PT Customer Lead

Food Lion; Buena Vista (VA); On-site; USD 29,000 - 34,000; Full time

Job summary

Food Lion is seeking a friendly Front End Customer Service team member to deliver fast, accurate service at the register and assist customers with bagging, greeter duties, and To-Go orders. You will greet customers by name when possible and maintain a neat checkout area.

The role emphasizes courteous communication, adaptability to perform multiple tasks, and adherence to safety and cash-handling procedures required for daily store operations.

Qualifications

• Effective communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Must meet minimum age requirements and physical requirements of the position.

Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers.
• Greet each customer and use his or her name whenever possible.
• Unload customers' groceries from cart to belt and group cold items for bagging.
• Scan orders and handle the payment transaction per standard practice.
• Follow bagging procedures and ensure proper use of bags by type.
• Assist customers with To-Go orders and escort to their car when needed.
• Maintain cash control and report any register issues to supervisors.
• Ensure the MVP savings center KIOSK is stocked and functioning.
• Perform the task of cashier or front-end supervisor as scheduled.

Skills

Customer service

Communication

Multi-tasking

Education

High school graduate or equivalent

Job description

Primary Purpose

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.

Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
• Greet each customer and use his or her name whenever possible
• Unload customers' groceries from cart to belt-unload items for ease of bagging such as grouping cold items together
• Check the bottom of every cart and under all baby seats for items before completing an order
• Follow correct bagging procedures for the correct use of bags by type
• Scan customers' order and handle the payment transaction, per standard practice
• Avoid personal conversations with other associates when customers are present
• Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers
• Follow procedures for refunds and error correction
• Make every attempt to maintain accurate cash control
• Follow procedures and perform overrides
• Identify customers needing assistance and offer to take the customer's order to their car including Food Lion To-Go orders (if applicable)
• Maintain alertness and call for assistance when needed to service customers per service standards
• Check prices quickly and accurately
• Be courteous and helpful to other associates
• Wear the Food Lion uniform with apron, complete with name badge, when on duty, have a neat and clean appearance while adhering to the Food Lion dress code
• Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice
• Ensure work station and front-end area (if applicable) of the store has a neat and clean presentation
• Report any register malfunction to the Customer Service Manager or MOD
• Ensure the MVP savings center KIOSK is filled with paper and properly working
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Notify QA of any cleaning issues or maintenance required on front end
• Successfully complete computer-based training (CBT) and training aid courses
• Perform the task of cashier when scheduled or as needed per the surge plan guidelines
• Perform the task of managing the front end in the brief absence of the CSM/ACSM if needed to ensure service standards are maintained
• Perform the task of Food Lion To-Go Runner when scheduled or as needed
• Ensure check stands are supplied with proper bags, register receipt paper, Catalina coupon paper and restocks cigarette drawers at each check lane
• Find more efficient ways to do the job and seek to reduce costs and improve labor productivity
• Perform all other duties as assigned

Qualifications

• High school graduate or equivalent preferred
• Effective communication and customer service skills
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to perform the technical requirements of cashier and service center
• Must meet minimum age requirements to perform specific job functions
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations

Physical Requirements

• Ability to use computers, smart devices, and other communication systems required to perform job functions
• Perform repetitive hand and arm motions
• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
• Pull or push up to 75 lbs. on occasion
• Stand 100% of the time, frequently walking short distances
• Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
• Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
• Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
• Meet established volume activity standards for the position
• Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
• Have sufficient visual ability to check ID cards, checks, invoices and other written documents

Equal Employment Opportunity Statement

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.