Provider Success Lead

Jobgether; United States; Remote; USD 120,000 - 130,000; Full time

Benefits offered by this job

Fully Remote Work

Leadership Growth

Strategic Influence

Job summary

Jobgether is seeking a senior implementation leader to drive end-to-end healthcare technology deployments across provider networks. You will design training, develop standardized playbooks, and coordinate cross-functional teams to ensure timely go-lives and measurable adoption.

The role emphasizes stakeholder communication and continuous improvement in a fully remote US-based environment. You will lead efforts to monitor performance, translate provider feedback into product requirements, and

Qualifications

• At least five years of experience in implementation, customer success, training, or a related role within healthcare technology, including leading at least two end‑to‑end implementations.
• Healthcare technology implementation: manage complex implementations from planning through deployment and stabilization.
• Training and change management: design and deliver training for physicians, clinicians, practice managers, or other healthcare staff.
• Project management: coordinate multiple workstreams, manage deadlines, and maintain visibility into progress and risks.
• Cross-functional leadership: collaborate across product, engineering, operations and field teams without direct reporting authority.
• Communication and relationship building: explain technical concepts clearly to executives and frontline users.
• Data-driven decision-making: define adoption metrics and evaluate training effectiveness to improve outcomes.
• Process development: establish repeatable workflows and scalable operating procedures.
• Preferred value-based care experience: familiarity with MSOs, IPAs, ACOs, Medicare Advantage, or risk-bearing groups.
• Preferred healthcare systems knowledge: understanding of EHR workflows, quality tools, HCC coding, or population health platforms.
• Preferred leadership experience: launching a new function or building a team.
• Adaptability and initiative: proactive, independent, and capable of improving processes in a fast-growing setting.
• Location and work arrangement: based in the United States and able to work fully remote with distributed stakeholders.

Responsibilities

• End-to-End Implementation Management: lead implementation from kickoff to go-live and post-launch stabilization.
• Provider Training and Education: design and deliver training for physicians, practice managers, and staff.
• Implementation Playbook Development: build standardized framework, templates, and runbooks.
• Cross-Functional Collaboration: partner with product, engineering, provider relations, care management, data, and operations.
• Adoption and Performance Monitoring: track KPIs on adoption, time to go-live, training completion, and provider satisfaction.
• Provider Feedback and Product Improvement: gather field feedback and translate to product requirements.
• Issue Resolution and Provider Support: establish a provider-facing support model and escalate issues.
• Function Development and Team Leadership: lay foundations for provider success, support hiring and onboarding.
• Stakeholder Communication: report progress, risks, and results to executives and frontline users.
• Continuous Improvement: refine onboarding, training, and adoption strategies as the network grows.

Skills

Project management

Cross-functional collaboration

Training design

Healthcare technology experience

Change management

Communication

Data-driven decisions

Process development

Adaptability

Leadership without authority

Job description

Accountabilities

- End-to-End Implementation Management: Lead the implementation of provider-facing technology solutions from kickoff through go-live and post-launch stabilization, developing project plans, managing timelines, mapping stakeholders, and proactively addressing risks.

- Provider Training and Education: Design and deliver engaging training programs for physicians, practice managers, office administrators, and clinical staff through live sessions, virtual workshops, and self-service learning resources tailored to real-world practice workflows.

- Implementation Playbook Development: Build and maintain a standardized implementation and training framework, including templates, operational runbooks, training materials, adoption metrics, and structured feedback loops.

- Cross-Functional Collaboration: Partner with product, engineering, provider relations, care management, data, and operations teams to resolve implementation blockers, coordinate rollout priorities, and ensure solutions meet provider needs.

- Adoption and Performance Monitoring: Track and report key performance indicators, including technology adoption, time to go-live, training completion, and provider satisfaction, using insights to improve implementation effectiveness.

- Provider Feedback and Product Improvement: Serve as the primary connection between providers and internal product teams, gathering field feedback, identifying recurring challenges, and translating findings into prioritized product requirements that inform the development roadmap.

