Provider Relations Associate Analyst

The Cigna Group; United States; Remote; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Job summary

The Cigna Group is seeking a Provider Relations Associate Analyst for a temporary contractor assignment staffed through Magnit. This fully remote role welcomes candidates across the United States, with options to work from home in Pacific, Mountain, or Central time zones.

Initial training runs 8:00am–4:30pm CST for 2–3 weeks, followed by post-training hours of 9:30am–6:00pm CST. You will support provider relations, maintain professional relationships, and address education, contract questions,

Qualifications

• Excellent verbal and written communication skills.
• Ability to convey complex or technical information clearly.
• Strong interpersonal and customer service skills.
• Willingness to learn new systems.
• Ability to meet high attendance standards.

Responsibilities

• Contributes to the Dental Provider Relations job family in a support capacity.
• Maintains positive relationships with health care professionals in the network.
• Provides high quality service to health care professionals via phone, mail or e-mail.
• Assists with education, contract questions and non-routine claim issues.
• Coordinates communications on issues such as administrative and dental policy, reimbursement and provider utilization patterns.
• Assists providers in contract compliance and credentialing issues; helps with provider contracts.
• Works under supervision, prioritizes own work, and meets agreed timelines.

Skills

Verbal communication

Written communication

Interpersonal skills

Customer service

Computer proficiency

Ability to meet attendance

Goal oriented

Education

High School Diploma or Equivalent

Job description

This position is a temporary assignment. As a contractor, you’ll be employed by Magnit, not The Cigna Group or any subsidiaries of The Cigna Group.

LOCATION & SCHEDULE

This is a fully remote role open to candidates across the US.

Remote Work from home, Pacific, Mountain, or Central time zone

Hours

Initial Training Hours: 8:00am to 4:30pm CST (first 2-3 Weeks)

Post-Training: Business Hours: 9:30am to 6:00pm CST

ROLE OVERVIEW – 37849365 Provider Relations Associate Analyst

• Contributes to the Dental Provider Relations job family in a support capacity.
• Supports and maintains positive relationships with health care professionals within the network.
• Provides high quality service to health care professionals via phone, mail or e-mail.
• Provide assistance regarding education, contract questions and non-routine claim issues.
• Coordinates communications process on issues such as administrative and dental policy, reimbursement and provider utilization patterns.
• Assists providers in contract compliance and credentialing issues. Assists with preparation or modification of provider contracts. Works under own initiative, prioritizes own work, and meets agreed timelines.
• Work is subject to frequent review by more experienced professionals in Provider Relations.

Required Qualifications

• Excellent verbal and written communication skills; ability to speak clearly and concisely.
• Ability to convey complex or technical information in a manner that others can understand, as well as ability to understand and interpret complex information from others.
• Strong interpersonal skills, establishing rapport and working well with others.
• Strong customer service skills
• Computer proficiency, willing to learn new systems
• Ability to work in a goal orientated environment
• Ability to meet high standards for attendance

Desired Qualifications

• Previous Outbound or Inbound Call Center.
• Prior experience working in a dental or medical healthcare environment required
• Basic healthcare terminology.
• Experience in a virtual working environment

Education

High School Diploma or Equivalent

Hourly Pay Rate Range (dependent on location, experience, expectation)

The pay range that Magnit reasonably expects to pay for this position is: $20.00.00/hour-$23.00/ hour. Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met) We are unable to provide visa sponsorship or STEM OPT training.

The operation of this talent community is a global leader of contingent talent services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.