Provider Contract Specialist - Hybrid

EmblemHealth; New York (NY); On-site; USD 56,000 - 99,000; Full time

Job summary

EmblemHealth, Inc. is seeking a Provider Relations professional in New York to manage day-to-day contract activities, provider communications, and coordination across departments.

This role supports contract optimization, implementation of new programs, and issue resolution with hospitals, providers, and staff. The position requires 3–5+ years in provider relations, strong communication and MS Office proficiency, and a commitment to quality care and payer relations.

Qualifications

• 3-5+ years of direct provider relations experience (Required)
• Knowledge of provider and payor roles, responsibilities and challenges (Required)
• Understanding of health care financing, access issues, delivery systems, quality controls, and legislation (Required)
• Strong customer service skills and the ability to maintain an excellent rapport with providers and their staff (Required)
• Ability to work with various Plan departments is instrumental in effectiveness (Required)
• Excellent communication skills, written and verbal, to ensure requests are articulated (Required)
• Time management and flexibility to work on multiple projects, crisis readiness (Required)
• Interpersonal skills to maintain working relationships and resolve issues (Required)
• Proficiency in MS Office - Word, Excel, PowerPoint, Outlook, Teams, SharePoint, etc. (Required)

Responsibilities

• Assist providers in all matters related to contract disputes and ensure accurate contract and rate load implementations.
• Communicate with providers and respond to inquiries timely, accurately and professionally.
• Support timely completion/coordination of claim inquiries and complaints for Hospital, Ancillary, and/or Professional network.
• Assist providers when issues require coordination with multiple Plan departments.
• Provide timely, useful responses to provider requests for materials, fees, and Plan information.
• Ensure and coordinate notification and education of Plan departments on contract terms and conditions.
• Coordinate delegated credentialing functions and activities.
• Ensure accuracy of provider demographic data in the Plan's database.
• Recruit providers to fulfill Network deficiencies if needed.
• Perform outreach projects and document activities in compliance with standards.

Skills

Provider relations

Customer service

Communication

Time management

Interpersonal skills

MS Office

Education

Bachelor's degree in health care related field

Public Administration

Management

Tools

MS Office Suite

Job description

EmblemHealth is one of the nation's largest not for profit health insurers, serving members across New York's diverse communities with a full range of commercial and government-sponsored health plans for employers, individuals, and families. With a commitment to value-based care, EmblemHealth partners with top hospitals and doctors, including its own AdvantageCare Physicians, to deliver quality, affordable, convenient care. At over a dozen EmblemHealth Neighborhood Care locations, members and non-members alike have access to community-based health and wellness guidance and resources. For more information, visit emblemhealth.com .

Need Assistance Applying? EmblemHealth provides reasonable accommodations to individuals with disabilities throughout the application and hiring process. If you need an accommodation, please contact [e-mail] so we can support your request in accordance with applicable law.

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Act as a liaison and operate as a vital link between specific Facility, Ancillary, Delegated and/or Professional providers and EmblemHealth. Responsible for day-to-day operations for all activities related to contracts with minimal supervision and direction, contract optimization, implementation of new programs and to assist with provider issues, education materials, as well as communication of Plan policies and procedures. Contact for all escalated issues from the Provider and internal EmblemHealth departments, including grievances, disputes, and provider/member billing complaints. Note: the term "Provider" can include managing entity for health systems, facilities such as a specialty office, large faculty and group practices, delegated relationships, ancillary or ambulatory centers and the like.

