Provider Network Evaluator I-Targeted Monitoring (Full-time Remote, North Carolina Based)

Alliance Health; Morrisville (NC); Remote; USD 41,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

Long Term Disability

Flexible work schedules (hybrid/remote

Retirement savings plan

Paid time off

Dress code flexibility

Job summary

Alliance Health seeks a PNE Targeted Reviewer I to conduct focused reviews of health and safety, quality of care, and provider performance within the Alliance network. The role includes reviewing claims data, clinical documentation, provider contracts, and policies, plus conducting staff and stakeholder interviews to identify irregularities and non-compliance.

The position is remote with travel on an as-needed basis for on-site reviews, monitoring, and training.

Qualifications

• Bachelor’s degree in human services or social sciences from an accredited College/University and five (5) years of post-degree experience in healthcare compliance, provider monitoring, policy development, auditing, investigations, accreditation or any equivalent combination of related training and experience.
• NCIT is preferred, but not required. NCIT must be completed within 6 months of hire.

Responsibilities

• Conduct targeted and focused monitoring on quality of care, health and safety, and compliance with Medicaid contracts and state funding.
• Develop monitoring plans and create review tools tailored to each review scope.
• Collect and store evidence including records and policies from providers as needed.
• Conduct interviews with internal staff, provider staff, and recipients of services.
• Identify out-of-compliance findings, health and safety issues, and overpayments and substantiate findings.

Skills

Microsoft Office

Analytical thinking

Verbal and written communication

Investigating

Education

Bachelor's degree in Human Services

Job description

The PNE Targeted Reviewer I is responsible for conducting focused and targeted reviews that may include health and safety reviews, quality of care issues, intensive incident report reviews, the appropriateness of clinical services delivered by providers in the Alliance network. The PNE Targeted Reviewer I is required to review claims data, clinical documentation, provider contracts, policies, and procedures, conduct provider staff and stakeholder interviews, review reference and regulatory materials, to identify out of compliance findings, overpayments, quality of care and health and safety issues, clinical concerns, and other irregularities. Due to the varying nature of Targeted Reviews, the PNE I Targeted Reviewer is responsible for the development of review tools specific to the scope of the review.

The PNE I-Targeted is a remote position; however, travel is required on a as needed basis to conduct on-site reviews, monitoring, and training.

Responsibilities and Duties

Targeted/Focused Reviews

• Conduct targeted and focused monitoring to include reviewing allegation(s) related to quality of care, health and safety, incident reports, compliance with service delivery, adherence to Medicaid contract and State funding, provider operation expectations and other concerns that are outside the scope of post-payment reviews and special investigations unit activities
• Develop targeted and focused monitoring plans based upon referrals, a review of internal documents and supporting materials, the allegations, and any additional identified concerns
• Create and develop review tools specific to the targeted and focused monitoring being undertaken so as to effectively and accurately assess the allegations and concerns identified in referrals
• Request and/or accurately collect, document, inventory, and store evidence. This includes clinical and medical records, personnel records, policies/procedures, quality management plans, and other needed documents from providers based on the nature of the allegations and type of review
• Conduct interviews with internal employees, provider employees, former employees, recipients of services, and other individuals
• Identify out of compliance findings, health and safety issues, overpayments, and other irregularities. Determine if allegations were substantiated and be able to support findings
• Record and track all monitoring and audit activities, allegations related to quality of care, and health and safety from referral to final disposition
• Document allegations, internal and external communications, investigative activities, material and document reviews, and findings in a detailed audit/investigation report
• Function as review lead and/or work in collaboration with the PNE Targeted Team to support targeted, focused, health and safety and quality of care monitoring activities

Regulatory Review/ Research

• Diligently research clinical coverage policies, administrative code, bulletins, scopes of work, service manuals, provider operations manual, federal/state laws to assess for quality of care, health, safety issues and non-compliance with standards and contractual obligations
• Review and research scopes of work, in lieu service definitions and service lines to assess implementation and adherence

