Psychiatric Rehab Services Assistant-Willows

Sharon Health Care Center; Peoria (IL); Presencial; USD 17.000 - 22.000; Jornada completa

Descripción de la vacante

Sharon Health Care Center is seeking a Psychiatric Rehab Services Assistant to monitor the front entrance, answer the main phone line and support the social service department with behavior management.

The role requires a high school diploma or GED and at least one year of related work experience, with preference for candidates who have worked with mental health patients. Attention to confidentiality and professional interaction with residents is essential.

Formación

• Must have at least a high school diploma or GED.
• At least 1 year of work experience in a related field.
• Strong written and verbal communication skills.
• Experience working with mental health patients is preferred.

Responsabilidades

• Monitor the front entrance and greet visitors, agencies, families and residents.
• Answer and route calls on the main facility line; take messages and transfer appropriately.
• Maintain sign-in/out sheets and visitor logs; verify IDs as needed.
• Monitor patient HIPAA privacy and confidentiality at all times.
• Support staff by performing light clerical tasks at the front desk.

Conocimientos

Communication skills

Mental health patient experience

Reception/front desk

Phone handling

Educación

High school diploma or GED

Two years college (preferred)

Descripción del empleo

Psychiatric Rehab Services Assistant-Willows

• Peoria, IL

Minimum Qualifications

• Minimum formal education to include completion of four years of high school, diploma or GED.
• Minimum of one year work experience in a related field.

Desired Qualifications

• Desired educational abilities equivalent to knowledge, skill and mental development of two years college.
• Excellent written and verbal narrative communication skills.
• Experience working with mental health patients.

Job Summary

The Psychiatric Rehab Services Assistant is responsible for monitoring the front entrance, answering the main phone line and serving as behavior management specialist within the social service department.

Job Description

• Monitor the front entrance of the building. Serve as the first point of contact for all visitors, agencies, families and residents.
  • Monitor resident’s community access pass program in accordance with the facility’s policy. Keep accurate sign-in/sign-out sheets for all residents entering and exiting the building.
  • Notify charge nurse if a resident on community pass is gone over allotted time.
  • Remind residents to dress appropriately for weather conditions.
  • Inspect personal items brought into the facility; if inappropriate contraband is found, give to department head or charge nurse.
  • Ask visitors to sign in the visitor log. Check IDs as relevant to people visiting residents until you know the person.
  • Direct all visitors in a professional manner and assist with requests.
  • Former employees are required to obtain prior approval to be on the premises.
• Answer the main phone line for the facility in a professional manner.
  • “Sharon Healthcare (building). This is (your name). How can I help you?”
  • Transfer calls appropriately. If you are not sure about where a call goes, put the call on hold and ask a department head or nurse. If a call comes back to the line, take a message and direct it appropriately. Do NOT keep transferring call if there is no one to pick up the phone.
  • Take paper messages as appropriate. Be sure to fill in ALL areas on message forms (especially date, time, return phone number, who call is for and ask a reason for the call).
  • Assist with alphabetizing and filing needs while at the front desk.
• Monitor the front desk area and remain at the desk at all times.
  • If paged for behavior management, find another staff to cover the front OR lock the door to ensure it is not left unattended.
  • Page a housekeeper, CNA or designated staff to fill in for 15 minute breaks, lunch breaks and/or assigned duty.
  • Remain awake and alert for duration of shift.
  • Keep front desk area clean and presentable at all times.
  • Make sure other staff do not loiter at the front desk area.
  • Assist in enforcing employee schedules. Employees who are off duty are not encouraged to be in the facility until the start of the shift or unless they have received prior permission from a department head.
  • Assist in ensuring staff are appropriately using the time clock.
• Perform rounds of the building (for no more than 10 minutes in conjunction with break times) approximately every two hours each shift. Outside perimeter check should be performed once a shift in conjunction with lunch break.
• First shift staff will perform routing between the hours of 9am – Noon. At times other deliveries and equipment may need to be transported across campus as assigned.
• Monitor resident behaviors and provide behavior management interventions as appropriate. Document behaviors using appropriate forms.
• Assist patients with daily living tasks (IE: passing cigarettes and monitoring supervised smokers, assisting patients with transportation-getting in and out of vehicles if needed), assisting in the dining room passing trays/clearing trays/getting needed items. 2 nd and 3 rd shift staff may be required to assist the facility in rolling cigarettes for patients.
• Maintain confidentiality for facility business purposes and patient HIPAA privacy.
• Complete assigned paperwork in a timely manner which includes but is not limited to resident sign-in/out sheets, shift reports, behavior observation forms, phone messages, and other duties as assigned.
• Attend all staff meetings and in-service trainings as scheduled.
• Perform other duties as assigned.