Provider Call Long-Term Forecasting - Evernorth - Remote

Evernorth Health Services; United States; On-site; USD 78,000 - 130,000; Full time

Benefits offered by this job

Annual bonus plan

401(k) and life insurance

Tuition reimbursement

Paid time off

Job summary

The Cigna Group (Evernorth Health Services) is seeking a Resource Planning Advisor to turn demand, staffing, and financial data into long-range forecasts and practical plans. You will partner with Finance, Operations, and Workforce Management to identify risks and drive decisions that benefit customers and teams.

Responsibilities include designing forecasts, building models, analyzing trends, and steering capacity planning discussions.

Qualifications

• 5+ years of experience in advanced data analysis and forecasting.
• Experience with capacity planning and business operations analysis.
• Experience with financial analytics and workforce planning tools.
• Advanced Excel skills including lookups, pivot tables, and macros.
• Strong analytical, problem-solving and storytelling abilities.
• Excellent written and verbal communication for senior audiences.
• Experience leading cross-functional planning in a matrix organization.
• Ability to manage multiple priorities and meet deadlines.

Responsibilities

• Design long-range demand forecasts and supply plans.
• Build forecasting models and explain findings to leaders.
• Analyze volume, productivity, staffing, and costs to identify trends.
• Lead capacity planning discussions including hiring plans.
• Collaborate with Finance, Operations, and Workforce Management.
• Advise on budget and capacity risks and coordinate actions.
• Use predictive analysis to influence decisions.
• Lead cross-functional planning initiatives to improve processes.
• Share external best practices in forecasting and workforce strategy.

Skills

Forecasting

Capacity planning

Data analysis

Excel

Stakeholder communication

Presentation skills

Education

Bachelor’s degree

MBA (preferred)

Tools

SQL

Hyperion

Python

Alteryx

R

Job description

Candidates who reside within 50 miles of the following locations may be asked to work in person: Bloomfield, CT, Chattanooga, TN, Denver, CO, St Louis, MO, and Scottsdale, AZ.

Help shape smarter workforce decisions that improve service, cost, and operational performance. As a Resource Planning Advisor, you will turn complex demand, staffing, and financial data into clear long-range forecasts and practical plans. You will partner across Finance, Operations, and Workforce Management to identify risks early, guide strategic choices, and build planning approaches that support both our customers and our teams.

Responsibilities

• Design and maintain long-range demand forecasts and supply plans that help leaders anticipate staffing needs, service impacts, and cost risks.
• Build statistically sound forecasting models and explain findings in a clear, practical way to business partners and senior leaders.
• Analyze volume, productivity, staffing, cost, and business-change data to identify trends, gaps, and opportunities.
• Lead capacity planning discussions, including hiring plans, inventory reviews, and short-term planning touchpoints.
• Partner with Finance, Operations, and Workforce Management teams to improve planning processes and support timely decisions.
• Advise leaders on budget and capacity risks, recommend options, and coordinate actions to close gaps.
• Use predictive analysis and strong storytelling to influence decisions and connect insights to business goals.
• Lead complex, cross-functional planning initiatives and deliver measurable process improvements.
• Research and share external best practices that strengthen forecasting, capacity planning, and workforce strategies.

Qualifications - Required

• High School Diploma or G.E.D.
• 5+ years of experience in advanced data analysis, forecasting, capacity planning, business operations analysis, or a related area.
• Experience developing management processes and creating strategic and detailed operational plans.
• Experience with financial analytics, resource planning tools, or Workforce Management software.
• Advanced Microsoft Excel skills, including lookup functions, pivot tables, and macros.
• Strong analytical and problem-solving skills, with the ability to translate data into a clear business story.
• Strong written, verbal, and presentation skills across service operations audiences.
• Demonstrated ability to lead cross-functional planning work, influence decisions, and build effective partnerships in a matrix organization.
• Ability to manage priorities independently and deliver high-quality work by established deadlines.

Qualifications - Preferred

• Bachelor’s degree in Finance, Accounting, Economics, Business, Analytics, or a related field; MBA preferred.
• Experience with statistical forecasting and time-series models, including ARIMA or SARIMA.
• Working knowledge of SQL or Hyperion and experience with R, Python, or Alteryx.
• Experience across multiple Workforce Management functions or roles.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 78,200 - 130,400 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs,

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email [e-mail] for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.