PSC Registration Representative

Quest Diagnostics; Lake Orion (MI); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

401(k) pre-tax and/or ROTH IRA with 5%

Employee stock purchase plan

Education assistance through MyQuest

Blueprint for Wellness

Paid holidays

Job summary

Quest Diagnostics Inc. in Lake Orion, MI, is seeking a PSC Registration Representative to handle front office duties with a Monday–Friday schedule and rotational weekends. You will greet patients, register them, verify billing details, and process payments while following HIPAA regulations.

The role requires strong communication, data entry accuracy, and the ability to manage multiple tasks in a fast-paced environment. Previous customer service experience is preferred.

Qualifications

• One year customer service experience is preferred.
• Proficient data entry and PC skills required.
• Excellent verbal and written communication abilities in English.

Responsibilities

• Greet customers professionally and provide courteous service.
• Ensure accurate patient registration and timely data entry.
• Call clients to confirm handwritten orders and verify test details and billing info.
• Handle inquiries by phone and in person; collect payments when applicable.
• Maintain records and comply with HIPAA and company policies.
• Support reporting and data compilation; perform basic clerical duties.

Skills

Customer Service

Data Entry

Communication Skills

Multitasking

Typing 30 WPM

PC Skills

Tools

MS Office

Job description

Job Description

PSC Registration Representative - Lake Orion, MI, Monday to Friday, 9:00 to 5:30 PM, with rotational weekends

Responsible for all PSC (Patient Service Center) front office duties. This function includes and is not limited to: Customer service, data entry, insurance billing and payments, problem resolution, following HIPPA regulations, and ordering office supplies.

Benefits information

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

Part-time employees (29 hours or less per week) are eligible for:

• Vacation and Health/Flex Time (part-time employees scheduled to work at least 20 hours per week)
• 6 Holidays plus 1 “MyDay” off (if regularly scheduled to work 20+ hours per week)
• 401(k) pre-tax and/or ROTH IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Education assistance through MyQuest for Education
• Annual, no-cost health assessment program Blueprint for Wellness
• and so much more!

Duties and Responsibilities

• Greet customers appropriately. Treat all customers in a courteous manner
• Ensure patient registration is completed accurately and on time
• Data entry as needed
• Call clients to confirm handwritten orders, verify test(s) ordered, obtain accurate billing information, i.e. Diagnosis codes, UPIN information, etc.
• Handles customer inquiries by telephone and in-person
• Collects payment, if applicable.
• Maintains required records and documentation.
• Reads, understands, and complies with departmental policies, protocols and procedures: (i. e. Procedure Manuals, Safety Manual, Compliance Manual, Employee Handbook, Quality Assurance Manual).
• Assists with compilation of monthly statistics and data.
• Performs basic clerical duties, i.e. filing, faxing, preparing mail.
• Demonstrates organizational commitment and values of Quest Diagnostics
• Adheres to departmental and company policies
• Reports on time to work, following attendance guidelines.
• Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement.
• Use established protocols for reporting customer complaints.
• Ensures that HIPPA Compliance regulations are followed; uses test translation tables.
• Completes all required training.
• Orders necessary supplies.
• Other duties as required to meet the customer requirements.
• Completes special projects as requested by supervisor or manager.

Qualifications

Job Qualifications (Work Experience, Physical & Mental Requirements, Knowledge, Skills)

Required Work Experience

• One year customer service experience
• Keyboard/data entry and PC experience

Physical and Mental Requirements

• Extensive use of phone and PC.
• Prolong standing/sitting
• Fine dexterity with hands/steadiness.
• Able to lift up to 25 pounds; carrying up to 15 pounds for several minutes at a time.
• Talking
• Vision - requires constant mental visual attention to details.
• Walking
• Balancing 9. Bending/Kneeling
• Pushing/Pulling
• Reaching/Twisting Key word search: data entry operator clerk typist keyboarding front office
• receptionist clerical receptionist medical customer service representative

Knowledge

• Medical Terminology preferred.
• The position requires the ability to effectively communicate in English.

Skills

• Must be flexible and available based on staffing requirements, weekends, holidays, and overtime.
• Must have strong communication skills. Able to speak clearly and effectively communicate to customers and peer groups.
• Demonstrates good organization, communication, and interpersonal skills.
• Capable of handling multiple priorities in a high-volume setting.
• Type at least 30 WPM, accurately. PC skills and MS Office applications.
• Able to make decisions based on established procedures and exercise consistent, independent, sound judgment.

Education

65285

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.