Provider Relations & Contracting Assistant (Org Wide)

Lakeland Care, Inc.; Fond du Lac (WI); On-site; USD 22,000 - 28,000; Part time

Job summary

Lakeland Care, Inc. in Fond du Lac, WI is seeking a part-time Provider Relations Administrative Assistant to support the development and maintenance of our network of service providers.

This role reports to the Provider Relations Sr Manager and offers meaningful work helping members in your area. Responsibilities include maintaining provider databases, assisting with External Quality Review (EQR) and Certification processes, coordinating the quarterly provider newsletter, updating the provider

Qualifications

• Post high school education in administrative professional, office assistant, business, or administrative field.
• A minimum of one year of administrative or clerical experience preferred.
• Proficient in Microsoft Office (Word, Excel, Outlook) and strong typing, data entry, and general clerical skills.

Responsibilities

• Adhere to the organization’s policy/procedures.
• Maintain and improve provider network information databases and reports; provide input for maintenance and audits.
• Assist with External Quality Review (EQR) and Certification processes; support quality improvement plans.
• Coordinate with internal stakeholders to develop the quarterly provider newsletter for final distribution.
• Update the provider network handbook under supervision of the Provider Relations Manager.
• Maintain the confidentiality of client information and protected health information as required by HIPAA.

Skills

Highly organized

Strong verbal and writtencommunication

Data entry

Analytic skills

Education

Post high school education in administrative field

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Description

Join our award winning culture as we serve members in your area!

This is a part-time position, working 20-22 hours per week.

Under the supervision of the Provider Relations Sr. Manager, this position provides administrative support related to the development and maintenance of Lakeland Care, Inc.’s (LCI’s) network of service providers.

Essential Competencies:

• Adhere to the organization’s policy/procedures.
• Maintain and improve provider network information databases and reports. Provide input for maintenance of the provider databases and complete audits, as necessary.
• Along with other Provider Relations and Contracting staff, assist with and participate in External Quality Review (EQR) and Certification processes; assist with the quality improvement/quality assurance plan as directed.
• Coordinate with internal stakeholders to develop the quarterly provider newsletter for final distribution.
• Under the direction of the Provider Relations Manager and/or the Provider Contracting Manager, update the provider network handbook.
• Maintain the confidentiality of client information and protected health information as required by State and Federal regulations, including the Health Information Portability and Accountability (HIPAA) Act of 1996.

Requirements

• Post high school education in administrative professional, office assistant, business, or administrative field.
• A minimum of one year of administrative or clerical experience preferred.
• Proficient in the use of Microsoft Office, including Word, Excel and Outlook are required; as well as strong typing, data entry, general clerical skills and analytic skills.
• Ability to operate a variety of office equipment.
• Must be highly organized.
• Must have strong verbal and written communication skills.
• Current driver’s license, acceptable driving record and proof of adequate insurance required.

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Lakeland Care offers the Family Care Program to support the elderly and adults with disabilities population. We serve in 22 counties in the Central to NE regions of Wisconsin and have 11 offices throughout our service regions (Crivitz, Fond du Lac, Green Bay, Green Bay East, Manitowoc, Marinette, Oshkosh, Shawano, Rhinelander, Wausau, Wisconsin Rapids).

Mission

Empowering individuals. Strengthening communities. Inspiring futures.

Vision

To create a world we all want to live in.

Core Values

Kindness – We believe kindness is always possible and that no compassionate act is ever wasted.

Inclusion – We believe that open hearts and open minds are the only path to a brighter future.

Trust – We believe that honesty is still in style and that promises still have power.

We are an equal employment opportunity employer functioning under an Aff…