Protective Services Operator

DoorDash, Inc.; San Francisco, Northern (CA, KY); Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

401(k) plan

Paid parental leave

Medical benefits

Dental and vision coverage

Wellness program

Paid time off

Paid sick leave

Job summary

DoorDash, Inc. is hiring a Protective Services Operator to join the protective services team in a entry-level role focusing on executive residential security operations.

You will monitor access control, camera feeds, and visitor logs in real time, triage threat signals, and feed the team with initial intelligence for rapid response. You will gain insight into protective security operations, intelligence collection, and reporting procedures, with a clear path to promotion toward protective

Qualifications

• Foundation in security or public safety; 0–2 years in related fields.
• Long-term career interest in protective intelligence or security.
• Attention to detail and thorough reporting.
• Clear communication under pressure; shift reports and summaries.
• Willingness to learn new technologies and security systems.
• Physical fitness; ability to walk/run on varied terrain.
• Document proficiency and discretion with sensitive information.
• Operational awareness in shift-based environments.
• Curiosity and analytical thinking; OSS/social media research.
• Bachelor's degree or equivalent; rotating shifts including evenings/weekends/holidays.

Responsibilities

• Monitor access control, camera and alarm systems in real time.
• Triage and assess threat signals; escalate as needed.
• Flag anomalies and route credible signals to the team.
• Produce shift reports and intelligence summaries.
• Assist Investigative Analysts with information gathering.

Skills

Security operations

Attention to detail

Clear communication

Analytical thinking

Learning mindset

Integrity and discretion

Operational awareness

Curiosity

Education

Bachelor's degree or equivalent practical experience

Tools

Camera systems

Access control

Alarm monitoring

Dispatch tools

Job description

About the Team

The Global Safety and Security team advances DoorDash by protecting people, property, operations, brand, and reputation. Within that team, Protective Services safeguards executives and residences through executive protection, intelligence collection, threat monitoring, residential security, and secure transportation. We manage risk and deliver value through technology and a people-first approach, and we strive to always be ahead of the curve and there for our people, anytime, anywhere.

About the Role

We are hiring a Protective Services Operator to join our protective services team. This is an entry-level role providing shift-based coverage for executive residential security operations while performing intelligence intake and reporting. Protective Services Operators provide the shift-based monitoring and intake that feeds the Investigative Analyst and Senior Protective Intelligence Investigator, turning raw signals from support avenues, social media, camera feeds, access control, and visitor logs into the first clean record of a potential threat. You will monitor access control, camera and alarm systems, and visitor logs in real time, flagging anomalies and routing credible signals to the broader team before they become incidents. You will triage and assess incoming threat signals and elevate for rapid response and mitigations.

You are excited about this opportunity because you’ll…

• Gain insight into protective security operations. Experience how shift operations, intelligence intake, and executive protection work together to protect people, assets, and business operations.
• Learn the fundamentals of modern intelligence operations. Build a strong foundation in monitoring, intelligence collection, documentation, and escalation procedures while developing disciplined analytical skills applicable across the security industry.
• Join a culture of building. We're creating new doctrine, modernizing our operational playbooks, and integrating AI into the way we work every day. We're looking for people who want to innovate, collaborate, and help create a culture that sets the standard for the industry.
• Have a clear, named path to promotion. This role carries an explicit promotion pathway into a Protective Service Associate role for analysts who build strong shift-operations fundamentals.

We are excited about you because you bring…

• A foundation in security or public safety. Early experience (0–2 years) in security operations, campus safety, law enforcement, military service, emergency communications, or a related field is valued. Recent graduates with relevant coursework or internship experience are encouraged to apply.
• A desire to build a career. Genuine interest in developing a long-term career in protective intelligence, executive protection, corporate security, or intelligence operations.
• Attention to detail. You take pride in producing accurate documentation and understand that thorough reporting is essential to effective threat assessment and operational decision-making.
• Clear communication under pressure. Able to communicate calmly and concisely while producing accurate shift reports, intelligence summaries, and incident documentation in fast-paced environments.
• A learning mindset. Comfortable learning new technologies, security systems, and analytical methodologies. Experience with camera systems, access control platforms, alarm monitoring, or dispatch tools is a plus— but we'll provide the training to help you succeed.
• Physical fitness. Physical fitness required due to the operating environment. Walking and running hills required.
• Document proficiency. Willingness to create professional documents and reports that will be presented to the team and organization.
• Integrity and discretion. Trusted to handle sensitive information involving executives, investigations, and security operations with professionalism, sound judgment, and confidentiality.
• Operational awareness. Exposure to shift-based environments such as a security operations center, dispatch center, campus security, emergency communications, or guard-force operations is helpful but not required.
• Curiosity and analytical thinking. An interest in monitoring emerging risks, conducting basic open-source and social media research, and connecting information to support informed security decisions.
• Education and flexibility. Bachelor's degree or equivalent practical experience, with the flexibility to work rotating shifts, including some evenings, weekends, and holidays.

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.$74,800—$110,000 USDAbout DoorDash

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023. We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144.