Provider Experience Specialist (Portland)

Remote Jobs; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A digital health company is seeking a customer service professional to deliver exceptional experiences to healthcare provider partners. This role involves communicating via calls, emails, and chat, and requires excellent communication skills and a customer service background. The position offers a flexible remote work environment with competitive compensation. Ideal candidates will have problem-solving abilities and a dedication to best-in-class service.

Benefits

Flexible work environment

Competitive paid time off (PTO)

Comprehensive health benefits

401(k) with employer match

Qualifications

• Excellent verbal and written communication skills are essential.
• Experience in customer service, preferably in healthcare or technology.
• Strong problem-solving abilities needed in fast-paced environments.
• Exceptional organizational skills and attention to detail required.
• Dedication to delivering best-in-class customer service.

Responsibilities

• Deliver exceptional customer service to healthcare provider partners.
• Proactively upsell features to enhance customer satisfaction.
• Act as the voice of the employer to create positive impressions.
• Develop a thorough understanding of the employer's platform.
• Maintain accurate records of all interactions.

Skills

Excellent verbal and written communication skills

Customer service experience

Strong problem-solving abilities

Exception organizational skills

Job description

Employer Industry: Digital Health Marketplace

Why consider this job opportunity:

• Salary up to $26.92 per hour
• Flexible work environment with remote opportunities
• Competitive paid time off (PTO)
• Comprehensive health benefit options, including 100% paid employee coverage for medical, dental, and vision
• 401(k) with employer-funded match and corporate wellness programs
• Supportive company culture with Employee Resource Groups and community-building activities

What to Expect (Job Responsibilities):

• Deliver exceptional customer service experiences to healthcare provider partners via calls, emails, and chat
• Proactively upsell features and streamline interactions to enhance customer satisfaction
• Act as the voice of the employer, treating each interaction as a chance to create positive impressions and resolve issues
• Develop a thorough understanding of the employer's platform and services to inspire engagement
• Maintain accurate records of all interactions to uphold the commitment to making healthcare easy

What is Required (Qualifications):

• Excellent verbal and written communication skills
• Customer service experience, preferably in a healthcare or technology-related field
• Strong problem-solving abilities and adaptability in fast-paced environments
• Exceptional organizational skills and attention to detail
• Dedication to delivering best-in-class customer service

How to Stand Out (Preferred Qualifications):

• Experience in a healthcare or technology-related customer service role
• Familiarity with digital health platforms and their functionalities
• Ability to work collaboratively in a team-oriented environment
• Enthusiasm for learning new techniques and systems
• Positive, empathetic attitude towards customers and colleagues

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."