Provider Advisory Council Program Associate

Delta Dental; United States; Remote; USD 41,000 - 86,000; Full time

Benefits offered by this job

401(k) with robust matching

Medical & vision benefits

Dental benefits

Paid time off + holidays

Job summary

Delta Dental is seeking a Provider Advisory Council Program Associate to execute external Provider Advisory Councils, coordinate council events, and drive engagement across regions. This role works with Relationship and Business Development, Marketing Engagement, and Market Insights to deliver value, manage materials, and report on progress.

The role requires collaboration across teams, strong documentation and planning skills, and the ability to travel up to 25%.

Qualifications

• High school diploma or equivalent.
• Experience in dental insurance or a dental clinical setting.

Responsibilities

• Provide end-to-end operational support for Provider Advisory Councils, including coordination of materials, agendas, minutes, evaluations, surveys, and application reviews.
• Partner with internal teams such as Relationship and Business Development, Marketing Engagement, and Market Insights to support council initiatives, including pre- and post-event outreach, custom messaging, collateral development, training materials, and video assets.
• Maintain clear, proactive communication with leadership and key stakeholders by delivering detailed updates, status reports, and reporting data related to council events, marketing activities, and opportunities to enhance council value.
• Assess communication needs and develop plans for assets, messaging, and channels that support council initiatives and engagement strategies.
• Manage designated budgets for council initiatives, including vendor coordination and expense tracking.
• Serve as project administrator for council initiatives by developing and maintaining project plans, coordinating activities, identifying change requirements, and managing the annual council member evaluation process.
• Implement, track, and report on initiative-based metrics to provide leadership with meaningful insights and progress updates.
• Manage and maintain council microsite(s), ensuring content is accurate, current, and easily accessible to stakeholders.
• Support additional external initiatives such as education programs, seminars, and training asset management, as needed.

Skills

Cross-functional collaboration

Project coordination

Documentation

Communication

Microsoft Office

Power Apps or Power BI

Education

High school diploma or equivalent

Tools

Power BI

Power Apps

Job description

The Provider Advisory Council Program Associate plays a key role in executing external Provider Advisory Councils and delivering high-impact council events, engagements, and campaigns. This role leads the coordination and production of council activities while managing day-to-day operations that support council effectiveness, member satisfaction, and long-term engagement.

Working cross-functionally with teams across the organization, the Program Associate helps drive council value, industry representation, recruitment, renewals, and retention. This position is also responsible for managing council reporting, project plans, and performance metrics to ensure successful execution and continuous improvement.

Responsibilities

• Provide end-to-end operational support for Provider Advisory Councils, including coordination of materials, agendas, minutes, evaluations, surveys, and application reviews.
• Partner with internal teams such as Relationship and Business Development, Marketing Engagement, and Market Insights to support council initiatives, including pre- and post-event outreach, custom messaging, collateral development, training materials, and video assets.
• Maintain clear, proactive communication with leadership and key stakeholders by delivering detailed updates, status reports, and reporting data related to council events, marketing activities, and opportunities to enhance council value.
• Assess communication needs and develop plans for assets, messaging, and channels that support council initiatives and engagement strategies.
• Manage designated budgets for council initiatives, including vendor coordination and expense tracking.
• Serve as project administrator for council initiatives by developing and maintaining project plans, coordinating activities, identifying change requirements, and managing the annual council member evaluation process.
• Implement, track, and report on initiative-based metrics to provide leadership with meaningful insights and progress updates.
• Manage and maintain council microsite(s), ensuring content is accurate, current, and easily accessible to stakeholders.
• Support additional external initiatives such as education programs, seminars, and training asset management, as needed.

Qualifications

Minimum Qualifications

• High school diploma or equivalent.
• Experience in dental insurance or a dental clinical setting.

