PSR Scheduler SE Immediate Care

Naples Comprehensive Health - NCH; Naples (FL); On-site; USD 22,041 - 30,307; Full time

Job summary

Naples Comprehensive Health - NCH seeks a Patient Service Representative/Scheduler to act as the first contact for patients, handle scheduling and insurance verification, and support the clinic's administrative workflow.

You will gather patient information, enter data into the EMR, collect co-pays, and coordinate with clinical staff to ensure smooth patient flow at our Naples location.

Qualifications

• Minimum of High School or GED required.
• Intermediate computer knowledge: MS Word, Excel, Outlook, and Windows.

Responsibilities

• Checks schedules and organizes patient flow.
• Verifies and updates patient data and registrations.
• Obtains consents for treatment and handles insurance forms as needed.
• Processes referrals and orders into the EMR with proper templates.
• Maintains patient forms for pickup and ensures proper EMR placement.
• Schedules new and follow-up appointments and radiological tests.
• Notifies clinicians of scheduled or urgent patients and confirms appointments.
• Provides preliminary clinical instructions to patients before visits or tests.
• Collects insurance co-pays and deductibles at time of service.
• Monitors waiting times and communicates delays to patients/families.
• Verifies benefits and eligibility for all scheduled patients.
• Enters charges and payments accurately; generates reconciliation reports.
• Prepares daily close reports and deposits; coordinates with accounting.
• Communicates effectively with staff and patients, acting as liaison.
• Responds to questions about codes and charges; escalates when needed.

Skills

Patient scheduling

Medical office communication

Education

High School diploma or GED

Tools

EMR software

Microsoft Word

Microsoft Excel

Microsoft Outlook

Windows OS

Job description

• WORK TYPE: Full Time
• WORK SCHEDULE: 10 Hour Day

• DEPARTMENT: 67116 - SE Immediate Care
• LOCATION: 7717 Collier Blvd, Naples, FL, 34113
• WORK TYPE: Full Time
• WORK SCHEDULE: 10 Hour Day

About Nch

NCH is an independent, locally governed non-profit delivering premier comprehensive care. Our healthcare system is comprised of two hospitals, an alliance of 700+ physicians, and medical facilities in dozens of locations throughout Southwest Florida that offer nationally recognized, quality health care. NCH is transforming into an Advanced Community Healthcare System(TM) and we’re proud to: Provide higher acuity care and Centers of Excellence; Offer Graduate Medical Education and fellowships; Have endowed chairs; Conduct research and participate in national clinical trials; and partner with other health market leaders, like Hospital for Special Surgery, Encompass, and ProScan. Join our mission to help everyone live a longer, happier, healthier life. We are committed to care and believe there\'s always more at NCH - for you and every person we serve together. Visit nchjobs.org to learn more.

Job Summary

The Patient Service Representative/Scheduler provides a vital link in the chain of Quality of Care; the PSR supports the clinic by serving as first point of contact to patients and completing all administrative tasks associated with scheduling, patient interaction, and insurance verification. The PSR/Scheduler is responsible for obtaining all information to ensure verification and authorization of services provided can be obtained. Scheduler duties will vary based on the business unit or office associated with the Scheduler role.

Essential Duties And Responsibilities

– Other duties may be assigned.

• Fulfills patient care responsibilities as assigned, which includes checking schedules and organizing patient flow.
• Recognizing any changes in patient’s condition upon presentation in the office and conveys the changes to clinical team members or providers.
• Collects patient history form upon intake, which includes current medications, allergies, symptoms, etc.
• Obtains required personal information necessary to identify all new and existing patients and the correct demographic and preliminary financial information to enable the creation of new patient medical records and the pre-processing of required authorizations / pre-certifications before the appointed visit.
• Prioritizes all insurance coverage – primary / secondary / tertiary etc. Enter properly into demographic record.
• Accurately uses appropriate search methods (DOB, SSN, etc.) to ensure the correct patient is identified.
• Verifies patient information on file is accurate and updated as per company standards; updates patient data when insurance, address, or other information has changed.
• Verifies patient registration profiles each time patient comes for a visit. Edits patient registration profiles when necessary.
• Obtains all consents for treatment, including forms for the release of medical information and patient’s acceptance of financial responsibility for all services rendered, when applicable.
• Completes required Medicare questionnaires (ABN Forms) for appropriate patients and tests under Medicare guidelines.
• Accurately and completely processes physician’s referrals and orders and enters the tests into the Electronic Medical Record (EMR); should be well versed with templates and ordering.
• Maintains patient clinical forms (ie: prescriptions, laboratory requisitions, etc) for patient pick-up.
• Ensures respective patient medical record information, all collected forms, and photocopied documentation, are placed in the EMR in the proper location.
• Schedules appropriate new and follow-up medical/surgical appointments and radiological testing procedures for respective physician sites, based on the patient’s specific needs.
• Announces scheduled and non-scheduled (if appropriate) patients to the clinical staff.
• Confirms and reminds patients of scheduled appointments in accordance with the clinic’s procedures.
• Gives patients standardized preliminary clinical instructions and directions in preparation for a scheduled office visit, radiological test, or procedure as needed.
• Collects and deposits all required and mandatory insurance co-payments and deductibles according to specific protocols (i.e.: time of service collection policy).
• Monitors patient waiting time and relays information regarding delays to patients and family members.
• Ensures benefits & eligibility has been verified for all scheduled patients.
• Accurately enters charges for all services performed.
• Accurately enters payment information for each payment collected.
• Produces appropriate reports to reconcile charges and payments with data entered into EMR.
• Prepares daily close report detailing reconciliation, prepares bank deposit & submits daily close report to accounting for reconciliation with bank.
• Must be able to communicate with staff, supervisors, peers, and associates and maintain a positive working environment when manager is not present. Functions as a liaison between our physician’s office(s), referral physicians, and ancillary services and the patients.
• Fields questions by both physicians and patients regarding codes, charges, etc. PSR understands when questions require further explanation by Practice Manager or Biller.

Education, Experience And Qualifications

• Minimum of High School or GED required.
• Intermediate computer knowledge: Uses Microsoft Word, Excel, Outlook, and Windows