PS Customer Service Representative (Remote)

Conifer Health Solutions; Frisco (TX); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

Paid Time Off

401k with Employer Match

Paid Holidays

FSAs/HSA

Employee Assistance

Voluntary benefits package

Job summary

Conifer Health Solutions in Frisco, TX is seeking a Customer Service Representative to support the Customer Service Call Center regarding physician billing for multiple clients. You will handle high call volumes, ensure HIPAA compliance, and follow up on unresolved issues with patients or guarantors.

Required education includes a high school degree or equivalent, plus 1 year of medical customer service and call center experience.

Qualifications

• High School degree or equivalent required.
• At least 1 year experience in a medical customer service role preferred.
• Previous call center experience preferred.
• Proficiency in Microsoft Outlook, Excel and Word required.
• Experience with GE Centricity or EPIC is a plus.

Responsibilities

• Handle a large call volume while ensuring quality customer service and patient satisfaction
• Follow-up on all issues not resolved during conversation with patient/guarantor
• Ability to complete other related customer service duties as assigned

Skills

Call center experience

HIPAA compliance

Professionalism

Education

High School diploma or GED

Tools

GE Centricity

EPIC

Microsoft Outlook

Excel

Word

Job description

JOB SUMMARY

The purpose of the Customer Service Representative position is to support the Customer Service Call Center as it relates to physician billing for multiple clients.

Essential Duties And Responsibilities

• Handle a large call volume while ensuring quality customer service and patient satisfaction
• Follow-up on all issues not resolved during conversation with patient/guarantor
• Ability to complete other related customer service duties as assigned

Supervisory Responsibilities

If direct report positions are listed below, the following responsibilities will be performed in accordance with guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Knowledge, Skills, Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Answer patient calls within the guidelines of call center metric objectives
• Ensure appropriate HIPAA compliance guidelines
• Adhere to work schedule and follow call center phone procedures
• Maintain professionalism and confidentiality

Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.

Education / Experience

Include minimum education, technical training, and/or experience preferred to perform the job.

• High School degree or equivalent required
• At least 1 year experience in a medical customer service role preferred
• Previous experience in a call center environment preferred
• Proficiency in Microsoft Outlook, Excel and Word required
• Previous experience with medical billing systems required; GE Centricity or EPIC experience a plus

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to work in sitting position, use computer and answer telephone
• Ability to travel
• Includes ability to walk through hospital-based departments across broad campus settings, including Emergency Department environments

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Office Work Environment
• Hospital Work Environment

TRAVEL

• No travel required

As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities, and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost, and access to healthcare. Are you ready to be part of our solutions?

Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!

Compensation and Benefit Information

• Pay: $14.50 - $21.80 per hour. Compensation depends on location, qualifications, and experience.
• Position may be eligible for a signing bonus for qualified new hires, subject to employment status.
• Conifer observed holidays receive time and a half.

Benefits

• Medical, dental, vision, disability, and life insurance
• Paid time off (vacation & sick leave) – min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked.
• 401k with up to 6% employer match
• 10 paid holidays per year
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.
• For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

Tenet participates in the E-Verify program. Follow the link below for additional information.

E-Verify: http://www.uscis.gov/e-verify

The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations.

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Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

, $14.50 - $21.80 hourly **Individual wages are determined based upon a number of factors including, but not limited to, an individual’s qualifications and experience