PT Key Holder: Fillmore

Thirdlove; San Francisco (CA); On-site; USD 24,000 - 35,000; Part time

Benefits offered by this job

Competitive salary & commission

Paid Time Off

Discounted products

Job summary

ThirdLove is seeking a Part-time Key Holder in San Francisco to lead frontline customer experience and support the Store Manager with opening, closing, and daily operations.

The role focuses on mentoring the floor, delivering in-store fitting and client engagement, and upholding ThirdLove’s values of body confidence and inclusive sizing. You’ll move and lift up to 25 lbs, with flexible scheduling including nights and weekends.

Qualifications

• 1–2 years of retail experience, preferably in a leadership or elevated associate role.
• Strong communication skills and the ability to lead by example in a client-facing environment.
• Comfort with retail KPIs and desire to improve performance through service and product knowledge.
• Reliable, punctual, and able to work a flexible schedule (including nights, weekends, holidays).
• Passion for ThirdLove’s mission of body positivity, inclusive sizing, and confidence through comfort.
• Ability to move and lift up to 25 lbs and stand for long periods during shifts.
• Comfort with bra fitting and fit guidance, or willingness to learn.

Responsibilities

• Deliver a warm, welcoming fitting and shopping experience following the Retail Excellence Protocol.
• Support fit consultations, product education, and conversion through client-focused behaviors.
• Mentor floor staff by sharing service language and coaching on selling.
• Assist in loyalty, clienteling, and appointment initiatives.
• Serve as Manager-on-Duty, lead team huddles and shift transitions.
• Maintain daily zoning, break schedules, and floor coverage.
• Uphold visual standards, replenishment, cleanliness, and service behaviors.
• Escalate guest issues and operational concerns to ASM/Store Manager.
• Execute opening/closing tasks including POS checks and restocking.
• Assist inventory tasks like shipments, cycle counts, and damages.
• Ensure promotional signage and merchandising standards are kept.
• Keep back-of-house organized and efficient.

Skills

Leadership

Retail experience

Communication

Flexibility

Job description

For too long, the bra industry was stuck in outdated ideas, forcing women to choose between feeling sexy or comfortable. So in 2013, Heidi Zak and Ra’el Cohen created Thirdlove–a third, better option designed to help women look and feel their best.

Prioritizing real-world fit over outdated standards, Thirdlove disrupted the industry by inventing half-cup sizes and the Fitting Room® quiz. The result was a more precise fit that offered comfort without sacrificing style. As our next step in innovating the bra industry, Thirdlove is expanding our retail stores nationwide, giving customers a place to get fitted in a comfortable, welcoming environment and feel supported by our team while they shop.

How We Work

Our culture is inclusive, collaborative, fast-paced, and customer-focused. I f you care about helping customers feel confident and comfortable, we encourage you to apply.

What We Are Looking For

We are looking for a Part Time Key holder to operate as the frontline leader responsible for delivering the Thirdlove in-store experience while supporting the Store Manager and Assistant Store Manager with opening/closing responsibilities and daily operations.

This role serves as a mentor on the floor, modeling service behaviors, supporting team accountability, and ensuring smooth execution across sales, fitting, and client engagement. The Key Holder brings strong emotional intelligence, product knowledge, and operational awareness to every shift, helping the team deliver results while staying true to Thirdlove’s values of body confidence and inclusion.

What You Will Own And How You Will Make A Difference

Client Experience & Selling

• Deliver a warm, welcoming, and personalized fitting and shopping experience in line with theRetail Excellence Protocol.
• Support fit consultations, product education, and conversion through proactive, client-focused behaviors.
• Assist team members during shifts to refine selling language, service posture, and product confidence.
• Assist in executing store-level loyalty, clienteling, and appointment initiatives.

Leadership & Daily Execution

• Serve as Manager-on-Duty when scheduled, leading team huddles and ensuring smooth shift transitions.
• Support daily zoning and break schedules to ensure optimal floor coverage and client support.
• Reinforce expectations around visual standards, replenishment, cleanliness, and service behaviors throughout the day.
• Identify and elevate guest issues, operational concerns, or team coaching moments to ASM/Store Manager when needed.

Operations & Store Standards

• Execute opening and closing responsibilities, including POS reconciliation, security checks, restocking, and store readiness.
• Support inventory tasks such as processing shipment, cycle counts, and damages as assigned.
• Ensure promotional signage, floor moves, and merchandising standards are accurately maintained.
• Assist in keeping the back-of-house organized and efficient.

Who You Are and What You Have

• 1–2 years of retail experience, preferably in a leadership or elevated associate role
• Strong communication skills and the ability to lead by example in a client-facing environment
• Comfort with retail KPIs and desire to improve performance through service and product knowledge
• Reliable, punctual, and able to work a flexible schedule (including nights, weekends, holidays)
• Passion for Thirdlove’s mission of body positivity, inclusive sizing, and confidence through comfort
• Ability to move and lift up to 25 lbs and stand for long periods during shifts
• Comfort with bra fitting and fit guidance, or willingness to learn

ThirdLove Offers You

• Competitive salary & commission
• Paid Time Off
• Discounted products

Diversity

ThirdLove is an equal opportunity employer and values diversity at the company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, genetics, marital status, veteran status, or disability status.

ThirdLove is an E-Verify employer and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information please visit E-Verify .

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Compensation

$21.50 per hour