PT Sales Ambassador

Ralph Lauren; Cypress (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

Ralph Lauren is seeking a passionate Sales Ambassador in Cypress, Texas. You will deliver exceptional customer service, support sales growth, and build relationships, leveraging your expertise to curate personal styling experiences. The role requires strong communication skills and the ability to adapt to customer needs, whether in-person or remote. Ideal candidates will have prior sales experience in a specialty environment. Flexible scheduling is required, with duties that also involve utilization of CRM tools for customer engagement and data capture.

Qualifications

• Sales experience in a complex, high-volume or high-profile specialty environment preferred.
• Effective communication with customers and store personnel is necessary.
• Ability to work a flexible schedule including days, evenings, and weekends.

Responsibilities

• Deliver exceptional customer service by understanding customer needs and showcasing detailed product knowledge.
• Drive sales achievement by collaborating with the team to achieve sales plans.
• Utilize Customer Relationship Management (CRM) tools to capture meaningful customer data.

Skills

Sales experience in a complex, high-volume or high-profile specialty environment

Ability to communicate effectively

Customer relationship management

Experience selling using digital tools

Job description

Overview

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through Talent, Education & Communication, Employee Groups and Celebration.

At Ralph Lauren, our Sales Ambassadors curate exceptional lifestyle experiences for our clients. Authentically passionate about the brand, they infuse every interaction with sophisticated style. Driven by an entrepreneurial spirit, they confidently leverage their expertise to nurture lasting personal connections and exceed goals. Through active listening and insightful understanding, they astutely identify opportunities to broaden client appreciation for the refined Ralph Lauren lifestyle. Sales Ambassadors are leaders within the store and the entry point for future Management roles within Ralph Lauren where you can begin to write your Next Great Chapter and leave your mark on our brands legacy.

Responsibilities

• Deliver exceptional customer service by understanding customer needs, showcasing detailed product knowledge, and offering personalized and thoughtful styling recommendations.
• Strategize personal business growth to boost individual productivity through comprehensive wardrobing, successful outreach, and leveraging digital tools to enhance clienteling.
• Drive sales achievement by supporting the team in achieving monthly, quarterly, and annual sales plans, collaborating to uphold standards of excellence across all touchpoints of the brand's policies and procedures.
• Provide guidance and help coach Brand Ambassadors to deliver customer‑centric behaviors and relationship building skills to contribute to overall team success.
• Develop genuine connections with customers while advising them on product recommendations that align with their preferences.
• Understand sales goals and objectives and consistently meet or exceed individual Key Performance Indicators (SPH, data capture, etc.) and utilize key tools and resources to effectively drive performance.
• Adapt and showcase products differently based on whether a customer is remote or in‑person, showing flexibility based on customer needs.
• Customer Relationship Management (CRM): Utilize tools like Polo Connect to capture meaningful customer data to support clienteling and additional business initiatives.
• Participate in store and company initiatives and community outreach.
• Effectively balance tasks while prioritizing the RL experience, ensuring the customer experience is always a priority.
• Provide necessary feedback to Management on category opportunities or needs.
• Maintain store visual standards and use visual techniques and company guidelines to maintain appearance.
• Support a professional and positive work environment, champion company core values, uphold company policies, collaborate with colleagues, and contribute to a cohesive and inclusive team environment.
• Support and participate in team training and company initiatives to execute business results.
• Support the store and team in finding top talent by engaging in networking and sourcing talent.

Qualifications

• Sales experience in a complex, high‑volume or high‑profile specialty environment preferred.
• Ability to effectively communicate with customers and store personnel.
• Ability to maneuver around the sales floor, stock/dressing room, cash wrap, and office; work around or with chemicals.
• Ability to lift/ climb up to 30 lbs and climb moderately.
• Ability to operate the register, stand, move and walk for multiple hours.
• Ability to work a flexible schedule to meet the needs of the business, requiring day, evening, and weekends.
• Ability to build and maintain positive working relationships with customers, management, and co‑workers.
• Experience selling to customers using digital tools preferred.