PSAP Voice Engineer

Jobtailor; Fort Belvoir (VA); On-site; USD 120,000 - 160,000; Full time

Job summary

Jobtailor seeks an experienced senior VoIP engineer to lead modernization of Army public safety voice infrastructure at Fort Belvoir, VA. You will guide NG-911 transitions, ensure interoperability with CAD/LMR, and provide expert SIP, SBC, and security support.

This role requires a SECRET clearance, 12 years of relevant experience, and a proven track record delivering reliable voice services in public safety environments.

Qualifications

• Bachelor's degree in a technical discipline required.
• 12 years supporting enterprise voice systems and public safety environments.
• Active SECRET clearance or ability to obtain.
• Experience with Cisco Collaboration, Ribbon, and Oracle SBC.
• Knowledge of SIP, VoIP, ESINet, NG-911, and NENA standards.

Responsibilities

• Provide technical leadership for engineering and modernization of voice infrastructure.
• Sustain current voice systems while migrating to NG-911 services.
• Support NG-911 voice modernization with GIS/LIS data integration.
• Ensure interoperability with CAD, CHE, and LMR systems.
• Troubleshoot call routing and quality issues with operational impact.
• Coordinate with cybersecurity and integration teams for compliance.

Skills

VoIP expertise

SIP knowledge

Cisco Collaboration

NG-911 services

Public safety communications

Cybersecurity compliance

Education

Bachelor's in Telecommunications

Bachelor's in Engineering

Bachelor's in Computer Science

Bachelor's in Information Technology

Tools

Ribbon

Oracle SBC

Session Border Controllers

Job description

• Provide technical leadership for engineering and modernization of voice infrastructure supporting Army Public Safety Answering Points under the Product Director Base Emergency Communication System
• Sustain current voice systems while supporting migration to modern, interoperable NG-911 voice services
• Provide engineering support for NG-911 voice infrastructure modernization, including GIS/LIS data integration for accurate 911 call routing and handling
• Support system implementation, integration, and testing of voice infrastructure to ensure interoperability with CAD, CHE, and LMR systems
• Provide subject matter expertise on VoIP, SIP, Session Border Controllers, and enterprise voice architecture for public safety systems
• Troubleshoot call routing and quality issues with operational consequences
• Coordinate directly with cybersecurity and integration teams
• Coordinate with cybersecurity personnel to ensure voice systems comply with Army and DoW cybersecurity regulations

Requirements

• Active SECRET clearance or ability to obtain
• Bachelor's Degree in Telecommunications, Engineering, Computer Science, Information Technology, or a related technical discipline
• Twelve (12) years supporting enterprise voice systems, telecommunications engineering, VoIP, SIP, ESINet, NG-911, or similar public safety communications environments
• Experience or knowledge of Cisco Collaboration
• Experience or knowledge of Ribbon
• Experience or knowledge of Oracle Session Border Controller (SBC)
• Knowledge of Session Initiation Protocol (SIP)
• Knowledge of Voice over Internet Protocol (VoIP)
• Experience with ESINet implementation
• Knowledge of NENA standards

Core Competencies

Demonstrates expertise in engineering and modernization of voice infrastructure, particularly in NG-911 services, while ensuring compliance with cybersecurity regulations. Proficient in troubleshooting and integrating voice systems with public safety technologies.

Highest-signal resume keywords

• Active SECRET Clearance
• Twelve Years Supporting Enterprise Voice Systems
• VoIP Expertise
• SIP Knowledge
• Cisco Collaboration Experience

Hard Skills

• Telecommunications Engineering
• NG-911 Services
• ESINet Implementation
• Voice Over Internet Protocol (VoIP)
• Session Initiation Protocol (SIP)
• Call Routing Troubleshooting
• GIS/LIS Data Integration
• Public Safety Communication Systems
• Voice Infrastructure Modernization
• Cybersecurity Compliance

Certifications & Qualifications

• Bachelor's Degree in Telecommunications
• Bachelor's Degree in Engineering
• Bachelor's Degree in Computer Science
• Bachelor's Degree in Information Technology

Industry Keywords

• Public Safety Answering Points
• NENA Standards
• Interoperability
• Cybersecurity Regulations
• Voice Architecture

Tools & Technologies

• Cisco Collaboration
• Ribbon
• Oracle Session Border Controller (SBC)
• Session Border Controllers
• Computer-Aided Dispatch (CAD)
• Land Mobile Radio (LMR)