PS Customer Service Representative - Remote

Tenet Healthcare Corporation; Oregon; Hybrid; USD 20,000 - 30,000; Full time

Job summary

Conifer Health is seeking a Customer Service Representative to support the Call Center for physician billing across multiple clients. You will handle a high volume of calls with a focus on accuracy and patient satisfaction.

The role requires a High School diploma, at least one year in medical customer service, and proficiency with Outlook, Excel, and Word; prior experience with GE Centricity or EPIC is a plus. You must adhere to HIPAA and privacy standards in a hospital and office environment.

Qualifications

• High School degree or equivalent required.
• At least 1 year experience in a medical customer service role preferred.
• Previous experience in a call center environment preferred.
• Proficiency in Microsoft Outlook, Excel and Word required.
• Previous experience with medical billing systems GE Centricity or EPIC a plus.

Responsibilities

• Handle a large call volume while ensuring quality customer service and patient satisfaction.
• Follow-up on all issues not resolved during conversation with patient/guarantor.
• Ability to complete other related customer service duties as assigned.

Skills

Customer service

HIPAA compliance

Professionalism

Confidentiality

Education

High School degree

Tools

Microsoft Outlook

Excel

Word

GE Centricity / EPIC

Job description

JOB SUMMARY

The purpose of the Customer Service Representative position is to support the Customer Service Call Center as it relates to physician billing for multiple clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Handle a large call volume while ensuring quality customer service and patient satisfaction
• Follow-up on all issues not resolved during conversation with patient/guarantor
• Ability to complete other related customer service duties as assigned

SUPERVISORY RESPONSIBILITIES

If direct report positions are listed below, the following responsibilities will be performed in accordance with guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

KNOWLEDGE, SKILLS, ABILITIES

• Answer patient calls within the guidelines of call center metric objectives
• Ensure appropriate HIPAA compliance guidelines
• Adhere to work schedule and follow call center phone procedures
• Maintain professionalism and confidentiality

Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.

EDUCATION / EXPERIENCE

• High School degree or equivalent required
• At least 1 year experience in a medical customer service role preferred
• Previous experience in a call center environment preferred
• Proficiency in Microsoft Outlook, Excel and Word required
• Previous experience with medical billing systems required; GE Centricity or EPIC experience a plus

PHYSICAL DEMANDS

• Must be able to work in sitting position, use computer and answer telephone
• Ability to travel
• Includes ability to walk through hospital-based departments across broad campus settings, including Emergency Department environments

WORK ENVIRONMENT

• Office Work Environment
• Hospital Work Environment

TRAVEL

• No travel required

As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities, and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost, and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!

Compensation and Benefit Information

Compensation

• Pay: $14.50 - $21.80 per hour. Compensation depends on location, qualifications, and experience.
• Position may be eligible for a signing bonus for qualified new hires, subject to employment status.
• Conifer observed holidays receive time and a half.

Benefits

Conifer offers the following benefits, subject to employment status:

• Medical, dental, vision, disability, and life insurance
• Paid time off (vacation & sick leave) - min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked.
• 401k with up to 6% employer match
• 10 paid holidays per year
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.

For Colorado employees, Conifer offers paid leave in accordance with Colorado's Healthy Families and Workplaces Act.