PT Facilitator PFS - 6262

The GIANT Company; Danville (PA); On-site; USD 28,000 - 36,000; Full time

Job summary

The GIANT Company is seeking a Facilitator PFS to support GIANT Direct, accurately selecting and fulfilling online orders while coordinating with team members and ensuring safety and sanitation standards are met.

This full-time role emphasizes customer service, product knowledge, and efficient operations within our Danville, PA store environment.

Qualifications

• Experience in order picking or fulfillment within a retail environment.
• Excellent customer service and communication skills.
• Ability to differentiate produce types and follow labeling procedures.

Responsibilities

• Order Fulfillment: Accurately select GIANT Direct orders from the store.
• Customer Service: Greet customers, assist with substitutions, provide pickup instructions.
• Product Knowledge: Differentiate between produce types and ensure proper packaging.
• Operational Compliance: Maintain safety, food safety, and sanitation standards.
• Team Collaboration: Work with team on projects and duties as assigned.
• Scheduling & Management (FT variant): Oversee Giant Direct operations, manage scheduling, coordinate service delivery

Skills

Order fulfillment

Customer service

Product knowledge

Safety compliance

Team collaboration

Scheduling management

Tools

GIANT Direct tools

Job description

Category/Area of Expertise: Retail Store Positions

Job Requisition: 551167

Address: USA-PA-Danville-502 Church St

Store Code: GC - Store Mgrs (2600278)

A great career opportunity

Ahold Delhaize USA, a division of Netherlands-based Ahold Delhaize, is the parent company for Ahold Delhaize's U.S. companies, including its local brands, Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop, and the U.S. services companies, Retail Business Services, Peapod Digital Labs and ADUSA Supply Chain. When considered together, the local brands of Ahold Delhaize USA comprise the largest grocery retail group on the East Coast and the fourth largest grocery retail group in the nation, operating more than 2,000 stores and distribution centers across more than 20 states and serving millions of customers each week through a uniquely local omnichannel experience. The Ahold Delhaize USA company team includes just over 100 associates across all East Coast office locations.

Role Overview

The Facilitator PFS supports the Giant Direct service by accurately selecting and fulfilling online orders, coordinating with team members, and ensuring compliance with company policies on safety, food safety, and sanitation.

Key Responsibilities

• Order Fulfillment: Accurately select GIANT Direct orders from the store, matching items to customer online shopping lists
• Customer Service: Greet customers promptly and courteously, assist with substitutions, and provide clear instructions for pickup at designated spots or drive-through
• Product Knowledge: Differentiate between similar produce types (e.g., apples, lettuces) and follow proper packaging and labeling procedures
• Operational Compliance: Maintain safety, food safety, and sanitation standards; dress and present professionally
• Team Collaboration: Work as part of a team, assist in special projects, and perform other duties as assigned
• Scheduling & Management (FT variant): Oversee Giant Direct operations, manage scheduling, coordinate service delivery, and implement strategies to improve efficiency

At Ahold Delhaize USA, we embrace and celebrate diversity. Our employees and prospective employees are treated with fairness, respect and dignity. We provide an equal opportunity workplace committed to hiring, training, compensating, and promoting persons based on their talents and abilities and without regard to race, religion, color, national origin, gender, sexual orientation, age, family status, veteran status, disability status, or any other applicable characteristics protected by law.