PT Customer Service Leader

Food Lion; Lexington (SC); On-site; USD 25,000 - 40,000; Full time

Job summary

An established industry player is seeking dedicated associates to join their retail operations team. This role emphasizes providing exceptional customer service and maintaining high standards of store presentation. You will engage with customers, assist with transactions, and ensure a positive shopping experience. The ideal candidate will possess effective communication skills and a willingness to learn various tasks. Join a team that values service excellence and offers opportunities for growth in a dynamic retail environment.

Qualifications

• High school diploma or equivalent preferred.
• Effective communication and customer service skills are essential.
• Ability to perform technical requirements of cashier and service center.

Responsibilities

• Provide prompt, accurate, and friendly service to customers.
• Maintain knowledge of office procedures including cash reports and deposits.
• Ensure a neat and clean presentation of the front end area.

Skills

Customer Service Skills

Effective Communication

Ability to Learn Multiple Tasks

Education

High School Graduate or Equivalent

Job description

Category/Area of Expertise:

Retail Operations

Job Requisition:

426775

Address:

USA-SC-Lexington-1856 Southlake Drive

Store Code:

Store 01562 Front End (7226235)

Food Lion has been providing an easy, fresh, and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

PRIMARY PURPOSE

To provide fast, easy, flexible, and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to the Front End Standard Practice Manual, and maximizing sales through excellent customer service.

DUTIES AND RESPONSIBILITIES

1. Smile and provide prompt, accurate, and friendly service while engaging customers to create a positive shopping experience.
2. Greet each customer and use his or her name whenever possible.
3. Avoid personal conversations with other associates when customers are present.
4. Ensure store office functions are completed accurately and on time using accounting packets; communicate all cash variances to the Assistant Customer Service Manager.
5. Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders, and Coinstar.
6. Ensure work station and front end area of the store has a neat and clean presentation.
7. Maintain proper knowledge of all sales associate register functions and Front End accounting services.
8. Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls efficiently.
9. Ensure the MVP savings center KIOSK is filled with paper and functioning properly.
10. Perform the task of sales associate when scheduled or as needed per surge plan guidelines.
11. Perform the task of the customer lead as needed to ensure service standards are maintained.
12. Maintain alertness and call for assistance when needed to service customers per service standards.
13. Be courteous and helpful to other associates.
14. Wear the Food Lion uniform, complete with name badge, when on duty, maintaining a neat and clean appearance while adhering to the dress code.
15. Adhere to all company guidelines, policies, and standard practices.
16. Observe and correct all unsafe conditions that could cause accidents.
17. Notify QA of any cleaning issues or maintenance required on the front end.
18. Complete computer-based training (CBT) and training aid courses successfully.
19. Perform all other duties as assigned.

QUALIFICATIONS

• High school graduate or equivalent preferred.
• Effective communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to perform the technical requirements of cashier and service center.
• Must meet minimum age requirements for specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

PHYSICAL REQUIREMENTS

• Ability to use computers and other communication systems required for job functions.
• Perform repetitive hand and arm motions.
• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion.
• Pull or push up to 75 lbs. on occasion.
• Stand 100% of the time, frequently walking short distances.
• Handle substances associated with cleaning, packaging, fresh produce, houseplants, and household cleaners.
• Use hands frequently/continuously to handle currency and operate equipment such as cash registers, scanners, computers, and calculators.
• Frequent reaching and grasping at waist level; occasional above shoulder or below waist level.
• Meet established volume activity standards.
• Tolerate working in extreme hot/cold temperatures for up to 20 minutes.
• Have sufficient visual ability to check ID cards, checks, invoices, and written documents.
• Move empty bottles and containers from the front end to the back room where applicable.

Food Lion is committed to providing equal employment opportunities to all associates and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, and related conditions), national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression, or any other characteristic protected by law.