PT CSR- 12:00 pm-10:00 pm , Bilingual Eng/Span - Floater

The Pay-O-Matic Corporation; New York, Northern (NY, KY); Hybrid; USD 19,000 - 26,000; Part time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Sick Leave

Part-time benefits

Job summary

The Pay-O-Matic Corporation is seeking a part-time Front-Line Customer Service Representative in Astoria, NY. You will assist customers, handle transactions, and promote Payomatic services while floating to nearby stores as needed.

Typical duties include processing checks and money transfers, opening accounts, and maintaining secure, courteous service. Bilingual English/Spanish is required for this role.

Qualifications

• One to two years related experience or equivalent.
• Ability to work independently and as a member of a team.
• Ability to understand and follow written and verbal instructions.
• Professional appearance and demeanor.
• Ability to effectively communicate with people at all levels and from various backgrounds.
• Versatility, flexibility, and willingness to adapt to changing priorities.
• Bilingual language skills are a plus.

Responsibilities

• Identify and respond to customers' needs.
• Process customer transactions including checks, money transfers, bill payments, and prepaid products.
• Open new customer accounts and issue cards securely.
• Complete transactions in a timely and courteous manner.
• Maintain customer accounts with updated contact details.
• Stay knowledgeable about Payomatic products and services.
• Respond to inquiries professionally and courteously.
• Promote Payomatic services and value-added features.
• Follow cash handling procedures and safety policies.
• Keep the work area clean and organized, including restrooms and lobbies.
• Perform opening/closing cash drawer procedures and reconcile transactions.
• Perform other duties as assigned by supervisor.

Skills

Customer service

Cash handling

Communication

Bilingual English/Spanish

Teamwork

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Regular Full-Time 3014 31st Street Astoria, NY 11102, Astoria, NY, US

Salary Range: $17.00 To $17.00 Hourly

Are you passionate about customer service? Do you like helping others accomplish their financial needs through providing relatable products and services? Are you interested in joining a diverse company where our unique contributions are recognized and celebrated, allowing each of us to thrive? Join Pay-O-Matic (POM) as a CSR!

Pay-O-Matic powers your pursuit.

As a Front-Line Customer Service Representative, you will be responsible for maintaining optimal services and providing valuable customer service. Schedules may include weekends, holidays and floating (work) to nearby stores when needed.

DUTIES AND RESPONSIBILITIES

The following reflects management’s definition of essential functions for this job but does not restrict any additional tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Effectively identifies and responds to customers’ needs.
• Processes customer transactions including but not limited to cashing checks, money transfers, bill payment and selling a wide range of pre-paid products; ensures all necessary information is in place prior to completing transactions.
• Opens new preferred customer accounts and issues preferred customer cards like the inPower debit card.
• Ensures completion of customer transactions in a timely and courteous manner.
• Establishes and maintains customer accounts by updating photos, addresses, phone numbers, etc.
• Maintains working knowledge of all Payomatic’s products and services.
• Responds to customers’ inquiries regarding their accounts or Payomatic’s products and services in a professional and courteous manner.
• Promotes Payomatic’s services by offering customers information on valuable services.
• Performs check verification using the Loss Prevention Department as a tool.
• Maintains a safe and secure work environment by following Payomatic’s safety/security policies and procedures.
• Follows all Company’s cash handling procedures.
• Maintains cleanliness and organization of the Secure (teller) Area throughout the shift.
• Performs routine store cleaning duties including sweeping and mopping the store lobby and Secure Area, wiping down counters and high-touch surfaces, and maintaining an orderly and professional customer environment.
• Empties trash receptacles, replaces liners, and transports garbage to designated disposal areas following company procedures.
• Cleans and restocks restrooms as needed, including replenishing soap, paper products, and other supplies.
• Performs opening and closing cleaning routines as assigned, ensuring the store is presentable and safe for customers and staff.
• Follows all safety and sanitation procedures when handling cleaning materials and equipment.
• Performs cash drawer opening and closing procedures at the beginning and the end of the shift; reconciles checks cashed, payments made and other transactions performed during his/her shift.
• Performs other duties as assigned by supervisor.

QUALIFICATIONS

• One to two years related experience or equivalent.
• Commitment to excellence and high standards.
• Ability to work independently and as a member of a team
• Ability to understand and follow written and verbal instructions.
• Professional appearance and demeanor.
• Ability to effectively communicate with people at all levels and from various backgrounds.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Bilingual language skills are a plus.

PHYSICAL/MENTAL REQUIREMENTS

While performing the duties of this job, the employee is frequently required to do the following:

• Stand for long periods of time.
• Calculate figures and amounts.
• Work at different stores as the need arises (floating)
• Work at least 8 hours in confined areas without leaving the store (including lunch and other breaks).
• Work alone throughout the shift.Perform light physical tasks including bending, reaching, lifting up to 25 pounds, and operating cleaning equipment such as mops, brooms, and vacuum cleaners.
• Open and close the store when required.
• Adapt well in the face of workplace stressors such as heavy verbal demands of customer service, maintaining the security of people (customers and colleagues) and property by adhering to the Company’s security/safety policies and procedures.
• Must be able to understand directions and adhere to established policies and procedures for successfully performing transactions while upholding Banking-related Compliance rules and regulations.
• Maintaining a harmonious work environment with colleagues through practice of mutual respect and by rejecting elements of a hostile work environment.

WORK ENVIRONMENT

• Most stores are very small with enough room to perform transactions for customers.
• Floating (working at different stores) within the borough or district is required.
• Employee(s) should be able to work between the stated working hours for six to eight-hour shifts and work overtime when occasionally required.
• Employees should be able to work weekends and holidays.
• Reasonable accommodation(s) may be made to enable people with disabilities to perform the essential functions of the job.

Benefits

• short-term incentives
• Medical
• Dental
• Vision
• Life Insurance
• Sick Leave
• Most of these benefits are available for part-time employees.
• Part-time employees can access short-term incentives and Sick Leave benefits.

Location (in-person)

Store 402–30-14 31 st Street Astoria, New York, 11102.

POM values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of company objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solving together, and innovate.

POM has determined the category of this role to be Part-time In-person. This refers to employees who, due to the nature of their work, must be in the work location part-time.

Schedule

The 30-14 31 st Street Astoria, New York, 11102 location has the following operation hours, Eastern Standard Time (EST):

The CSR will work a maximum of 29 hours a week and days will vary. Successful applicants will have the flexibility to work any day of the week within regular business hours.

The specific shift needing coverage is

12 pm-10 pm (shift will either be 12-8 pm or 2-10 pm) Floating to nearby stores is required including Sundays. Bilingual English and Spanish Required.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Estimated Job Posting End Date

09-11-2026

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.