Provider Engagement Specialist, Principal Partnerships

UnitedHealth Group; Chicago (IL); Remote; USD 92,000 - 164,000; Full time

Benefits offered by this job

Comprehensive benefits package

Equity stock purchase

401k contribution

Incentive programs

Job summary

UnitedHealth Group's Optum Care Transitions team is seeking a Provider Engagement Specialist, Principal Partnerships to lead cross-market provider engagement strategies and translate strategies into coordinated execution plans across markets.

This role offers remote work from anywhere in the U.S. with a salary range of $91,700 - $163,700 annually and a comprehensive benefits package. You will collaborate with multiple teams to drive performance and improve provider relationships.

Qualifications

• Bachelor's degree or equivalent work experience.
• Experience in provider relations, provider engagement or network management.
• Experience coordinating cross-functional initiatives and driving completion of complex deliverables.
• Experience analyzing data and monitoring performance metrics to support business objectives.
• Proficiency with Microsoft Office products (Excel, PowerPoint, Word).
• Strong communication with stakeholders at all organizational levels.

Responsibilities

• Lead the development and execution of cross-market provider engagement strategies.
• Translate account strategies into coordinated market-level execution plans.
• Maintain accountability for integrated execution plans supporting partnership commitments.
• Coordinate activities across multiple teams to drive consistent execution of strategic initiatives.
• Standardize communication, workflows, governance, and reporting across markets.
• Plan, prepare, execute, track actions, and follow through of BRMs, MEMs, PIMs and remediation efforts.
• Monitor progress, documentation quality, and adherence to operating standards.
• Identify execution gaps and facilitate resolution through leadership channels.
• Drive best practices and operational consistency across markets.
• Partner with senior leaders to translate priorities into measurable actions and outcomes.

Skills

Provider engagement

Cross-functional coordination

Project management

Data analysis

Stakeholder communication

Driver's license

Education

Bachelor's degree or equivalent work experience

Tools

Microsoft Office (Excel, PowerPoint, Word)

Job description

Optum Home & Community Care, part of the Optum family of businesses, is creating something new in healthcare. By bringing together industry-leading solutions, advanced technology and compassionate teams, we are building a more connected experience that helps address an individual's physical, mental and social needs. As a team member of our Optum Care Transitions team, you'll help patients navigate the healthcare system, access the support and services they need, and receive the right care at the right time. This meaningful work is helping improve health outcomes, expand access to care and create a more seamless health journey for the people we serve. Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together.

At Optum, part of UnitedHealth Group, we're simplifying the health care experience, creating healthier communities, and removing barriers to quality care. As a Provider Engagement Specialist, Principal Partnerships, you will play a critical role in supporting strategic provider partnerships by driving consistent execution across multiple markets. You'll collaborate with cross-functional teams to translate partnership strategies into actionable plans, ensuring alignment, accountability, and operational excellence that supports performance goals and strengthens provider relationships.

This role serves as a key coordinator and integrator across market teams, helping deliver on partnership objectives through standardized processes, effective communication, and consistent execution.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. *

Primary Responsibilities:

• Lead the development and execution of cross-market provider engagement strategies that support Principal Partnership priorities, business objectives, and JOC commitments
• Translate account strategies and partnership priorities into coordinated market-level execution plans, ensuring alignment across participating markets
• Maintain accountability for integrated execution plans supporting partnership commitments, network requirements, performance goals, remediation activities, and operational priorities
• Coordinate and align activities across Managers, Provider Performance (MPP), Provider Engagement Representatives (PER), Market Operation Managers (MOM), Clinical Performance Managers, and other stakeholders to drive consistent execution of strategic initiatives
• Standardize and communicate execution expectations, workflows, governance processes, documentation requirements, reporting standards, tools, and communication practices across Principal Partnership markets
• Coordinate the planning, preparation, execution, action-item tracking, and follow-through of Business Review Meetings (BRMs), Medical Expense Meetings (MEMs), Performance Improvement Meetings (PIMs), remediation efforts, facility action plans, and provider engagement initiatives
• Monitor execution progress, performance outcomes, documentation quality, timeliness, and adherence to Principal Partnership operating standards
• Identify execution gaps, inconsistent market practices, missed commitments, risks, and barriers to success; facilitate resolution and elevate unresolved issues through appropriate leadership channels
• Drive adoption of best practices, operational consistency, and continuous improvement across markets supporting Principal Partnership accounts
• Partner closely with the Market Operations Director, Principal Partnerships, Network Director, Principal Partnerships, and other functional leaders to ensure network, reimbursement, contracting, participation, clinical, and operational priorities are translated into measurable actions and outcomes
• Develop executive-level reports, presentations, governance materials, and performance updates to support partnership leadership, decision-making, and accountability
• Serve as a trusted resource and liaison for Principal Partnership governance, execution excellence, stakeholder alignment, and operational effectiveness

Required Qualifications:

• Bachelor's degree or equivalent work experience
• Experience in provider relations, provider engagement, network management, healthcare operations, account management, or a related healthcare field
• Experience managing multiple projects and priorities across geographically dispersed teams
• Experience coordinating cross-functional initiatives and driving completion of complex deliverables
• Experience analyzing data, monitoring performance metrics, and developing action plans to support business objectives
• Proficiency with Microsoft Office products, including Excel, PowerPoint, and Word
• Demonstrated ability to communicate effectively with stakeholders at all organizational levels
• Driver's License and access to reliable transportation

Preferred Qualifications:

• Experience supporting provider networks, value-based care initiatives, healthcare partnerships, or provider engagement programs
• Experience leading or supporting BRMs, MEMs, PIMs, remediation activities, and provider performance improvement initiatives
• Experience partnering with MPPs, PERs, MOMs, Clinical Performance leaders, Network teams, and other cross-functional stakeholders
• Knowledge of Principal Partnership operating models, provider engagement strategies, healthcare operations, reimbursement, contracting, and network management
• Demonstrated ability to drive execution, accountability, and operational consistency across multiple markets within a matrixed organization
• Demonstrated solid facilitation, presentation, relationship management, and stakeholder influence skills

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 - $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.