Case consultation/presentations

• Present focused and targeted review findings and make disposition recommendations using independent judgment to the Senior Director of Provider Network Evaluation, PNE Targeted Team Supervisor, Alliance Compliance Committee and when necessary, to Alliance general counsel
• Present case status updates in individual supervision sessions, unit team meetings, Corporate Compliance, meetings when designated by the team supervisor, and presentations to other Alliance stakeholders as requested or required. These can be both oral presentations and/or in written reports
• Conduct and participate in Targeted and Focused monitoring planning meetings with the PNE Targeted Team
• Interpret and convey highly technical information to others

Data Analytics and Synthesis

• Review data from a variety of sources, including but not limited to claims, authorizations, credentialing/enrollment, Jiva, grievances, prior audits/investigations, incident reports, and policies/procedures, to inform decision making, next steps and monitoring recommendations
• Utilize various MicroStrategy reports during the pre-investigation and the investigation process
• Review claims data and authorizations to determine if there are irregularities or areas of concerns to be further pursued
• Identify areas of concerns and draw conclusions based on materials reviewed
• Identify other data sources to review during investigations based on the allegation(s)

Provider Action and Follow-Up

• Document Improper Payment Charts, Statements of Deficiency, provide feedback and technical assistance to providers as needed/requested
• Follow up on provider corrective action(s) through the POC implementation and probation process, as applicable
• Provide technical assistance (TA) when necessary to assist the provider in addressing quality of care, health, safety, and out of compliance issues
• Prepare for and participate in provider appeal process/reconsideration, and/or court hearings to explain and defend audit/investigation findings

Miscellaneous

• Recommend revisions to Alliance Health procedures and policies
• Provide technical assistance (TA) when appropriate and necessary to assist the provider in addressing quality of care, health, safety, and out of compliance issues
• Consult with the Corporate Compliance Unit when potential internal compliance issues are identified
• Recognize when fraud, waste and abuse are present and a referral to the Special Investigations unit is necessary
• Perform other job-related duties as assigned by the Supervisor

Minimum Requirements

Required:

Bachelor’s degree in human services or social sciences from an accredited College/University and five (5) years of post-degree of experience in healthcare compliance, provider monitoring, policy development, auditing, investigations, accreditation or any equivalent combination of related training and experience.

The National Certified Investigator and Inspector Training (NCIT) is preferred, but not required. NCIT must be successfully completed within 6-months of hire.

Preferred:

- Health care industry and/or Medicare/Medicaid/Behavioral Health knowledge preferred.

- Knowledge and proficiency in claims adjudication standards & procedures preferred.

Knowledge, Skills, and Abilities

• Knowledge of the state and federal Medicaid laws, state and federal laws, regulations, policies, rules, guidelines, service limitations, and various Medicaid programs.
• Knowledge and proficiency in claims adjudication standards & procedures.
• Knowledge of the Alliance Health service benefit plans and network providers.
• A general understanding of all major MCO functions as it relates to prior authorization, utilization reviews, grievance management, provider credentialing and monitoring.
• Skill in using Microsoft Office products (such as Word, Excel, Outlook, etc.).
• Strong verbal and written communication skills. Ability to write clear, accurate and concise rationale in support of findings.
• Analytical skills and ability to make deductions; logical and sequential thinker.
• Ability to identify resources, gather evidence, analyze raw data, and generate reports.
• Ability to interpret contractual agreements, business-oriented statistics, medical/administrative services and records.
• High degree of integrity, discretion, and confidentiality required handling information that is considered personal and confidential.
• Ability to manage time, prioritize work, and use problem-solving approaches.
• Knowledge of investigative methods and procedures.

Salary Range

$29.54 - $37.66/Hourly

Exact compensation will be determined based on the candidate's education, experience, external market data and consideration of internal equity.

An excellent fringe benefit package accompanies the salary, which includes:

• Medical, Dental, Vision, Life, Long Term Disability
• Generous retirement savings plan
• Flexible work schedules including hybrid/remote options
• Paid time off including vacation, sick leave, holiday, management leave
• Dress flexibility

Education

• Bachelors or better in Human Services

Skills

• Communication
• Conflict Resolution
• Diplomacy
• Investigating
• Microsoft Office

Equal Opportunity Employer
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