- Issue Resolution and Provider Support: Act as the escalation point for implementation challenges and establish a reliable provider-facing support model that promotes timely resolution, effective communication, and long‑term user satisfaction.

- Function Development and Team Leadership: Establish the foundations of the provider success function, identify opportunities to improve processes, and support future team expansion through hiring, onboarding, and employee development as the organization grows.

- Stakeholder Communication: Communicate implementation progress, risks, performance results, and improvement opportunities clearly to executives, operational stakeholders, and frontline users.

- Continuous Improvement: Evaluate implementation outcomes and provider feedback to refine onboarding, training, and adoption strategies, ensuring processes remain effective as the provider network expands.

Requirements:

- Professional Experience: At least five years of experience in implementation, customer success, training, or a related role within healthcare technology, including personally leading at least two end‑to‑end implementations involving healthcare providers.

- Healthcare Technology Implementation: Demonstrated ability to manage complex implementations from initial planning through deployment and stabilization, including stakeholder coordination, timeline management, risk mitigation, and issue resolution.

- Training and Change Management: Proven experience designing and delivering training programs for physicians, clinicians, practice managers, or other healthcare staff, with the ability to adapt content to different audiences and clinical workflows.

- Project Management: Strong organizational and project management skills, with the ability to coordinate multiple workstreams, establish priorities, manage deadlines, and maintain clear visibility into project progress and risks.

- Cross-Functional Leadership: Experience working effectively across product, engineering, operations, and field teams without relying on direct reporting authority to influence decisions and achieve shared objectives.

- Communication and Relationship Building: Excellent written and verbal communication skills, with the ability to explain technical concepts clearly, build trust with healthcare providers, and communicate effectively with both executive leadership and frontline users.

- Data-Driven Decision-Making: Ability to define and monitor adoption metrics, evaluate training effectiveness, measure provider satisfaction, and use performance insights to improve implementation outcomes.

- Process Development: Strong problem-solving capabilities and the ability to establish repeatable workflows, develop operational documentation, and build scalable processes for a growing organization.

- Preferred Value-Based Care Experience: Familiarity with value-based care models and organizations such as management services organizations (MSOs), independent practice associations (IPAs), accountable care organizations (ACOs), Medicare Advantage programs, or risk-bearing provider groups.

- Preferred Healthcare Systems Knowledge: Understanding of electronic health record (EHR) workflows, care gap and quality management tools, Hierarchical Condition Category (HCC) coding processes, or population health platforms.

- Preferred Leadership Experience: Previous experience launching a new business function, developing implementation frameworks, or building and managing a team is highly desirable.

- Adaptability and Initiative: A proactive, resourceful approach to problem-solving, with the ability to operate independently, navigate ambiguity, and improve processes in a fast-growing healthcare technology environment.

- Location and Work Arrangement: Must be based in the United States and able to work effectively in a fully remote environment while collaborating with geographically distributed stakeholders.

Benefits:

- Competitive Compensation: Target annual compensation range of $120,000–$130,000, with the final offer determined by geographic location, professional experience, and other relevant job-related factors.

- Fully Remote Work: Work remotely from within the United States, supporting flexibility and collaboration across a distributed team.

- Leadership and Career Growth: Opportunity to establish and shape a new provider success function, with potential to recruit, develop, and lead a growing team.

- Strategic Influence: Direct opportunity to influence product development, implementation strategy, provider experience, and technology adoption.

- Meaningful Healthcare Impact: Contribute to improving patient outcomes, expanding access to quality care, and supporting more efficient healthcare delivery through value-based care initiatives.

- Cross-Functional Exposure: Collaborate with professionals across product, engineering, operations, care management, and provider relations.

- Professional Development: Build expertise in healthcare technology implementation, provider engagement, change management, and population health solutions.

- Inclusive Workplace: Equal employment opportunities based on qualifications, merit, and business needs, with reasonable accommodations available throughout the application process.

- Dynamic Environment: Join a growing organization where initiative, accountability, continuous improvement, and scalable operational practices are valued.