PT Retail Sales Manager

Michaels of Canada; Monroeville (Allegheny County); Presencial; USD 52.000 - 68.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) with employer match

Medical insurance

Dental insurance

Vision coverage

Flexible spending accounts

Tuition assistance

Adoption assistance

Employee discounts

Descripción de la vacante

The Michaels Companies Inc. is seeking a Sales Manager for the Pitt-Monroeville, PA store. You will lead front-end and service operations, drive sales, coach staff, and ensure adherence to SOPs and brand standards to deliver an outstanding customer experience.

Responsibilities include MOD coverage, POS system management, and overseeing in-store programs such as loyalty and events, with a focus on omni-channel service and operational excellence.

Formación

• 3+ years retail leadership experience.
• Ability to implement SOPs and company programs.
• Strong focus on customer experience and selling behaviors.
• Willingness to work nights, weekends and early mornings.

Responsabilidades

• Lead front-end and service operations to ensure brand standards and selling behaviors.
• Provide MOD coverage and maintain floor leadership and service standards.
• Oversee POS and Self-Checkout system usage and support transactions.
• Drive sales and omni-channel service, including BOPIS and Same Day Delivery.
• Promote loyalty programs and protection plans to customers.
• Coach and develop team members through onboarding and ongoing training.
• Support asset protection practices and shrink reduction.
• Participate in department-level planning for events and programs.

Conocimientos

Retail leadership

Customer experience

Team coaching

POS systems

Herramientas

POS systems

Descripción del empleo

Store - PITT-MONROEVILLE, PA

The Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front-end and service operations, ensuring consistent execution of selling behaviors, brand standards, and operational expectations.

Major Activities

• Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
• Ensure execution of Company policies and standards, holding team accountable for store conditions and results.
• Model and coach best-in-class Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction.
• Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity.
• Ensure accurate and efficient use of POS and Self-Checkout systems, supporting smooth transactions and customer support.
• Oversee Balloons business, birthday party operations, and other in-store programs and events
• Promote and enroll customers in the Loyalty Rewards Program, driving retention and repeat visits through consistent execution.
• Champion MCC/Extend services (US only), ensuring team awareness and customer adoption of protection plans and offerings.
• Drive sales and operational excellence in the Knit & Sew Shop, including expertise and oversight of the Cut Bar experience.
• Ensure efficient execution of BOPIS and Same Day Delivery, delivering timely order fulfillment and strong omni-channel service.
• Support Custom Framing operations, including customer consultations and coordination with the frame shop (in select volume frame shops).
• Train, coach, and develop team members through structured TM onboarding and ongoing skill-building across assigned departments.
• Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations.

Other duties as assigned

Other duties as assigned

Minimum Type of Experience Required

• 3+ years retail leadership experience

Work Environment

• Ability to remain standing for long periods of time
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching, and stretching
• Ability to lift, carry, push, and pull merchandise and fixtures, up to 25-50 pounds with or without reasonable accommodation.
• Ability to climb ladders or step stools to stock and retrieve products.
• Ability to perform repetitive motions, including scanning items, stocking shelves, and operating POS equipment.
• Ability to work in a fast-paced environment with frequent customer interactions.
• Work hours include nights, weekends and early mornings

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

About The Michaels Companies Inc.

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca . The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com .

Benefits

• 401(k) with employer match
• an Employee Assistance Program
• medical
• dental
• vision coverage
• telemedicine services
• flexible spending accountscommuter benefits
• tuition assistance
• adoption assistance
• various voluntary insurance options
• All team members enjoy everyday perks such as employee discounts and access to partner discount programs

Michaels offers a range of benefits to support team members and their families. Depending on position and eligibility, team members may have access to the above benefits. For a summary of benefits, visit the Michaels Benefits at a Glance page. For additional information regarding benefits, visit MIKBenefits.com

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

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