Knowledge, Skills, and Abilities

• Ability to work during pacific or mountain time zone hours depending on the team member’s location.
• Strong collaboration skills with the ability to coordinate across multiple teams, stakeholders, and organizational levels.
• Working knowledge of project management best practices, with the ability to manage multiple priorities and maintain thorough documentation.
• Critical thinking and problem-solving capabilities.
• Ability to thrive in a fast-paced, evolving environment.
• Creative, innovative, and solutions-oriented mindset.
• Excellent organizational and time management skills.
• Exceptional verbal, written, and interpersonal communication skills.
• Ability to travel up to 25%.
• Strong proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Power Apps or Power BI experience a plus!

Base Pay Information

The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental’s assessment of the candidate’s knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity.

Pay Grade 15. $40,900-$85,700.

Additional Information

Behind the smile! We are dedicated to safeguarding the health and financial stability of our employees and their loved ones. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing.

• Competitive base and incentive pay
• 401(k) with robust matching and non-matching contributions
• Rich medical & pharmacy benefits
• 100% employer-paid dental and vision benefits
• Holistic wellbeing program with deep financial incentives
• Generous paid time off plus 12 paid holidays and your birthday off
• Culture of growth and learning: career development; tuition reimbursement; recognition program
• Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
• Social responsibility and volunteer opportunities
• Employee discount program
• Fair Chance Ordinances and Criminal Background Considerations

This position requires that the applicant undergo a background check. Qualified applicants with arrest or conviction records will be considered for employment in accordance with any applicable federal, state or local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and/or New York Corrections Law Article 23-A.

Important Work Authorization Information

Please note, Delta Dental will not sponsor applicants for work visas for this position.

#LI-Remote

About the Team

At Delta Dental, we’re behind millions of smiles and counting. For over 68 years, we’ve served our communities by increasing access to affordable, quality care – but that commitment to care extends beyond the people we serve, to the dedicated employees who make those smiles genuine. We've come this far by building fair programs that offer opportunities for advancement, create meaningful connections and improve the lives of our employees and their families. Because we know that when we take exceptional care of each other, we can make a positive impact for all.

We champion an inspirational workplace through our commitment to trust, service, excellence and innovation. Joining us means working for a company that offers stability and balance, opportunities for leadership at all levels, and a work environment focused on teamwork and camaraderie.

Discover the smiling faces behind Delta Dental and experience our values and culture in action by connecting with us on social media. Follow Delta Dental Ins. on Facebook and Instagram, #LifeatDDins on Facebook and Instagram, Delta Dental Ins. on Twitter and Delta Dental Ins. on LinkedIn. If you've got an appetite for innovation and want to be a part of a team that’s transforming the future of health care, join us!

Since 1955, we have offered comprehensive, high-quality oral health care benefits to millions of enrollees and built the strongest network of dental providers in the country. The Delta Dental of California network includes affiliates Delta Dental Insurance Company; Delta Dental of Pennsylvania; Delta Dental of New York, Inc.; Delta Dental of the District of Columbia; Delta Dental of Delaware, Inc.; and Delta Dental of West Virginia, providing dental benefits to more than 31 million people across 15 states, the District of Columbia, Puerto Rico and the Virgin Islands.

The company and its affiliates are part of Delta Dental Plans Association (DDPA), a not-for-profit national association based in Oak Brook, Illinois. Through our national network of Delta Dental companies, we offer dental coverage in all 50 states, Puerto Rico and other U.S. territories. We offer vision coverage through DeltaVision in 15 states and the District of Columbia. Collectively, we deliver benefits to more Americans than any other dental insurance company.

Delta Dental Ins. is an equal opportunity employer and is committed to providing a professional work environment free from discrimination and harassment. Individuals seeking employment at Delta Dental are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, actual or perceived physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category. Delta Dental is committed to providing equal employment opportunities to all employees and applicants for employment. Accordingly, we have adopted and maintain an Equal Employment Opportunity Policy, Harassment-Free Work Environment Policy, and Respectful Workplace policies and will not tolerate violations of these policies.

Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, New Hampshire, Wyoming, Puerto Rico, District of Columbia (Washington D.C.) or other US Territories at this time.

Proof of eligibility to work in the United States must be provided if selected for hire.

*Delta Dental includes: Delta Dental of California, Delta Dental Insurance Company, Delta Dental of Pennsylvania, and Delta Dental of New York