Provisioning Support Analyst

TALENT SHIFT; Fairview Heights (IL); On-site; USD 25,000 - 39,000; Part time

Job summary

TALENT SHIFT, LLC is seeking a Provisioning Support Analyst for a part-time, temporary on-site assignment in Fairview Heights, IL. The project spans 6–9 months and requires 40+ hours weekly with a flexible schedule, including 2nd shift or weekend options.

The role includes warehousing firm hardware, provisioning user accounts, and maintaining configuration records in the service management system. Strong customer service and confidentiality are essential.

Qualifications

• Bachelor's degree preferred or equivalent in a technical field.
• High School degree or GED required.
• Currently enrolled in a technical/computer science program or have relevant support center experience.
• 1+ years of customer service in a technical environment or equivalent training.
• Must reside in the continental U.S. and be legally eligible to work in the U.S.

Responsibilities

• Maintain courteous and professional interactions with firm personnel.
• Provide high-quality service to clients and colleagues.
• Follow written procedures and quality controls for deployments.
• Protect confidential material.
• Direct requests to a manager as needed.
• Deliver excellent customer service by phone, email, chat and video conference.
• Record actions and inquiries for tickets and complaints.
• Keep end users informed of ticket status and set realistic expectations.
• Validate and inventory equipment received/returned to depot (ITAM).
• Prepare and ship provisioning boxes and labels for old equipment.

Skills

Customer service

Technical support

Education

Bachelor's degree preferred

High School degree or GED required

Technician program enrollment or related experience

Tools

ITAM

Job description

Overview

We are looking for a Provisioning Support Analysts for a part-time, temporary, onsite role in Fairview, IL. This will be a 6-9 month project. This opportunity can support a flexible schedule whether that is 2nd shift or weekends and will require 40+ hours per week.

This role is responsible for warehousing equipment and distribution services of firm hardware which includes workstations, laptops, tablets, mobile devices, and peripherals. Responsibilities also include user account provisioning which is the process of granting privileges and permissions to users or groups based on their role. It also involves the creation, modification and deletion of user accounts and permissions. This position also requires maintaining up to date records and status of configurations items within the service management system.

Responsibilities

• Maintain a courteous and professional manner when interacting with firm personnel
• Achieve and maintain high quality in work, client relations and team relations
• Adheres to written procedures, checklists and all quality control associated with project deployments
• Ability to retain and protect confidential material
• Direct requests and unresolved issues to their manager
• Deliver excellent customer service by phone, email, instant messaging, and video conference
• Record details of actions taken inquiries, comments, and complaints
• Responsible for keeping the end user informed of status of their ticket and to set realistic expectations
• Equipment received and shipped from the depot must be validated, inspected, inventoried, and recorded into ITAM (IT Asset Management)
• Provision boxes, packaging material and shipping labels for users to send old/replaced equipment to the depot
• Compliance guidelines before deployment from depot
• Coordinate with user to complete PC migration before deploying laptops to destination
• Prepare and clean systems that need to be retired or returned to leasing vendor

Qualifications

• Bachelor's degree preferred
• High School degree or GED required
• Candidate must be currently enrolled in a technical/computer science related program or must possess relevant support center work experience
• 1+ years of customer service in technical environment or equivalent training
• Qualified applicants must reside in the continental U.S.
• Must be legally authorized to work in the United States now and in the future. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

About TALENT SHIFT, LLC

Talent Shift, LLC is a marketplace that matches professionals with projects at dynamic companies across the globe, including exciting opportunities in advisory, assurance and tax. Our community is cultivated by a team of dedicated professionals working to help clients navigate hybrid workforce strategies and connect contract workers with projects they love. Talent Shift, LLC is a subsidiary of Forvis Mazars, LLP. Forvis Mazars, LLP is an equal opportunity/affirmative action employer. Employment selection and related decisions are made without regard to age, race, color, sex, sexual orientation, national origin, religion, genetic information, disability, protected veteran status, or other protected classifications.

Equal Opportunity Employer Veterans/Disability

Colorado's Equal Pay for Equal Work Act (SB 19-085)
Pursuant to Colorado's Equal Pay for Equal Work Act, the salary range displayed is for the Colorado market. The salary for this role will be based on the experience, education, and skill set of the individual for the position. Total compensation and benefits consist of salary, group health plan benefits, 401(K), profit-sharing contributions, flexible time off, and parental leave. Talent Shift reserves the right to make changes to the salary range based on business needs.

California Pay Transparency
Pursuant to the pay transparency laws of California, the salary range displayed is for the California market. The salary for this role will be based on the experience, education, and skill set of the individual for the position. Total compensation and benefits consist of salary, group health plan benefits, 401(K), profit-sharing contributions, flexible time off, and parental leave. Talent Shift reserves the right to make changes to the salary range based on business needs.

Los Angeles (LA) County and City of LA applicants

Talent Shift will consider for employment all qualified applicants, including those with criminal histories and conviction records, in a manner consistent with the requirements of applicable state and local laws, including but not limited to the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the LA County Fair Chance Ordinance, and the California Fair Chance Act. Please see the City of Los Angeles Fair Chance Ordinance and the Los Angeles County Fair Chance Ordinance notice for more information.

New York Pay Transparency
Pursuant to the pay transparency laws of New York State and other local ordinances within the state including (but not limited to) New York City, the salary range displayed is for the New York markets. The salary for this role will be based on the experience, education, and skill set of the individual for the position. Total compensation and benefits consist of salary, group health plan benefits, 401(K), profit-sharing contributions, flexible time off, and parental leave. Talent Shift reserves the right to make changes to the salary range based on business needs.

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