PT Sales Associate: Kat the Label (Pop-Up)

Leap; New York (NY); On-site; USD 24,356,000 - 30,087,000; Part time

Benefits offered by this job

Bonus eligible

Medical, dental, and vision benefits (

401(k)

Accrued PTO

Employee discount

Job summary

Leap is opening a Kat The Label boutique in SOHO in October 2026 and is seeking a passionate Sales Associate who delivers exceptional service and builds meaningful client connections. The role focuses on authentic engagement, brand storytelling, and personalized product recommendations to create memorable shopping experiences.

You will support daily sales initiatives, maintain store standards, and collaborate with teammates in a fast-paced retail environment.

Qualifications

• Previous retail, hospitality, or client-facing experience required.
• Strong communication skills to engage diverse clients.
• Ability to open/close procedures and keyholder duties.

Responsibilities

• Deliver an exceptional client experience through authentic engagement and personalized recommendations.
• Drive sales through proactive client engagement and strong selling behaviours.
• Support store operations including merchandising, replenishment, and daily tasks.

Skills

Customer service

Communication

Product knowledge

Teamwork

Flexibility

Job description

About the Brand: Kat the Label is a female-led Australian-based brand with a focus on carefully curated intimates. Our vision is to become the world’s most sought after lingerie brand. With each piece and every new collection, we aim to amplify the determination and individuality of our wearers, empowering them to take on the world with confidence. It’s our mission to enhance the everyday, with good lingerie. At Kat The Label, we are committed to ethical trading, manufacturing and working conditions for our factories and workers.

About the Role

We are committed to finding exceptional talent to represent our boutique in the SOHO market opening October 2026. We are seeking a passionate and customer-focused Sales Associate who enjoys creating meaningful connections, delivering exceptional service, and contributing to a successful store environment.

As a brand ambassador, you will bring the client experience to life through authentic engagement, product knowledge, and thoughtful selling. You will build relationships with clients by understanding their needs, sharing the brand story, and providing personalized recommendations that create memorable shopping experiences.

In this role, you will support daily sales initiatives, maintain store standards, and collaborate with teammates to create a welcoming, service-driven environment. Depending on business needs, this role may include opening and closing responsibilities, keyholder duties, and supporting daily store operations. The ideal candidate thrives in a fast-paced retail setting, balances multiple priorities with attention to detail, and brings enthusiasm, professionalism, and a willingness to learn.

Hourly Pay Range: $17/hr – $21/hr
Compensation will be determined based on the candidate’s experience, skills, competencies, and qualifications.

What You'll Do

Deliver an Exceptional Client Experience

• Create meaningful client connections through authentic engagement, active listening, and personalized recommendations.
• Provide an elevated shopping experience by understanding client needs and delivering thoughtful product solutions.
• Represent the brand with professionalism, enthusiasm, and a passion for creating memorable experiences.

Drive Sales Through Engagement

• Support store sales goals through proactive client engagement and strong selling behaviors.
• Develop product knowledge to educate clients, share brand stories, and build purchase confidence.
• Assist clients throughout their shopping journey, from initial engagement through checkout.

Support Store Operations

• Maintain a customer-ready environment by supporting visual merchandising, replenishment, cleanliness, and overall store presentation.
• Assist with inventory tasks, shipment processing, and daily operational priorities.
• Complete opening and closing procedures, keyholder responsibilities, and assigned operational tasks as needed.
• Follow company policies, procedures, and brand standards to ensure a consistent store experience.

Contribute to the Team

• Collaborate with teammates and leadership to achieve store goals, support daily operations, and create a positive team environment.
• Remain flexible and adaptable to support changing business needs, including peak selling periods, events, and special initiatives.
• Bring a positive attitude, willingness to learn, and commitment to the success of the team.

Key Performance Indicators (KPIs)

Client Experience: Creates meaningful client interactions through exceptional service, product knowledge, and a welcoming store experience.

Sales Performance: Supports store goals through proactive engagement, effective selling behaviors, and strong product knowledge.

Brand Representation: Represents the brand through professionalism, enthusiasm, and alignment with brand values.

Operational Excellence: Maintains store standards through accurate execution of daily tasks, organization, and attention to detail.

Position Requirements

• Previous retail, hospitality, or client-facing experience required, category experience is preferred.
• Passion for creating exceptional client experiences and building authentic connections.
• Strong communication skills with the ability to engage a diverse range of clients.
• Ability to learn product knowledge and confidently share brand stories.
• Team-oriented mindset with a willingness to support store priorities and collaborate with others.
• Ability to take ownership of assigned store responsibilities, including opening/closing procedures and keyholder duties as needed.
• Dependable, adaptable, and comfortable working in a fast-paced retail environment.
• Flexible availability, including days, evenings, weekends, holidays, and peak retail periods.
• Ability to actively work on the sales floor, including standing, walking, and lifting up to 50 lbs.
• Must be at least 18 years of age.

About Leap

The Leap platform powers insight-driven retail stores for modern brands, delivering superior performance with minimized risk. We manage 100+ stores across the country and proudly partner with trailblazing brands such as Billy Reid, Frankies Bikinis, Grown Brilliance, Malbon Golf, MZ Wallace, Paper Planes, Ring Concierge, SET, and many others.

Leap Perks

• Bonus eligible
• Medical, dental, and vision benefits (must average 32+ hours per week)
• AllOne Health Employee Assistance Program
• 401(k)
• Accrued PTO:
  • Part-time hourly employees accrue PTO in accordance with local laws.
• Employee discount and wardrobe allotment for participating Leap brands

Leap celebrates diversity and is committed to fostering an inclusive workplace where every team member can thrive. We believe our differences strengthen our organization and better support the brands, customers, and communities we serve. We value individuals of all backgrounds, experiences, and identities.