Pt Sales Ambassador

Ralph Lauren; Aurora (IL); On-site; USD 35,000 - 55,000; Full time

Job summary

Ralph Lauren is seeking a Sales Ambassador in Aurora, Illinois. The ideal candidate will deliver exceptional customer service, leverage product knowledge, and drive sales performance. Responsibilities include providing personalized styling recommendations, coaching Brand Ambassadors, and contributing to store initiatives. Preferred qualifications include sales experience in high-volume environments and effective communication skills. Join the team to enhance the Ralph Lauren customer experience and develop future management leaders.

Qualifications

• Sales experience in a high-volume or high-profile environment preferred.
• Ability to communicate effectively with customers and team members.
• Capacity to operate the register and perform physical tasks.

Responsibilities

• Deliver outstanding customer service by understanding needs and showcasing product knowledge.
• Drive sales achievement through collaboration and standards adherence.
• Develop genuine connections with customers through personalized styling recommendations.

Skills

Sales experience in a complex environment

Effective communication

Customer relationship management

Ability to lift and climb

Ability to work flexible schedule

Digital sales tools

Tools

CRM tools

Job description

Position Overview

At Ralph Lauren, our Sales Ambassadors curate exceptional lifestyle experiences for our clients. Authentically passionate about the brand, they infuse every interaction with sophisticated style. Driven by an entrepreneurial spirit, they confidently leverage their expertise to nurture lasting personal connections and exceed goals. Through active listening and insightful understanding, they astutely identify opportunities to broaden client appreciation for the refined Ralph Lauren lifestyle. Sales Ambassadors are leaders within the store and the entry point for future Management roles within Ralph Lauren where you can begin to write your Next Great Chapter and leave your mark on our brands legacy.

Essential Duties & Responsibilities

• 1. Deliver exceptional customer service by understanding customer needs, showcasing detailed product knowledge, and offering personalized and thoughtful styling recommendations.
• 2. Strategize personal business growth to boost individual productivity through comprehensive wardrobing, successful outreachand leveraging digital tools to enhance clienteling.
• 3. Drive sales achievement by supporting team in achievement of monthly, quarterly, and annual sales plans by collaborating with the team to uphold standards of excellence across all touchpoints of the brands policies and procedures.
• 4. Provide guidance and help coach Brand Ambassadors to deliver customer centric behaviors and relationship building skills to contribute to overall team success.
• 5. Develops genuine connections with customers while advising customers while aligning product recommendations that align with their preferences.
• 6. Understand sales goals and objectives and consistently meets or exceeds individual Key Performance Indicators (SPH, data capture, etc) and utilizes key tools and resources to effectively drive performance.
• 7. Understand how to adapt and showcase product differently based on if a customer is remote or in-person, showing flexibility based on customer needs.
• 8. Customer Relationship Management (CRM): Utilizing tools like Polo connect to capture meaningful customer data to support clienteling and additional business initiatives.
• 9. Participates in store and company initiatives and community outreach.
• 10. Effectively balance tasks while prioritizing the RL experience, ensuring the customer experience is always priority.
• 11. Provides necessary feedback to Management on category opportunities or needs.
• 12. Maintains store visual standards and uses visual techniques and company guidelines to maintain.
• 13. Supports a professional and positive work environment, champions company core values and upholds company policies, collaborates with colleagues, and contributes to a cohesive and inclusive team environment.
• 14. Supports and participates in team training and company initiatives to execute business results.
• 15. Supports the store and team in finding top talent by engaging in networking and sourcing talent.

Experience, Skills & Knowledge

• 1. Sales experience in a complex, high-volume or high-profile specialty environment preferred
• 2. Ability to effectively communicate with customers and store personnel.
• 3. Ability to maneuver around the sales floor, stock/dressing room, cashwrap and office; work around/with chemicals.
• 4. Ability to Lift/climb up to 30 lbs. and climb moderately.
• 5. Ability to operate the register, stand, move and walk for multiple hours.
• 6. Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, and weekends.
• 7. Ability to build and maintain positive working relationships with customers, management, and co-workers.
• 8. Experience selling to customers using digital tools preferred Ralph Lauren will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance laws. Please note background checks will be evaluated individually.