Protein Expert & Guest Experience Specialist

Wild Fork Foods; Long Beach (CA); On-site; USD 36,000 - 42,000; Full time

Job summary

Wild Fork Foods is seeking a Team Member in Long Beach, CA to deliver a memorable customer experience and act as a helpful butcher and product expert. You will be trained to assist customers, manage inventory, and process ecommerce orders with care.

The role requires physical stamina, the ability to work in a cold environment, and a flexible schedule including evenings and weekends. The ideal candidate has customer service experience in retail or hospitality, strong teamwork and time-management

Qualifications

• Experience in retail, hospitality, or restaurant customer service is required.
• Must be able to work in a fast-paced retail environment.
• Demonstrated teamwork and ownership of tasks.
• Strong time management and prioritization skills.
• Dependability and commitment to the team.
• Excellent organizational and multitasking abilities.
• Basic math skills (addition, subtraction, multiplication, and division).
• Flexibility to work varied hours including early mornings, evenings, weekends and holidays.

Responsibilities

• Educate customers on Wild Fork Foods and product knowledge.
• Provide a butcher-friendly shopping experience with personalized guidance.
• Assist customers at checkout and deliver a memorable experience.
• Stock and inventory duties including lifting up to 50 lb and keeping shelves organized.
• Oversee price changes and operate the cash register as needed.
• Process ecommerce orders and coordinate timely product handouts for deliveries.
• Work in cold environments, including walk-in freezers.
• Perform other related duties as required.

Skills

Customer service

Teamwork

Time management

Prioritization

Ownership

Respect for others

Problem solving

Organization

Multitasking

Dependability

Basic math

Seasonal peak handling

Flex scheduling

Education

High school diploma or GED

Job description

Full job description

Description

As aWild Fork Team Member, your focus is to deliver a memorable experience to all of our guests. You will be trained to be a personal chef and friendly butcher to have the highest level of product knowledge to provide customers with recommendations on their favorite dish or protein. In addition, you will be responsible for ensuring proper inventory control to maximize product freshness and availability, replenish low stock items, pick and pack online orders and deliver a friendly check-out experience.

If you are someone looking for a career growth opportunity and youLOVE TO COOK & LOVE TO EAT, we would love to connect with you!

Our Values:Determination, Simplicity, Availability, Humility, Sincerity, Discipline, Ownership

Compensation - $18 an hour plus monthly bonus based on performance

Essential Tasks and Responsibilities:

• Be a Brand Ambassador – enthusiastic and passionate about our quality products, educate the consumer on what WFF stands for
• Become a product and culinary expert by giving total effort during our training classes to provide great recipes and tips on how to cook our protein
• Provide a butcher friendly shopping experience by personalizing every step of the way
• Assist customers during the check-out process and deliver an experience to remember
• Perform stocking duties such as lifting up to 50lb, rotating products, ordering, dusting, and cleaning store
• Oversee daily price changes and manage cash register as required
• Process customer e-commerce orders and oversee timely product hand out for deliveries
• Must be able to work in an extremely cold environment- pulling racks, process shipment, and performing monthly inventory in our walk-in freezer
• Performs other related duties

Physical Demands and Work Environment:

• Physically able to exert up to 50 pounds of force
• Occasional exposure to extreme temperatures – walk-in freezers
• Stand/walk for up to 8-10 hours
• Frequent movement within the store to access various departments, areas, and products

Qualifications:

• High school degree or GED preferred not required
• One year of customer service experience in retail, hospitality, or restaurant is required
• Work with integrity as a TEAM toward a shared vision
• Be determined and deliver superior results with a sense of urgency, time management, and prioritization
• Treat it like you own it –Take ownership and responsibility to be successful
• Acts with respect and values other opinions
• Strong cognitive skills, including problem analyzing
• Excellent organizational and multitasking skills
• Show dependability and commitment
• Fundamental math functions such as addition, subtraction, multiplication, and division
• Ability to meet seasonal peaks, workloads, and deadlines
• The availability to work a flex schedule, working various hours and shifts, including early mornings, evenings and, weekends/holidays.