PT Customization Specialist - Converse Lovejoy

Nike; Boston (MA); On-site; USD 30,000 - 39,000; Part time

Job summary

Converse Lovejoy Wharf in Boston is seeking a part-time Customization Associate to help customers design their own sneakers and other personalized items. You will guide color and material choices, illustrate options, and ensure a premium, personalized shopping experience for each guest.

Responsibilities include identifying personalization needs, scheduling design appointments, and following up on orders while building loyal customers through product knowledge and attentive service.

Qualifications

• Experience delivering personalized product design services.
• Strong communication with diverse audiences.
• Proficient with Photoshop and Illustrator.
• Ability to translate design vision into customized products.

Responsibilities

• Serve customers by identifying personalization needs and scheduling design appointments.
• Follow up on orders and manage general clientele relations.

Skills

Customer needs understanding

Design vision

Communication

Customer service

Tools

Photoshop

Illustrator

Job description

The hourly rate for this position ranges from $21.50 to $27.95. Actual pay rate will vary based on a candidate’s location, qualifications, skills and experience.

Information about benefits can be found here.

Location & Store Type: Converse Lovejoy Wharf

Address: Boston, MA

Hours: Part Time - 25 hours per week, including nights, weekends & holidays

As a Customization Associate, you will be an ambassador for Conversecustomizationand Brand. You will achieve this through the delivery of premium service and by creating a unique,personaland customized experience for consumers. You will be helping customers to design their own sneakers, tees, hoodies, bags,notebooksand other customized products.

Service customers byidentifyingtheir personalization needs, scheduling design appointments,following-uponordersand general clientele management. Create loyal customers through commitment to service and product knowledge

Qualifications:

• Proficient in applying computer software programs, including Photoshop and Illustrator.
• Ability to successfully help consumers translate their design vision into outstanding customized products!
• Ability to understand the customer’s needs with knowledge of style, product, design, and current trends.
• Superb communication of complicated topics to a diverse audience and positive customer service skills when handing support issues and communicating to non-technical audiences.

We are anequal-opportunityemployer and value diversity at our company. We do not discriminateon the basis ofrace, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation toparticipatein the job application or interview process, perform necessary job functions, and receive other benefits and privileges of employment.Please contact us to request accommodation.

For more information, please refer to Equal Employment Opportunity is The Law

Of courseour commitmentsdon’tstop withour customers. Ifyou’reup to the challenge of ConverseRetailwe’llmake it worth your while.You’llbe working ina great teamenvironment, with access to the latest and greatest Converse products and apparel. Not to mention a compensation and benefits packagethat’samong the best around. Join us and see what it means to become part of the Converse Collective Retail experience.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.