Provider Performance Improvement Specialist

McKinsey & Company; San Francisco (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Comprehensive benefits package

Professional development opportunities

Job summary

McKinsey & Company in San Francisco is seeking an experienced professional with a nursing background to transform workforce performance in healthcare. The role involves designing systems to optimize staffing and improve patient care quality.

The ideal candidate will have a degree and nursing license, coupled with extensive experience in workforce management and data analysis. You will work directly with hospital leadership to implement staffing efficiencies and enhance clinical operations.

Competitive salary and comprehensive benefits are offered, reflecting your skills and location.

Qualifications

• 5+ years of experience in a hospital/clinical setting.
• Experience with healthcare provider strategy and operations.
• Interest in workforce-composition optimization and labor assessment.

Responsibilities

• Design and implement a Next Generation Workforce model.
• Engage with clinical and administrative leadership.
• Guide stakeholders through labor-diagnostic findings.

Skills

Workforce management expertise

Quantitative data analysis

Clinical experience

Staffing efficiency

Change management

Education

University degree

Active Nursing license (RN, NP, or equivalent)

Job description

Driving lasting impact and building long-term capabilities with our clients is not easy work. You are the kind of person who thrives in a high performance/high reward culture - doing hard things, picking yourself up when you stumble, and having the resilience to try another way forward. In return for your drive, determination, and curiosity, we'll provide the resources, mentorship, and opportunities you need to become a stronger leader faster than you ever thought possible. Your colleagues—at all levels—will invest deeply in your development, just as much as they invest in delivering exceptional results for clients. Every day, you'll receive apprenticeship, coaching, and exposure that will accelerate your growth in ways you won't find anywhere else.

When you join us, you will have:

• Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey.
• A voice that matters: From day one, we value your ideas and contributions. You'll make a tangible impact by offering innovative ideas and practical solutions, all while upholding our unwavering commitment to ethics and integrity. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.
• Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm's diversity fuels creativity and helps us come up with the best solutions for our clients. Plus, you'll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.
• World-class benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family.

You will help systems design and implement a Next Generation Workforce model to address these systems through our deep global expertise and innovative capabilities. Your team will serve market-leading institutions and hospitals embarking on large-scale transformations to stabilize their workforce and optimize their most important asset: their people.

You will help healthcare providers transform labor performance and workforce composition through a unique combination of clinical expertise, technological enablement & capability building, and proprietary advanced analytics.

You will be actively engaged with clinical and administrative leadership to implement staffing efficiencies and organizational enhancements that boost cost-effectiveness while improving the quality of patient care.

As a nursing professional with workforce management expertise, you will bridge the gap between operational data and bedside reality, focusing on topics such as staffing ratios, nurse retention, and empowering clinicians to practice at the top of their license.

You will take ownership of client relationships, guiding stakeholders through labor-diagnostic findings and long-term implementation projects. For example, you may lead a program to reduce nurse turnover by identifying root causes and deploying capability-building initiatives to stabilize the workforce.

You will be based in one of our North American offices as part of Provider Performance Improvement (PPI), a group within our SHaPE (Social, Healthcare and Public Sector Entities) practice. PPI helps hospitals sustain improvements in quality of care through optimized operating models.

Qualifications

• University degree with an excellent academic record required; active Nursing license (RN, NP, or equivalent) and experience with healthcare provider strategy and operations are highly preferred
• 5+ years of experience in a hospital/clinical setting, specifically within workforce management, staffing office operations, or clinical labor consulting
• Deep interest or experience in workforce-composition optimization and labor assessment. Familiar with strategies for reducing clinician burnout, improving retention, and modernizing care models
• Demonstrated experience in quantitative data analysis and using metrics to enhance staffing efficiency and clinical workflows
• High level of entrepreneurship and professional presence to succeed in team-based settings and lead change management efforts on the ground with senior hospital leadership
• Sound ability to process complex clinical and financial information and present it clearly to multiple stakeholders across a hospital organization
• Comfortable traveling to client sites, typically 70-80% of the time