PT On Road Supervisor

UPS; Columbus (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

UPS in Columbus, OH is seeking a supervisor to oversee daily performance of service providers, ensuring safe, timely package delivery and adherence to environmental, health and safety requirements.

You will monitor schedules, review reports, use Orion, PAS, Telematics to boost performance and cost efficiency, and coach staff to deliver high service levels while building customer relationships.

Qualifications

• Meets local age and license requirements.
• Availability to work flexible hours.
• Assesses business needs and defines project requirements.
• Health and safety knowledge including injury prevention.
• Understanding of regulations and compliance responsibilities.
• Knowledge of small package operations and related tools.

Responsibilities

• Completes administrative tasks (performance reviews, accident reports, service failures, training) to facilitate dispatch plan execution.
• Completes required audits during on-job supervision rides to ensure adherence to UPS policies and procedures.
• Utilizes technology (Orion, PAS, Telematics) to identify opportunities for performance improvement and risk mitigation.
• Communicates with customers to respond to service concerns, build relationships, and determine solutions.
• Uncovers business opportunities to forward information to the proper department for follow up.
• Encourages service providers to identify and forward volume development opportunities to management.
• Creates a customer focused work environment emphasizing service and business growth.
• Communicates customers’ business needs to employees to explain job responsibilities and impact on customers.

Skills

Meets local age and license

Availability to work flexible hours

Assesses business needs

Health and safety knowledge

Legal & compliance knowledge

Small package operations knowledge

Job description

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Job Description

Job Summary

This position is responsible for supervising the daily performance of service providers to ensure quality service, improve performance, and maintain compliance with environmental, health and safety requirements. He/She encourages sales lead participation through maintaining mutually beneficial customer relationships. This position supervises others within the department.

This position works with service providers to maximize day-to-day proficiency and ensure packages are delivered in a safe, timely, and professional manner. He/She participates in the development and implementation of work process plans to maximize center proficiency and achieve business results. This position reviews and analyzes work processes and work schedule information (e.g., exception reports, volume delivered/hour, miles driven, car set up, hours worked, accidents, etc.) to identify opportunities to reduce costs and improve performance.

Responsibilities

• Completes administrative tasks (i.e., performance reviews, accident reports, service failures, training) in a timely, accurate manner to facilitate the execution of the dispatch plan through the Service Providers.
• Completes required audits during on-job supervision rides to ensure adherence to UPS policies and procedures.
• Utilizes technology (Orion, PAS, Telematics, etc.) to identify opportunities for performance improvement and risk mitigation.
• Communicates with customers to respond to service concerns, build relationships, and determines solutions that meet business goals.
• Uncovers business opportunities to forward this information to the proper department (i.e., dispatch supervisor, center management, and business development) for follow up.
• Encourages service providers to identify and forward volume development opportunities to management.
• Creates a customer focused work environment to emphasize service and focus on building the business.
• Communicates customers’ business needs to employees to provide an understanding of job responsibilities and how actions impact customers.

Qualifications

• Meets local age and license requirements
• Availability to work flexible hours
• Assesses Business Needs: Demonstrates a general understanding of ways to identify and measure the current needs of the customer or business; uses the business need to help define the project’s requirements
• Health and Safety Knowledge: Demonstrates basic knowledge of injury and crash prevention techniques; demonstrates a basic understanding of job methods; identifies root causes of injuries and auto crashes; recognizes and reports unsafe working conditions
• Legal, Regulatory, and Compliance Knowledge: Demonstrates a basic understanding of the functions, regulations, and procedures of compliance agencies or governing bodies; takes a leadership position in programs that reduce risk and enhance safety
• Small Package Operations Knowledge: Demonstrates and explains proper processes, procedures and methods for small package operations; demonstrates a basic knowledge of common tools, equipment, and technology used within the operation

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.