• Assist providers in all matters related to contract disputes and ensure accurate contract and rate load implementations are done in a timely manner.
• Communicate with providers and respond to provider inquiries in a timely, accurate, and professional manner with minimal direction from leadership.
• Support the timely completion/coordination of claim inquiries and complaints for the Hospital, Ancillary, and/or Professional network; coordinate Joint Operating Committees (JOCs), claim review and resolution and support of audits when needed.
• Assist participating providers when issues require coordination of various Plan departments (Claims, Care Management, EDI, Grievance and Appeal, Customer Service, Enrollment, Special Investigations, Credentialing, etc.).
• Provide timely, useful, and accurate responses to provider requests (provider requests for Plan materials; provider questions regarding fees, the Plan's website and IVR; information in the Plan's Provider Manual, and escalated claim inquiries.
• Ensure and coordinate notification and education of various departments within the EH on contract terms and related issues and conditions.
• Coordinate delegated credentialing functions and activities.
• Ensure the accuracy of provider demographic data in the Plan's database: review provider data for assigned Providers; handle provider requests for demographic changes; research provider address discrepancies identified by provider returned mail and potential provider demographic errors identified by other Plan departments or initiatives.
• May recruit available providers to fulfill Network deficiencies.
• Perform outreach projects which may include requests by the Plan's State Sponsored Programs Department for DOH, IPRO and DOI notices, HEDIS medical record retrieval and other projects as needed.
• Document all outreach activities in compliance with department standards.
• Perform additional duties as directed, assigned, or required.

Qualifications

Bachelor's degree in health care related field, Public Administration, Management, or equivalent.

• 3-5+ years of direct provider relations experience (Required)
• Knowledge of provider and payor roles, responsibilities and challenges (Required)
• An understanding of health care financing, access issues, delivery systems, quality controls, and legislation (Required)
• Strong customer service skills and the ability to maintain an excellent rapport with providers and their staff (Required)
• Ability to work well with various Plan departments is instrumental in the effectiveness of the position (Required)
• Excellent communication skills, written and verbal, to ensure that the appropriate requests are articulated and that problems are accurately represented for resolution (Required)
• Time management skills and flexibility to work on multiple projects/assignments simultaneously, with ability to change focus in a crisis situation. Willingness to assume diverse duties and challenges (Required)
• Interpersonal skills to effectively maintain working relationships to get issues resolved or to obtain information through people, and to represent the Plan and the Department in a favorable light (Required)
• Ability to work independently assignments and maximize opportunities to support (Required)

Analytical and problem-solving skills to identify needs in provider relationships, make recommendations as projects d

evelop and follow through to resolution using available resources to achieve a solution (Required)

• Proficiency in MS Office - Word, Excel, PowerPoint, Outlook, Teams, SharePoint, etc. (Required)

Additional Information

• Requisition ID: 1000003435
• Hiring Range: $56,160-$99,360

Security Disclosure

If you receive a job offer from EmblemHealth, the email will be from "HRTalentAcquisition" with the subject: "Offer of Employment for (job title) - Please respond online." We will never ask you to join a Google Hangout, buy your own equipment, or pay to apply. We also do not use third-party email services like Yahoo or Gmail.

Pay Disclosure

At EmblemHealth, we prioritize transparency in our compensation practices. We provide a good faith estimate of the salary range for potential hires, which is based on key factors such as role responsibilities, candidate experience, education and training, internal equity, and market conditions. Please be aware that this estimate doesn't account for geographic differences related to your work location. Typically, new hires may not start at the top of this range, as compensation is tailored to each individual's circumstances. For union positions, salaries will be determined according to the collective bargaining agreement. Join us at EmblemHealth, where your contributions are valued and supported by fair compensation.

EEOC Statement

We value the diverse backgrounds, perspectives, and experiences of our workforce. As an equal opportunity employer, we consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, age, creed, citizenship status, gender identity, pregnancy, marital status, national origin, disability, veteran status, or any other protected characteristic protected by law.

Sponsorship Statement

At EmblemHealth, we are committed to building a diverse and talented workforce. However, we are unable to consider applicants who require, or are likely to require, either before or after hire, visa sponsorship for work authorization in the United States, including but not limited to H-1B, F-1 (STEM OPT), TN, or any other non-immigrant status. Some extremely rare exceptions may apply based on critical business needs.