Provider Relations Representative, Experienced

Blue Shield of CA; Long Beach (CA); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Blue Shield of CA is seeking an Experienced Provider Relations Representative to join the Provider Services team and support CalAIM program participation and engagement with IPA/Medical groups, Providers and Hospitals.

The role emphasizes building strong provider relationships to deliver coordinated, high-quality Medi-Cal care and to improve provider experiences and health equity, under a hybrid work model with in-office presence required two days per week.

Qualifications

• Bachelor's degree or High School Diploma/GED and 4 years of additional relevant experience in lieu of a degree.
• 3 years of prior relevant experience
• Strong analytical, critical thinking, and problem-solving skills with the ability to identify issues and develop effective solutions.
• Proficient in Microsoft Office applications, including Excel, Word, Access, and Outlook.
• Working knowledge of medical terminology and healthcare industry concepts.
• Experience working with Medi-Cal, Medicaid, or other government-sponsored healthcare programs preferred.
• Demonstrated ability to work independently, prioritize multiple assignments, and manage responsibilities with minimal supervision.
• Excellent organizational skills with strong attention to detail and accuracy.

Skills

Analytical thinking

Problem solving

Microsoft Office

Healthcare terminology

Independent worker

Experience with healthcare programs

Education

Bachelor's degree or HS Diploma with 4 years of relevant experience

Tools

Microsoft Excel

Microsoft Word

Microsoft Access

Microsoft Outlook

Job description

Your Role

The Provider Services team is responsible for building and maintaining effective provider relationships with IPA/Medical groups, Providers and Hospitals. The Provider Relations Representative, Experienced will report to the Director, Provider Services - Relations. In this role you will play a key part in ensuring the success of the California Advancing and Innovating Medi-Cal (CalAIM) program by supporting provider participation and engagement. This position offers an opportunity to make a meaningful difference in the healthcare system by supporting providers in delivering coordinated, high-quality care to Medi-Cal members. Through your contributions, you will help drive program success, improve provider experiences, and support initiatives that promote health equity and better outcomes across the communities.

Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow - personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Your Knowledge and Experience

• Bachelor's degree or High School Diploma/GED and 4 years of additional relevant experience in lieu of a degree

• 3 years of prior relevant experience
• Strong analytical, critical thinking, and problem-solving skills with the ability to identify issues and develop effective solutions.
• Proficient in Microsoft Office applications, including Excel, Word, Access, and Outlook.
• Working knowledge of medical terminology and healthcare industry concepts.
• Experience working with Medi-Cal, Medicaid, or other government-sponsored healthcare programs preferred.
• Demonstrated ability to work independently, prioritize multiple assignments, and manage responsibilities with minimal supervision.
• Excellent organizational skills with strong attention to detail and accuracy.

Hybrid

This role requires employees to be in-office based on our hybrid workplace model, balancing purposeful in-person collaboration with flexibility. For most teams, this means coming into the office two days each week.

Employees living more than 50 miles from an office location will work with their manager to determine in-office time based on business need.