Provo Onsite IT Support Specialist

Intermountain Healthcare Inc.; Provo (UT); On-site; USD 4,061,000 - 6,396,000; Full time

Job summary

Intermountain Health Utah Valley Hospital in Provo, UT is seeking a Caregiver IT Support professional to provide accurate, timely solutions for computer hardware, peripherals, printers, operating systems, software applications, networking, telecommunications, and video conferencing issues. Assist and coordinate with Intermountain, Vendors and DTS teams on-site troubleshooting and evaluation, fulfilling service requests per SLAs.

Must be able to work rotating shifts and up to 12 hours.

Qualifications

• Strong research, organizational and analytical skills; ability to teach users.
• Ability to solve complex, multi-disciplinary problems gracefully and sensitively.
• Ability to function in a fast-paced, service-oriented environment.

Responsibilities

• Works most tickets daily to resolve typical computer issues following procedures and priority.
• Monitor, troubleshoot and resolve system issues; document resolutions in ITIL ticketing system; maintain knowledge base.
• Keep users informed about system changes (upgrades, downtimes) and status of projects, incidents and service requests.
• Support new and existing systems; stay current with technology changes.
• Participate in setup and implementation of desktop systems (hardware, software, network, telecom, backup).
• Enforce enterprise security policies and assist in monitoring compliance for users, systems and devices.

Skills

Hardware knowledge

Networking troubleshooting

Customer communication

Team collaboration

Analytical thinking

Education

Bachelor’s Degree in Information Systems

Tools

CompTIA A+

CompTIA Network+

MCITP / MCDST

Job description

Intermountain Health Utah Valley Hospital in Provo, UT is seeking a Caregiver IT Support professional to provide accurate, timely solutions for computer hardware, peripherals, printers, operating systems, software applications, networking, telecommunications, and video conferencing issues. Assist and coordinate with Intermountain, Vendors and DTS teams on-site troubleshooting and evaluation, fulfilling service requests per SLAs.

Must be able to work rotating shifts and up to 12 hours.