PT Customer Service Leader

Food Lion; Montpelier (VA); On-site; USD 28,000 - 36,000; Part time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten PT Customer Service Leader, um ein schnelles und freundliches Einkaufserlebnis zu gewährleisten. Diese Rolle umfasst die Unterstützung des Kundenserviceteams, die Aufrechterhaltung von Standards und die Maximierung des Umsatzes durch hervorragenden Kundenservice. In einem dynamischen Umfeld haben Sie die Möglichkeit, Ihre Fähigkeiten im Kundenservice zu entwickeln und zu verbessern, während Sie mit einem freundlichen Team zusammenarbeiten. Wenn Sie eine Leidenschaft für den Kundenkontakt haben und in einem unterstützenden Team arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Hohe Kommunikationsfähigkeiten und Kundenservice sind erforderlich.
• Bereitschaft, mehrere Aufgaben und technische Anforderungen zu lernen.

Responsibilities

• Schnelle, freundliche und genaue Bedienung der Kunden.
• Wartung der Büroabläufe und Kommunikation von Bargeldvarianten.
• Durchführung von Kassierer- und Serviceaufgaben.

Skills

Kundenservice

Kommunikationsfähigkeiten

Teamarbeit

Multitasking

Education

High School Diploma oder gleichwertig

Job description

Join to apply for the PT Customer Service Leader role at Food Lion

Food Lion has been providing an easy, fresh, and affordable shopping experience to the communities we serve since 1957. Our 82,000 associates serve more than 10 million customers weekly across 10 Southeastern and Mid-Atlantic states.

Primary Purpose

To provide fast, easy, flexible, and friendly service to our customers by achieving Food Lion customer service standards. Assist the Customer Service Manager and Assistant Customer Service Manager in maintaining standards according to the Front End Standard Practice Manual, and maximize sales through excellent customer service.

Duties and Responsibilities

• Smile and provide prompt, accurate, and friendly service while engaging customers to create a positive shopping experience.
• Greet each customer and use their name whenever possible.
• Avoid personal conversations with other associates when customers are present.
• Ensure store office functions are completed accurately and on time, communicate all cash variances to the Assistant Customer Service Manager.
• Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders, and Coinstar.
• Keep the work station and front end area of the store neat and clean.
• Maintain proper knowledge of all sales associate register functions and Front End accounting services.
• Report any register malfunction to the Customer Service Manager or, in their absence, place service calls efficiently.
• Ensure the MVP savings center KIOSK is filled with paper and functioning properly.
• Perform the tasks of a sales associate when scheduled or as needed per surge plan guidelines.
• Perform the duties of the customer lead as needed to ensure service standards are maintained.
• Remain alert and call for assistance when needed to service customers per standards.
• Be courteous and helpful to other associates.
• Wear the Food Lion uniform, including a name badge, and maintain a neat appearance while adhering to the dress code.
• Follow all company guidelines, policies, and standard practices.
• Observe and correct unsafe conditions to prevent accidents.
• Notify QA of cleaning or maintenance issues on the front end.
• Complete computer-based training and training aid courses successfully.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent preferred.
• Effective communication and customer service skills.
• Willingness to learn multiple tasks and technical requirements of the job.
• Ability to perform cashier and service center tasks.
• Must meet minimum age requirements for specific functions.
• Ability to meet physical requirements of the position with or without accommodations.

Physical Requirements

• Ability to use computers and communication systems required for the job.
• Perform repetitive hand and arm motions.
• Bend and lift weights up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. occasionally.
• Pull or push up to 75 lbs. occasionally.
• Stand 100% of the time, with frequent short-distance walking.
• Handle substances related to cleaning, packaging, produce, and household items.
• Use hands frequently to handle currency and operate equipment.
• Reach and grasp at waist level and occasionally above or below.
• Work in extreme temperatures for up to 20 minutes at a time.
• Have sufficient visual ability to check IDs, checks, and documents.

Food Lion is an equal opportunity employer, providing employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity, or gender expression.