PS Customer Service Representative - Remote

Conifer Health Solutions; Frisco (TX); On-site; USD 20,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid time off

401k with employer match

Holiday pay

Employee discount program

Job summary

Conifer Health is seeking a Customer Service Representative to support the Call Center as it relates to physician billing for multiple clients.

You will handle a high-volume of patient calls while ensuring quality service and HIPAA-compliant interactions, with follow-up on unresolved issues and additional duties as needed. This role operates in a hospital-friendly environment in Texas.

Qualifications

• High School degree or equivalent required.
• At least 1 year experience in a medical customer service role preferred.
• Previous call center experience preferred.
• Proficiency in Microsoft Outlook, Excel and Word required.
• Previous experience with GE Centricity or EPIC experience a plus.

Responsibilities

• Handle a large call volume while ensuring quality customer service and patient satisfaction
• Follow-up on all issues not resolved during conversation with patient/guarantor
• Ability to complete other related customer service duties as assigned

Skills

HIPAA compliance

Education

High School degree or equivalent

Tools

Microsoft Outlook

Excel

Word

GE Centricity

EPIC

Job description

Job Summary

The purpose of the Customer Service Representative position is to support the Customer Service Call Center as it relates to physician billing for multiple clients.

Essential Duties and Responsibilities

• Handle a large call volume while ensuring quality customer service and patient satisfaction
• Follow-up on all issues not resolved during conversation with patient/guarantor
• Ability to complete other related customer service duties as assigned

Supervisory Responsibilities

If direct report positions are listed below, the following responsibilities will be performed in accordance with guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Knowledge, Skills, Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position serves as the primary source of communication for patients’ billing inquiries. This person must possess the skill to effectively assist patients with sensitive and confidential issues, while understanding our obligation to our clients to collect outstanding patient balances. They should be able to handle multiple tasks along with setting appropriate priorities with client information.

• Answer patient calls within the guidelines of call center metric objectives
• Ensure appropriate HIPAA compliance guidelines
• Adhere to work schedule and follow call center phone procedures
• Maintain professionalism and confidentiality

Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.

Education / Experience

• High School degree or equivalent required
• At least 1 year experience in a medical customer service role preferred
• Previous experience in a call center environment preferred
• Proficiency in Microsoft Outlook, Excel and Word required
• Previous experience with medical billing systems required; GE Centricity or EPIC experience a plus

Physical Demands

• Must be able to work in sitting position, use computer and answer telephone
• Ability to travel
• Includes ability to walk through hospital-based departments across broad campus settings, including Emergency Department environments

Work Environment

• Office Work Environment
• Hospital Work Environment

Travel

• No travel required

About Conifer Health

As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities, and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost, and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!

Compensation

• Pay: $14.50 - $21.80 per hour. Compensation depends on location, qualifications, and experience.
• Position may be eligible for a signing bonus for qualified new hires, subject to employment status.
• Conifer observed holidays receive time and a half.

Benefits

• Medical, dental, vision, disability, and life insurance
• Paid time off (vacation & sick leave) – min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked.
• 401k with up to 6% employer match
• 10 paid holidays per year
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.
• For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.

Equal Opportunity & E-Verify

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

Tenet participates in the E-Verify program. Follow the link below for additional information.

E-Verify: http://www.uscis.gov/e-verify

The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations.

Additional Compensation Detail

, $14.50 - $21.80 hourly ** Individual wages are determined based upon a number of factors including, but not limited to, an individual’s qualifications and experience.