PSR Specialty Care Practices (PRN)

Ohio County Healthcare; Hartford (CT); On-site; USD 30,000 - 45,000; Part time

Job summary

Ohio County Healthcare in Hartford, KY, is seeking a Patient Service Representative (PSR) for a PRN position. This role involves managing office operations, scheduling patient appointments, and providing excellent customer service.

Qualified candidates should possess a high school diploma and at least a year of medical office experience, as well as strong organizational and communication skills. The position demands the ability to work under varying levels of stress and involves interactions with patients, families, and clinical staff.

Qualifications

• Minimum of 1 year of medical office experience.
• Knowledge of medical terminology required.
• Ability to work under stressful conditions.

Responsibilities

• Open and close the office.
• Answer phones and direct calls.
• Schedule appointments.
• Collect co-pays and payments.
• Communicate effectively with patients and staff.

Skills

Customer service skills

Organizational skills

Verbal and written communication skills

Multi-tasking skills

Education

Minimum high school diploma or equivalent

Job description

Job Details

Location: Ohio County Hospital - Hartford, KY 42347

Position Type: PRN

Job Shift: Days

Position Title: 196 PSR

Location: Clinical

Reports To: Vice President of Provider Practice

Revision Date: May 2026

Qualifications

• Education: Minimum high school diploma or equivalent required for all positions (may be allowed to sign a GED agreement to obtain within 6 months).
• Experience: 1 year of medical office experience, knowledge of medical terminology.
• Other Requirements: Customer service skills; strong organizational and time management skills; excellent verbal and written communication skills; strong multi‑tasking skills.

Job Description

The job description reflects the general details considered necessary to fulfill the essential job functions and shall not be construed as all-inclusive of all work requirements inherent in this position. Other specific job-related knowledge and skills may be required. All employees are subject to an annual performance evaluation based on the duties and responsibilities of this position.

Physical Demands & Working Environment

Usual working space is a well‑ventilated area. Requires standing, walking, turning, bending, stooping, and lifting. Clear speech to communicate effectively with customers (e.g., patients, families, and other team members). Fine and gross motor skills. Environment may be stressful at times, therefore the ability to work under stressful conditions is necessary. Also subject to bloodborne pathogens at all times in patient care. May have occasional exposure to radiation during radiology procedures and to dangerous chemicals (cleaning and disinfecting agents).

Compliance & Regulatory Expectations

• OCH Code of Conduct
• OCH Policies and Procedures
• Scope of Practice within License/Certification
• HIPAA and HIPAA Security Confidentiality Standards
• Workplace Safety
• Mandatory Training
• Annual Compliance Education

Essential Job Functions & Key Responsibilities

• Opening and closing the office
• Ensure waiting area is always neat
• Answer phones and direct to appropriate department/staff
• Create patient telephone encounters/actions/messages for other staff
• Schedule appointments
• Screen patients for possible contagious illnesses and provide directions if patient should be seen via telemedicine
• Schedule referral appointments such as specialty care, diagnostic testing, PT, etc.
• Enter patient demographics into EMR
• Verify insurance eligibility and benefits
• Obtain required forms (registration, health history, third party liability, NPP and consents)
• Identify insurance coverages and distinguish between primary, secondary, and tertiary
• Obtain case information for Workman’s Comp and MVA
• Check patient in and out
• Contact patients that no‑show or cancel/reschedule, report from confirmation calls
• Live confirmation calls for upcoming appointments
• Obtain and enter referral information
• Mark no‑shows in daily schedules
• Scan demographic documents into the patient’s chart in EMR
• Report daily on no‑shows and rescheduling trends
• Open mail; distribute to appropriate individual/team
• Collect co‑pays, TOS payments, prepayments and any outstanding balances
• Close out and balance cash drawer, complete bank deposit
• Balance daily transactions
• Run day‑end review and billing summary
• Work front‑end billing denials
• Obtain, log in/out, distribute to appropriate clinical staff and follow up on outstanding incoming forms: disability, FMLA, handicapped permits, etc.
• Read and comprehend patient billing to answer general questions
• General financial counseling: patient balances, payment options, set‑up payment plans
• Prep daily schedules and identify outstanding balances for upcoming appointments
• Communicate effectively (both verbal and written) with patients, physicians and other teammates
• Liaison between patient and clinical staff
• Additional tasks assigned by the Management