PT Food Lion To Go Associate

Food Lion; Wilkesboro (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Food Lion in Wilkesboro, NC is seeking a Customer Service Associate to support the To-Go lead by delivering fast, friendly service and accurate order fulfillment. You will greet customers, assist with pickups, and follow Food Lion standards to maximize customer satisfaction.

The role emphasizes teamwork, reliability and adherence to safety and cash handling procedures. Ideal candidates bring a high school diploma or equivalent, strong communication skills, and a willingness to learn multiple

Qualifications

• High school diploma or equivalent preferred.
• Strong interpersonal and customer service skills.
• Ability and willingness to learn multiple tasks in a team environment.
• Must meet minimum age requirements where applicable.

Responsibilities

• Provide fast, friendly service to customers and assist with Go-To orders.
• Greet customers, verify IDs for alcohol purchases, and address inquiries.
• Scan, bag, and label purchases accurately while following policy.
• Assist customers picking up orders and maintain store standards.
• Support the To-Go Lead and adhere to safety and loss-prevention guidelines.

Skills

Customer service

Teamwork

Interpersonal skills

Learning agility

Age verification

Education

High school diploma or equivalent

Job description

Category/Area of Expertise: Retail Operations

Job Requisition: 558704

Address: USA-NC-Wilkesboro-1300 Westwood Lane

Store Code: Store 02582 Front End (7234234)

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 southeastern and mid-Atlantic states.

Primary Purpose

Provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Food Lion To-Go Lead in maintaining standards according to Food Lion's standard practice manual. Maximize sales through excellent customer service.

Duties And Responsibilities

• Smiles, greets each customer, uses name whenever possible and provides prompt, accurate and friendly service while engaging customers to create a positive shopping experience
• Exhibit behaviors that align with Food Lion's guiding principles, core values, vision, and strategy
• Ability to shop multiple customer orders using the designated tools and equipment
• Recognize or differentiate between all types of produce carried in the store, including differences between varieties of similar classes of products (e.g., apples, lettuce, etc.)
• Substitute items when requested
• Scan, bag, and label the purchase efficiently and accurately, while following established company policy and procedure
• Verify all customer IDs presented and observe store policies pertaining to the sale of alcoholic beverages
• Assist customers picking up orders
• Complete Accountability Form from end to end process
• Is courteous and helpful to other associates
• Wears the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
• Controls store's expenses through proper use of store supplies such as receipt tape, bags and cleaning supplies
• Adheres to all company guidelines, policies and standard practices
• Observes and corrects all unsafe conditions that could cause associate or customer accidents
• Notify QA of any cleaning issues or maintenance required for To-Go area and equipment
• Successfully complete Computer Based Training (CBT) and Training Aid courses
• Performs all other duties as assigned
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations

Qualifications

• High school graduate or equivalent preferred
• Good interpersonal, communication and customer service skills
• Desire to work in a team environment
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Must meet minimum age requirements, when applicable, to perform specific job functions

Physical Requirements

• Ability to use computers, smart devices, and other communication systems required to perform job functions
• Perform repetitive hand and arm motions
• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
• Pull or push up to 75 lbs. on occasion
• Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
• Stand 100% of the time with frequently walking short distances
• Frequent reaching and grasping at waist level; occasionally above shoulder or below waist level
• Meet established volume activity standards for the position
• Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time, including inclement weather
• Have sufficient visual ability to check ID cards

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.