PT Floor Manager

The Kentucky Center for the Arts Foundation; Louisville (KY); On-site; USD 17,000 - 22,000; Full time

Job summary

Kentucky Performing Arts seeks a PT Floor Manager to deliver exceptional patron experiences during events. You will supervise volunteers, coordinate front-of-house operations, and ensure safety and consistency throughout performances.

Working with the House Manager and staff, you will train volunteers, manage check-ins, and respond to patron questions, contributing to a welcoming, inclusive venue culture.

Qualifications

• Must possess excellent reading, writing and speaking English.
• High School Diploma or GED required.
• Prior experience in audience services, customer services, retail, sales, hospitality services or client relations preferred.

Responsibilities

• Supervise a staff of volunteers and volunteer check-in/check-out.
• Seat patrons, enforce venue rules and address issues as they arise.
• Coordinate with the House Manager on event details and House Reports.
• Assist during emergencies and provide patron assistance as needed.

Skills

Customer service

Volunteer supervision

Communication

Team leadership

Education

High School Diploma or GED

Job description

Our vision is to better the economic and artistic vibrancy of our community by creating unique spaces and meaningful experiences that further human connection.

Kentucky Performing Arts is proud to offer a value-driven culturefor its employees. Our employees, our strongest brand ambassadors, are engaged, empowered and valued through our recognition culture. Each and every employee exhibits our core values by being inclusive, collaborative, innovative, passionate, connectedleaders.

Every member of the Kentucky Performing Arts team contributes to creating a truly unique and vibrant organization that aspires to exhibit these values in all that we do:

Every member of the Kentucky Performing Arts team contributes to creating a truly unique and vibrant organization that aspires to exhibit these values in all that we do:

KPA is WELCOMING

We create experiences and spaces where everyone feels a sense of belonging.

KPA is INCLUSIVE

We believe the arts belong to everyone.

KPA is INNOVATIVE

We believe in bold ideas and strong artistic voices to lead the way.

KPA is CONNECTED

We exist to bring community together.

KPA is COLLABORATIVE

We value relationships and partnerships that help us all succeed.

If you are interested in joining our team, we invite you to learn more about careers and benefits we offer at Kentucky Performing Arts!

Kentucky Performing Arts was honored on Dec. 20, 2019 for our commitment to employee health and exceptional corporate health programming. Our organization received the top honor in the under 500 employees category in Louisville. Two other categories (500-5,000 employees and 5,000 + employees) awarded top prizes to LG&E/KU Energy and GE Appliances, respectively.

Kentucky Performing Arts Job Opportunites

We are currently accepting resumes for the following positions. [Application instructions removed during refinement.]

Kentucky Performing Arts - EMPLOYEES ONLY

Barnes Human Resource Center

We at Kentucky Performing Arts are especially proud of the Barnes Human Resource Center. This multi-use facility serves as a technology equipped training space, a staff meeting and ideation center, and a place where we encourage team building amongst a diverse array of departments. The BHRC also serves as a Human Resources library where employees can check out books on a wide range of topics including career development, time management and effective leadership.

Autism Friendly Business

Kentucky Performing Arts is an autism friendly business. An Autism Friendly Business has received training in the area of Autism Awareness, Acceptance, and Appreciation as developed by FEAT

Autism Friendly Business

Kentucky Performing Arts is an autism friendly business. An Autism Friendly Business has received training in the area of Autism Awareness, Acceptance, and Appreciation as developed by FEAT
of Louisville and the Autism Friendly Community.

FEAT of Louisville

Title: PT Floor Manager
Department: Patron, Client, & Artist Experience
Reports to: Senior Manager of House and Volunteer Services
Starting Pay: $14/hr

Job Summary:

Provides excellent service to Kentucky Performing Arts patrons and instructive supervision to volunteers by executing essential duties personally or through effectively delegated supervision.

Essential Duties & Responsibilities:

• Supports the mission, vision, and values of Kentucky Performing Arts while understanding and complying with company expectations, policies and procedures.
• Plans work and executes tasks independently. Adapts well to changing priorities, deadlines, and directions with a positive and open mindset. Communicates clearly, consistently, respectfully, and collaboratively when communicating on behalf of KPA.
• Participates in all appropriate internal and external meetings, as well as professional development programs to maintain competency and increase acumen.
• Effectively manages financial and physical resources to achieve the mission and goals of KPA.
• Continually works to improve supervisory skills.
• Completes administrative tasks correctly and on time.
• Listens and responds effectively to patron questions and feedback.
• Resolves patron problems to the patron’s satisfaction within scope of resources available.
• Complies with or oversees compliance with all emergency procedures of the Kentucky Center.
• Performs a wide variety of tasks and changes focus quickly as demands change.
• Oversees Front of House operations for a given area during assigned KPA events.
• Seats patrons, enforces KPA rules, and identifies and solves problems as they occur.
• Informs House Manager of the details of the event for inclusion in the House Report.
• Carries out duties as assigned per event including, but not limited to:
  • Supervising a staff of volunteers.
  • Volunteer check-in and check-out.
  • Supervision of program stuffing and distribution.
  • Briefing of volunteers regarding performance/event information, placement, and emergency procedures.
  • Observing and responding to patron comments.
• Provides emergency assistance to patrons as needed.
• Provides written documentation of volunteer performance, incidents, etc. during assignment.
• Being available to volunteers and patrons before, during and after performances to answer questions and assist as needed.
• Acts as a liaison between renters and KPA staff during events in the absence of a House Manager or Senior Manager of House and Volunteer Services.
• Assists the House Manager using established procedures during any emergency situation.
• Attends monthly departmental staff meetings and mandatory KPA workshops and maintains regular established standards of communication with House Management office.
• Understands, and is accountable to, all departmental standards, procedures and policies.
• Accurately and completely fills out department forms in accordance with company policy.
• May be required to train new House and Floor Managers as needed.
• Assists the House Manager as requested during non-emergency situations.
• Other duties that may be assigned by supervisor.

Essential Physical and Other Responsibilities:

• Must posses excellent skills in reading, writing and speaking English.
• Ability to lift approximately (35-40) pounds unassisted using appropriate lifting techniques and/or devices.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
• The employee is frequently required to hear, sit, stand, and walk.
• At times, employee will be required to carry, push, pull, climb, balance, stoop, kneel, crouch, crawl, reach, grasp, feel, use hand/eye/foot coordination, and use repetitive motions.
• Must be able to effectively navigate the facility, both public and non-public spaces.
• On occasion, events will be outdoors and exposure to the elements should be anticipated.
• Loud noise should be anticipated at certain concerts/events.
• Must be able to navigate all areas of the buildings, both public and non-public.

Education, License, and Skills:

• The employee must possess excellent oral and written communication skills and organizational skills.
• Must be able to work with a diverse group of people and have the ability to work independently or as a team member.
• Prior experience in audience services, customer services, retail, sales, hospitality services or client relations preferred.
• Must attend KPA provided AED/CPR Certification classes, when courses are made available (every two years).
• Must have a High School Diploma or GED.

Kentucky Performing Arts provides equal employment opportunities (EEO) to all employees and applicants for employment.