Psych Tech-Full Time 11A-9P

Broadlawns Medical Center

United States

On-site

USD 25,000 - 39,000

Full time

9 days ago

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Benefits offered by this job

Retirement - IPERS

Education Assistance

Employee Health & Wellness

PTO

Free Parking

Health Insurance

Supplemental Insurance 529 College Sav

Job summary

Broadlawns Medical Center in the United States is seeking a Psychiatric Technician to support crisis services and behavioral health clients. You will perform intakes, observation, and documentation in the electronic health record while maintaining a safe, therapeutic environment.

This role emphasizes collaboration with a multidisciplinary team and adherence to regulatory standards, with a shift from 11pm to 7am.

Qualifications

High school diploma or equivalent is required.
1+ year working with individuals with chronic mental illness.
Ability to work cooperatively with the multi-disciplinary team.
Excellent written and verbal communication skills.
Ability to verbally and physically de-escalate a client using BMC trained programs.
Ability to complete electronic charting and documentation.
Ability to work cooperatively with a multidisciplinary team.
Ability to meet departmental work schedules and adhere to English language proficiency.

Responsibilities

Assists with client registration per program guidelines.
Answering phones and directing calls, including crisis calls per guidelines.
Performs Intakes, Belongings Inventory and Patient Location Assessments with documentation in EHR.
Interacts with clients, family, staff to ensure smooth workflow.
Assist clients with getting to Laboratory, Financial Aid, or other areas.
Work with clients to ensure a safe, supportive environment.
Role model appropriate social behavior and provide therapeutic atmosphere.
Investigate and respond to client questions or concerns.
Collaborate with supervision to meet regulatory expectations.
Maintain up-to-date documentation of services provided including med observation and storage.
Complete incident reports as required.
Inform supervisors of client issues.
Ensure facility and clients are clean and safe during shifts.
Use de-escalation and behavior management techniques as trained.
Attend required meetings and trainings.

Skills

Excellent written and verbal comms

De-escalation skills

Team collaboration

Electronic charting

Education

High school diploma or equivalent

Coursework in Human Services

Tools

Meditech

Job description

The Broadlawns Medical Center campus includes an acute care hospital, primary and specialty care clinics, urgent care and emergency services, lab, radiology, dentistry, inpatient and outpatient mental health, crisis team, and community-based behavioral support services. Broadlawns accepts all forms of insurance and its approach to healthcare and quality outcomes earned a Level 3 rating from the National Committee for Quality Assurance, the highest achievable status for a medical delivery model. We are a safety net hospital and our Patients are our North Star! With a dedicated staff of over 160 physicians and 1,600 employees, Broadlawns Medical Center ensures that our community has access to high quality healthcare that is coordinated, compassionate and cost-effective. We provide our employees a top-rated benefits package, supportive work culture, and more!

Psych Tech

GENERAL DESCRIPTION

The Psychiatric Technician reports to the department manager and provides routine direct services and care to clients of the crisis departments. They serve as an advocate and role model for all crisis service clients; supervises activities and upholds client rights including confidentiality. Documents observations and results of all interventions. The individual works in collaboration with departmental staff and other department area staff to provide a full array of Behavioral Health support.

CHARACTERISTIC DUTIES

Assists with client registration, per program guidelines.
Assisting with answering phones and directing calls to appropriate areas. This may include appropriately handling crisis calls according to program and hospital guidelines.
Performs Intakes, Belongings Inventory and Patient Location Assessments, including specific and timely documentation in the electronic health record.
Interacts with clients, family members, support staff and co-providers to ensure a smooth work flow.
Assists clients with getting to Laboratory, Financial Aid Services, or other areas as needed, following unit policies.
Works directly with clients to ensure a safe, supportive environment.
Role models appropriate social behavior while providing supportive and therapeutic atmosphere for clients.
Investigates and responds promptly to questions or concerns from clients.
Works collaboratively with supervisory staff to ensure program services meet regulatory expectations.
Maintains current documentation of all services provided including medication observation and storage in accordance with departmental and hospital standards.
Completes incident reports in accordance with established procedures.
Informs the appropriate individuals and/or supervisor of any client issues.
Ensures that the facility and clients remain clean and safe during all scheduled work shifts.
Intervene when clients demonstrate potential or actual harmful behavior using least restrictive methods. Be able to provide verbal de-escalation and/or physical behavior management techniques as trained through BMC.
Attends and/or completes all required meetings and trainings within required time frames including regular departmental staff meetings.

PERFORMANCE STANDARDS

Sets an example of service excellence in completing duties. Monitors client satisfaction and looks for opportunity for personal improvement as well as opportunities for treatment team to improve performance. Demonstrates ability to support clients in an effective and positive manner. Meets all mandatory training and education within defined time frames. Ensures program area is kept clean and organized, and ensures client meals and snacks are provided at appropriate times. Ensures all daily staff tasks and activities are completed during work shifts. Demonstrates flexibility to adapt to changes in workload, schedule, department function and procedures. Participates actively in creating a positive and harmonious work environment by demonstrating team work and cooperative, responsive behaviors. Works collaboratively with the client and other behavioral health staff to formulate goals for treatment and effectively engages in discharge planning. Demonstrates effective communication methods and skills. Demonstrates service excellence in all activities and interactions. Ability to provide back-up to other Community Crisis department positions as needed. Works collaboratively with clients and other staff in formulating goals for treatment. Clients are able to remain outside of hospital inpatient services. Completes all documentation within required standards. Attendance pattern meets BMC standards.

MINIMUM QUALIFICATIONS

High school diploma or equivalent.
1+ year working with individuals with chronic mental illness.
Ability to work cooperatively with the multi-disciplinary team.
Excellent written and verbal communication skills.
Ability to verbally and physically de-escalate a client utilizing BMC trained programs.
Ability to complete electronic charting and documentation.
Ability to work cooperatively with a multidisciplinary team.
Ability to consistently meet departmental work schedule as designated.
Ability to effectively speak, read, and write English.
Ability to successfully complete and pass CPR and BMC designated behavior management training during the orientation period and maintains all certifications throughout employment.

PREFERRED QUALIFICATIONS