Provider Relations Account Manager

CareSource; United States; Remote; USD 72,000 - 116,000; Full time

Job summary

CareSource/Commonwealth Care Alliance is seeking a Providers Relations Account Manager to operate in a highly matrixed organization, guiding internal stakeholders and engaging with health partners to build, manage and maintain productive relationships.

The role focuses on improving operational efficiencies, proactive engagement, and reduced burden to retain provider relationships, with travel in territory and strong emphasis on communication, leadership and problem solving.

Qualifications

• Bachelor's degree in Business Administration or related field preferred.
• Equivalent years of relevant work experience may be accepted in lieu of required education.
• Three (3) years of experience in the health plan/managed care industry required.
• Experience in a managed care organization preferred.
• Proficient with Microsoft Office to include Word, Excel and PowerPoint.
• Excellent written and verbal communications skills.

Responsibilities

• Own the relationship with Health Partner/Provider with a proactive focus on overall provider satisfaction and retention.
• Identify, solve, and execute on escalations and opportunities for continuous operational improvement.
• Prepare and lead internal and external meetings with key stakeholders.
• Educate health partners/providers on operational updates and processes.
• Analyze current work processes, identify gaps and implement corrective actions.
• Perform provider outreach, field visits and site evaluations to ensure contract compliance and regulations.

Skills

MS Office

Written & verbal communication

Goal setting

Detail orientation

Interpersonal skills

Active listening

Problem solving

Independent & team work

Negotiation skills

Leadership

Emotional intelligence

Relationship building

Project management

Conflict resolution

Facilitation

Analytical skills

Education

Bachelor's degree in Business Administration or related field

Equivalent years of relevant work experience

3 years of experience in health plan/managed care

Experience in a managed care organization

Tools

Microsoft Office Suite

Job description

Job Summary:

The Provider Relations Account Manager at CareSource/Commonwealth Care Alliance is responsible for working in a highly matrixed organization and influencing internal stakeholder relationships. This role will engage with providers to build, manage and maintain relationships, with a strong focus on operational efficiencies, proactive engagement, and reduced burden which all leads to retention of provider relationships.

Essential Functions:

• Own the relationship with the Health Partner/Provider with a proactive focus on overall provider satisfaction and retention
• Identify, solution, and execute on Health Partner/Provider escalations and systemic opportunities (including complex and/or non-routine) for continuous operational improvement
• Prepare and lead internal and external meetings with key stakeholders
• Assure department deliverables are met with timely follow up
• Educate health partners/providers on, all operational updates
• Analyze current work processes, identify gaps and implement appropriate correction
• Responsible for maintaining strong internal relationships with key business partners
• Perform provider outreach, field visits and site evaluations to ensure compliance with the provider contract, and state and federal requirements
• Utilize and leverage key operational dashboards with providers
• Manage multiple projects, collect and analyze data and disseminate to appropriate departments as necessary
• Ensure appropriate documentation of interactions and projects
• Support Leadership in meeting annual goals
• Performs any other job related duties as requested.

Education and Experience:

• Bachelor's degree in Business Administration, or related field preferred
• Equivalent years of relevant work experience may be accepted in lieu of required education
• Three (3) years of experience in the health plan/managed care industry required
• Experience in a managed care organization preferred

Competencies, Knowledge and Skills:

• Proficient with Microsoft Office to include Word, Excel and PowerPoint
• Excellent written and verbal communications skills
• Ability to develop, prioritize and accomplish goals
• Detail oriented
• Strong interpersonal skills and high level of professionalism
• Effective listening and critical thinking skills
• Effective problem-solving skills with attention to detail
• Ability to work independently and within a team
• Strong negotiation skills
• Excellent leadership skills
• Exceptional emotional intelligence
• Ability to create and maintain excellent working relationships
• Project management
• Conflict resolution
• Facilitation management
• Analytical skills

Licensure and Certification:

• Must have valid driver's license, vehicle and verifiable insurance. Employment in this position is conditional pending successful clearance of a driver's license record check. If the driver's license record results are unacceptable, the offer will be withdrawn or, if employee has started employment in position, employment in this position will be terminated
• To help protect our employees, members, and the communities we serve from acquiring communicable diseases, Influenza vaccination is a requirement of this position. CareSource requires annual proof of Influenza vaccination for designated positions during Influenza season (October 1 - March 31) as a condition of continued employment. Employees hired during Influenza season will have thirty (30) days from their hire date to complete the required vaccination and have record of immunization verified.
• CareSource adheres to all federal, state, and local regulations. CareSource provides reasonable accommodations to qualified individuals with disabilities or medical conditions, sincerely held religious beliefs, or as required by state law to enable the employee to perform the essential functions of the position. Request for accommodations will be completed through an interactive review process.

Working Conditions:

• This is a mobile position, meaning that regular travel to different work locations, including homes, offices or other public settings, is essential.
  Will be exposed to weather conditions typical of the location and may be required to stand and/or sit for long periods of time.
  Must reside in the same territory they are assigned to work in; exceptions may be considered, due to business need
  May be required to travel greater than 50% of time to perform work duties.
  Required to use general office equipment, such as a telephone, photocopier, fax machine, and computer
  Flexible hours, including possible evenings and/or weekends as needed to serve the needs of our members
• Over 50% (Mobile) Routine travel required

Compensation Range:

$72,200.00 - $115,500.00

CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type (hourly/salary):

Salary

Organization Level Competencies

• Fostering a Collaborative Workplace Culture
• Cultivate Partnerships
• Develop Self and Others
• Drive Execution
• Influence Others
• Pursue Personal Excellence
• Understand the Business

This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.

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Brand=Commonwealth Care Alliance