PT Optical Sales Associate

Shopko Optical; Fond du Lac (WI); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive time off package

Sick Pay

Employee Assistance Program

On the Job Training & Certification

Job summary

Shopko Optical in Fond du Lac, Wisconsin, is seeking a dedicated teammate to provide exceptional customer and patient service while managing eyewear selection and dispensing. The role requires a High School diploma and skills in optical dispensing and customer communication. Benefits include a competitive time off package and training programs. Candidates should have the ability to analyze eyewear needs and assist in the dispensing process, ensuring patient satisfaction and effective communication throughout interactions.

Qualifications

• Previous experience in an office and/or optical dispensing is preferred.
• Maintain license as required by state.
• Able to handle multiple customer interactions/phone calls.

Responsibilities

• Provide excellent patient service in selecting and dispensing eyewear.
• Assist patients with repairs and adjustments.
• Prepare work orders for the Optical Lab.

Skills

Excellent customer service

Optical dispensing

Communication skills

Ability to analyze prescriptions

Manual dexterity

Ability to lift 10 to 20 pounds

Education

High School Graduate or equivalent

Tools

Personal computer

Optical equipment

Cash register

Job description

POSITION SUMMARY

Provide excellent patient and customer service in the selection, ordering and dispensing of eyewear. Complete pre-screening activities prior to patient exams. Prepare work orders for Optical Lab. Process medical billing information. Maintain frame inventory.

Taking Care of our teams who take Care of our Patients

• Competitive time off package including vacation pay, volunteer pay paid holidays, and a personal day
• Sick Pay: Eligible teammates accrue Sick/ Safe leave per state law
• Employee Assistance Program
• On the Job Training & Certification

DUTIES AND RESPONSIBILITIES

CUSTOMER SERVICE

• Provide excellent customer and patient service according to company and Optical Center standards
• Analyze patient eyewear needs
• Recommend specific lenses, lens coatings and frames to satisfy patient needs
• Assist patients in selecting frames according to style and color. Ensure frames are coordinated with facial and eye measurements and optical prescriptions
• Order and dispense eyewear accurately and professionally
• Assist patients with proper frame repairs and adjustments
• Show patients how to insert, remove and care for their contact lenses
• Assist Optometrist with case histories and screenings

BUSINESS AND OPERATIONAL STANDARDS

• Maintain a complete knowledge of third-party plans and claims
• Explain promotions and special lens offerings to patients and customers
• Balance accounts
• Prepare work orders containing specific instructions for Optical Lab
• Process medical billing information
• Ensure proper merchandising of frame inventory

MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS

• High School Graduate or equivalent
• Maintain license as required by state
• To become Certified, teammate must complete Shopko OCE Certification requirements and calendar modules
• Previous experience in an office and/or optical dispensing is preferred
• Able to handle multiple customer interactions/phone calls at a time
• Able to work with patient eyewear needs includinganalyzingprescriptions, repairs and adjustments and lifestyle dispensing

ESSENTIAL FUNCTIONS & WORK REQUIREMENTS

• Ability to effectively communicate at all levels within the organization through written and two-way verbal communication
• Able to read and write at a high school graduate level
• Able to sit or stand for extended periods of time
• Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)
• Ability to lift 10 to 20 pounds
• Ability to see (Near, Distance, Color, and Depth Perception)
• Manual and finger dexterity, as well as hand/arm steadiness
• Ability to grip and hold items
• Good eye and hand coordination
• Able to operate a cash register, various optical equipment and tools
• Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines
• Able to travel independently to support Company objectives and personal development

These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.