Provider Relations

Medrisk Llc; California (MO); On-site; USD 23,000 - 26,000; Full time

Job summary

Medrisk Llc is seeking a Provider Relations role in CA, US. The position handles provider inquiries via phone, fax, or email using cost-containment software and logs all touches in the tracking system. Strong typing, data entry, andMS Office skills are required.

Responsibilities include answering calls, handling emails, maintaining professional interactions, and meeting productivity standards with reliable attendance. Relevant experience in a call center or customer service is preferred.

Qualifications

• Experience in a Call Center or Customer Service department, 1-3 years

Responsibilities

• Answer phone calls and respond to provider inquiries
• Handle provider email and FAX inquiries as assigned
• Log all provider interaction in tracking software
• Maintain professional contact with providers
• Adhere to Productivity Standards
• Regular, reliable, and punctual attendance
• Other duties as assigned

Skills

Call Center Experience

Typing 40 WPM

10-key data entry

MS Word

MS Excel

Excellent communication

Attention to detail

Customer focus

Verbal communication

Phone skills

Education

High School diploma or equivalent

Associates Degree preferred

Tools

MS Word

MS Excel

10-key keyboard

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Provider Relations

CA, US

Salary Range: $17.00 To $19.00 Hourly

Job Purpose:

Under moderate supervision, this position is responsible for responding to provider or client inquiries via phone, fax or email. Medata’s proprietaryworkers compensation and auto liability claimscost-containment software will be utilized to look up these inquiries and all “touches” will be logged in Customer Service tracking/logging software.

Duties:

• Answer phone calls and respond to provider’s inquiries as appropriate
• Handle provider email and FAX inquiries as assigned and as appropriate
• Log all provider interaction “touches” fully, accurately and professionally
• Handle all contact with all providers in a professional and courteous manner
• Adhere to Productivity Standards as documented
• Regular, reliable, and punctual attendance is required as an essential function of this role
• Other duties as assigned

Requirements/Skills/Qualifications:

• Experience working in a Call Center and/or Customer Service department, 1-3 years
• Ability to work in a high call volume environment while meeting Productivity Standards with high quality
• Answer inquiries by clarifying desired information: researching, locating, and providing appropriate information
• Researching billing history
• Proficiency with touch-typing at a minimum or 40 WPM
• Proficiency with 10-key pad at 9000+ kph or equivalent bill processing rate
• Proficiency with MS Word and Excel
• Excellent written and verbal communication skills
• High School diploma or equivalent
• Strong attention to detail
• Customer Focus
• Customer Service
• Data Entry Skills
• Phone Skills
• Verbal Communication

Preferences:

• Associates Degree preferred
• Building Relationships
• People Skills
• Interpersonal Savvy
• Problem Solving
• Multi-tasking
• Knowledge of MS Outlook
• Knowledge of medical terminology
• Knowledge of workers compensation terminology