PT Sales Ambassador

Ralph Lauren; Milpitas (CA); On-site; USD 20,664 - 28,929; Full time

Job summary

Ralph Lauren is seeking Sales Ambassadors in Milpitas, CA, to curate exceptional lifestyle experiences for clients and drive sales with expert product knowledge. You will nurture lasting client relationships, leveraging digital tools and personal styling insights to expand customer appreciation for the Ralph Lauren lifestyle.

As a store leader, you will contribute to achieving monthly and quarterly targets, collaborate with teammates, and participate in company initiatives while maintaining

Qualifications

• Sales experience in a complex, high‑volume or high‑profile environment.
• Effective communication with customers and store personnel.
• Ability to maneuver around the sales floor, stock/dressing room, cash wrap and office; work around chemicals.
• Lift or climb up to 30 lbs. and climb moderately.
• Operate the register, stand, move and walk for multiple hours.
• Flexible schedule including day, evening and weekends.
• Build and maintain positive relationships with customers, management and co‑workers.
• Experience selling to customers using digital tools (preferred).

Responsibilities

• Deliver exceptional customer service by understanding customer needs and providing styling recommendations.
• Strategize personal business growth to boost productivity through wardrobing and clienteling.
• Drive sales by assisting the team to meet monthly, quarterly, and annual plans while upholding brand standards.
• Support coaching of Brand Ambassadors to deliver customer‑centric service.
• Develop genuine connections with customers and tailor recommendations to preferences.
• Meet or exceed personal KPIs and use tools to drive performance.
• Adapt product presentation for remote or in‑person customers as needed.
• Use CRM tools like Polo Connect to capture meaningful customer data for clienteling.
• Participate in store and company initiatives and community outreach.
• Balance tasks to maintain the RL experience and uphold store standards.
• Provide feedback to management on category opportunities.
• Contribute to an inclusive team environment and talent sourcing efforts.

Skills

Sales experience

Communication skills

Store navigation

Physical ability

Cashier duties

Flexible schedule

Interpersonal skills

Digital tools

Job description

Overview

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

Culture

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through talent, education & communication, employee groups and celebration.

Role Overview

At Ralph Lauren, our Sales Ambassadors curate exceptional lifestyle experiences for our clients. Authentically passionate about the brand, they infuse every interaction with sophisticated style. Driven by an entrepreneurial spirit, they confidently leverage their expertise to nurture lasting personal connections and exceed goals. Through active listening and insightful understanding, they astutely identify opportunities to broaden client appreciation for the refined Ralph Lauren lifestyle. Sales Ambassadors are leaders within the store and the entry point for future Management roles within Ralph Lauren where you can begin to write your Next Great Chapter and leave your mark on our brands legacy.

Responsibilities

• Deliver exceptional customer service by understanding customer needs, showcasing detailed product knowledge, and offering personalized and thoughtful styling recommendations.
• Strategize personal business growth to boost individual productivity through comprehensive wardrobing, successful outreach and leveraging digital tools to enhance clienteling.
• Drive sales achievement by supporting the team in achieving monthly, quarterly, and annual sales plans by collaborating to uphold standards of excellence across all touchpoints of the brands' policies and procedures.
• Provide guidance and help coach Brand Ambassadors to deliver customer‑centric behaviors and relationship‑building skills to contribute to overall team success.
• Develop genuine connections with customers while advising customers and aligning product recommendations that match their preferences.
• Understand sales goals and objectives and consistently meet or exceed individual Key Performance Indicators (SPH, data capture, etc.) and utilize key tools and resources to drive performance.
• Adapt and showcase products differently based on whether a customer is remote or in‑person, showing flexibility based on customer needs.
• Use Customer Relationship Management (CRM) tools like Polo Connect to capture meaningful customer data to support clienteling and additional business initiatives.
• Participate in store and company initiatives and community outreach.
• Effectively balance tasks while prioritizing the RL experience, ensuring the customer experience is always a priority.
• Provide necessary feedback to management on category opportunities or needs.
• Maintain store visual standards and use visual techniques and company guidelines to maintain them.
• Support a professional and positive work environment, champion company core values, uphold company policies, collaborate with colleagues, and contribute to a cohesive and inclusive team environment.
• Participate in team training and company initiatives to execute business results.
• Support the store and team in finding top talent by engaging in networking and sourcing talent.

Compensation

Salary range: $15 - $21.43 hourly.

Qualifications

• Sales experience in a complex, high‑volume or high‑profile specialty environment preferred.
• Ability to effectively communicate with customers and store personnel.
• Ability to maneuver around the sales floor, stock/dressing room, cash wrap and office; work around or with chemicals.
• Ability to lift or climb up to 30 lbs. and climb moderately.
• Ability to operate the register, stand, move and walk for multiple hours.
• Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, and weekends.
• Ability to build and maintain positive working relationships with customers, management, and co‑workers.
• Experience selling to customers using digital tools preferred.