PT Customer Service Rep

Planet Fitness; Thomasville (NC); On-site; USD 15,000 - 18,000; Part time

Benefits offered by this job

Shift-differential pay

PTO for all employees

Employee Assistance Program

Free Black Card Membership

Job summary

Planet Fitness in Thomasville, NC is hiring a part-time Customer Service Representative. Starting at $11 per hour, you will handle member inquiries, sign-ups, and basic POS tasks in a Judgement Free fitness environment.

Responsibilities include greeting members, processing transactions, promoting fitness classes, and maintaining a clean, safe club. Evening and weekend shifts are common, with hourly increases after milestones.

Qualifications

• Experience in customer service
• Ability to greet, assist, and resolve member questions
• Basic computer skills and familiarity with POS systems

Responsibilities

• Answer phones with a friendly tone and use the information script
• Greet members, sign up new members, and log amenities
• Respond to member questions promptly and professionally
• Process beverage or merchandise purchases at the point of sale
• Promote fitness classes to current and prospective members
• Keep the club environment clean, safe, and well sanitized

Skills

Customer service

Communication

Problem solving

Education

High school diploma/GED

Tools

Job description

Job Details

Job Location: L079 Thomasville - Thomasville, NC 27360

Job Shift: Any Part-Time

Starting at $11 per hour

Saturday: 6:45 am-11 am; Thursday: 12 pm-4 pm; Friday: 10 am-2 pm

Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.

About Us

At National Fitness Partners, we don’t just work in fitness - we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.

• We Are Accountable - Self-starters who pursue excellence.
• We Are Driven - Problem solvers who deliver results.
• We Are Passionate - Positive energy with a real desire to help others.
• We Are Ambitious - Always learning and growing toward success.

We believe in the power of our people to make a difference. If you’re looking for a career where your passion meets purpose, we want YOU on our team!

Customer Service Representative Benefits

Growth Opportunities over 90% of our management team started as an entry level team member!

• Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.
• Shift-differential pay for select shifts
• PTO for all employees
• Employee Assistance Program
• Free employee Black Card Membership

Customer Service Representative Responsibilities

Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.

• Answer phones in a friendly manner using information script
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner
• Process beverage or merchandise purchases through the point of sale system
• Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
• Provide a clean, sanitized and safe club environment.

Qualifications

• Customer service experience
• High school diploma/GED equivalent preferred
• Must be 18 years of age or older
• Basic computer proficiency

Physical Demands

• Frequent lifting, carrying, pushing, and pulling
• Must be able to lift up to 75 lbs.
• Will encounter cleaning chemicals during shift
• Frequent climbing, balancing, kneeling and crouching during shift
• Continual reaching with hands/fingers/arms during shift