Provider Operations Coordinator

ZRG Career Opportunities; Medford (OR); On-site; USD 50,000 - 70,000; Full time

Job summary

A fast-growing healthcare organization in Medford, Oregon, is seeking a Provider Operations Coordinator to manage operational support initiatives and oversee special projects. The role involves engaging with patients and providers, ensuring quality gap closures, and supporting healthcare delivery across clinics. Ideal candidates will possess strong communication and organizational skills, with a background in healthcare preferred. Join a dedicated team focused on improving community health.

Qualifications

• 2+ years experience in healthcare-related fields required.
• High school diploma or GED required.

Responsibilities

• Build and maintain relationships with affiliate groups.
• Assist with patient outreach and scheduling.
• Conduct data entry and maintain documentation.

Skills

Communication

Organizational Skills

Analytical Skills

Problem Solving

Education

High school diploma/GED

Associate degree in related field

Tools

Microsoft Word

Microsoft Excel

Electronic Health Records

Job description

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· On-site - Salem, Medford, and Portland, OR

At P3 Health Partners, our promise is to guide our communities to better health, unburden clinicians, align incentives, and engage patients.

We are looking for a Provider Operations Coordinator. If you are passionate about your work, eager to have fun, and motivated to be part of a fast-growing organization in Medford, Oregon, then you should consider joining our team.

*Must be able to travel throughout Jackson County.

The Provider Operations Coordinator (POC) role combines responsibilities of managing operational support initiatives while overseeing special projects, with a focus on supporting HEDIS quality gap closures, Risk Adjustment activities, and provider engagement. This multifaceted position requires daily problem-solving, meticulous tracking, and coordination across departments to meet varying and changing requirements. The POC will oversee assigned affiliate groups, providing operational support to clinics to achieve their goals, which may include engaging with internal and external stakeholders with in-person and telephonic outreach to patients for education and engagement on preventative screenings, medication adherence, and follow-up with primary care providers. This position, depending on experience and education, may directly interact with patients to complete tasks for quality gap closure.

Roles and Responsibilities

1. Build and maintain effective relationships with assigned Affiliate groups to achieve goals and key initiatives. Serve as a liaison between the Affiliate groups and P3 local, regional, and national departments to provide a seamless point of contact.
2. Advise and support affiliate practices as needed with quality (HEDIS/HOS) gaps and conditional documentation by outreach, chart data mining / audits, claims surveillance, quality events (i.e., diabetic eye screening), educating practice employees, etc. Responsible for reviewing data collected to confirm gaps in care are captured.
3. Work with the affiliate practices on prioritizing patient outreach and assist with outreach and scheduling for new and established patients, ensuring appointment times meet patient needs and availability.
4. Partner with assigned groups and other P3 departments to manage high/rising risk patients by actively ensuring coordination of care across all healthcare services provided to the patient (hospital discharge, hospice, MRA, Care Management, Referrals, Quality, etc.)
5. Assist in CSR/IDT/JOC meeting preparation and participate in meetings as requested.
6. Conduct data entry and maintain appropriate documentation and tracking for quality initiatives.
7. Educate patients and affiliates on preventative screenings being scheduled or performed and the reasons for them.
8. Depending on education and experience, conduct in-home HEDIS gap closure activities for select measures such as blood pressures, diabetic eye exams, point-of-care hemoglobin A1c testing, and distribution of colorectal screening kits.

Knowledge, Skills, and Abilities

• Excellent interpersonal, rapport/trust building, and communication skills with patients, providers, and stakeholders.
• Excellent organizational and time management skills.
• Strong analytical, critical thinking, and problem-solving skills.
• Ability to present information and obtain buy-in on recommendations.
• Knowledge of vital signs and other clinical skills related to direct patient care for quality gap closure.

Education and Experience

• High school diploma/GED required; associate degree in a related field or equivalent experience preferred.
• 2+ years’ experience in healthcare-related fields required; clinical healthcare, managed care, or Healthplan experience strongly preferred.
• Experience with Microsoft Word, Excel, PowerPoint, Outlook, and general office equipment such as copiers and fax machines required.
• Experience in Electronic Health Records required.
• Medical Assistant Certification or experience as a Pharmacy Tech, Radiology Tech, Lab Tech, or similar strongly preferred.
• Experience with data mining preferred.
• Medical terminology knowledge required; CPT II codes experience preferred.

Seniority level

• Associate

Employment type

• Full-time

Job function

• General Business

Industries

• Hospitals and Health Care

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