PT Customer Service Leader

Food Lion; Crisfield (MD); On-site; USD 22,868 - 34,302; Full time

Job summary

Food Lion in Crisfield, Maryland is seeking a dedicated Customer Service Associate who excels in providing prompt and friendly service. You will assist in maintaining standards according to our guidelines, maximizing sales through excellent customer interaction.

The ideal candidate will be a high school graduate with strong communication skills and the ability to handle multiple tasks. This position offers a salary ranging from $16.60 to $24.90 per hour, depending on experience.

Qualifications

• Strong communication and customer service skills required.
• Ability to perform cashier and service center functions.
• Must meet minimum age requirements for job functions.

Responsibilities

• Provide friendly and prompt customer service.
• Ensure accuracy of store office functions.
• Maintain a clean work station and sales area.

Skills

Effective communication

Customer service skills

Ability to learn multiple tasks

Technical cash handling

Education

High school graduate or equivalent

Job description

Category/Area of Expertise: Retail Operations

Job Requisition: 509393

Address: USA-MD-Crisfield-1 Jacksonville Road

Store Code: Store 02688 Front End (7236701)

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeast and Mid-Atlantic states.

Primary Purpose

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.

Duties and Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
• Greet each customer and use his or her name whenever possible
• Avoid personal conversations with other associates when customers are present
• Ensure store office functions are completed accurately and on time using accounting packets; communicate all cash variances to the Assistant Customer Service Manager
• Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
• Ensure work station and front end area of the store has a neat and clean presentation
• Maintain proper knowledge of all sales associate register functions and Front End accounting services
• Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner
• Ensure the MVP savings center KIOSK is filled with paper and properly working
• Perform the task of sales associate when scheduled or as needed per the surge plan guidelines
• Perform the task of the customer lead as needed to ensure service standards are maintained
• Maintain alertness and call for assistance when needed to service customers per service standards
• Be courteous and helpful to other associates
• Wear the Food Lion uniform, complete with name badge, when on duty, with a neat and clean appearance while adhering to the Food Lion dress code
• Adhere to all company guidelines, policies and standard practices
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Notify QA of any cleaning issues or maintenance required on front end
• Successfully complete computer based training (CBT) and training aid courses
• Perform all other duties as assigned

Qualifications

• High school graduate or equivalent preferred
• Effective communication and customer service skills
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to perform the technical requirements of cashier and service center
• Must meet minimum age requirements to perform specific job functions
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations

Physical Requirements

• Ability to use computers and other communication systems required to perform job functions
• Perform repetitive hand and arm motions
• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
• Pull or push up to 75 lbs. on occasion
• Stand 100% of the time, frequently walking short distances
• Handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
• Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
• Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
• Meet established volume activity standards for the position
• Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
• Have sufficient visual ability to check ID cards, checks, invoices and other written documents
• BOTTLES where applicable: Move empty bottles and containers from the front end to the back room

Salary range is between $16.60 - $24.90 Hrly

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.