Protective Service Officer (PSO) Supervisor Sergeant

Walden Security; Washington (District of Columbia); On-site; USD 54,000 - 77,000; Full time

Job summary

Walden Security in the United States seeks a PSO Supervisor to coordinate and supervise daily guard operations across multiple posts during shifts. You will ensure post coverage, officer readiness, and real-time incident response while enforcing post orders, appearance standards, and procedures.

The role requires leadership of Protective Service Officers, adherence to contract requirements, and ongoing coaching to maintain high performance and safety standards on site.

Qualifications

• Requires High School Diploma or equivalent and at least 2 years of field supervision experience.
• Ability to read and interpret safety rules, operating policies, and procedures; strong written and oral communication.
• Must be a U.S. citizen, 21+, valid driver's license, pass drug screen and background check.

Responsibilities

• Supervise Protective Service Officers during assigned shifts to ensure contract compliance and performance.
• Conduct shift briefings and communicate operational updates; reinforce site-specific protocols and safety priorities.
• Validate post assignments and officer readiness using biometric and digital systems; adjust coverage as needed.
• Conduct random and scheduled post inspections to verify compliance with post orders, SOPs, and appearance standards.
• Support incident response, including initial actions, notifying leadership, and preparing incident reports.
• Provide coaching and feedback to officers; document infractions for review by leadership.
• Submit shift logs, inspection forms, and field reports for performance monitoring and quality control activities.
• Train and mentor new officers; uphold professionalism and operational knowledge.
• Maintain readiness to cover posts during shortfalls, emergencies, or transitions.

Skills

Problem Solving

Technical Skills

Customer Service

Interpersonal Skills

Oral Communication

Written Communication

Teamwork

Diversity & Inclusion

Ethics & Professionalism

Quality & Safety

Adaptability

Attendance & Punctuality

Dependability

Education

High School Diploma or equivalent

Tools

Internet programs

Word Processing

Job description

DOJ

Summary:
The PSO Supervisor is a frontline supervisor responsible for coordinating and supervising daily guardoperations across multiple posts during their assigned shift. Supervisors play a critical role in maintaining
post coverage, verifying officer readiness, and responding to incidents in real time. They serve as a directsupervisory presence for Protective Service Officers, ensuring adherence to post orders,
appearance standards, and operational procedures. As part of our layered supervisory model, PSO Supervisorsprovide essential oversight that reinforces continuity, compliance, and contract performance

Essential Duties and Responsibilities:

• Supervise Protective Service Officers during assigned shifts to ensure full contract compliance and performance to standard.
• Conduct shift briefings, communicate operational updates, and reinforce site-specific protocolsand safety priorities.
• Validate post assignments, verify officer presence and readiness using biometric and digitalsystems (e.g., Mobohubb, Findd), and adjust coverage as needed.
• Conduct random and scheduled post inspections to verify compliance with General and Site-Specific Post Orders, SOPs, and appearance requirements.
• Support incident response efforts, including coordinating initial actions, notifying theDeputy PM, and preparing incident reports.
• Provide coaching and performance feedback to officers, and document any infractions for reviewby the Deputy PM and PM.
• Submit shift logs, inspection forms, and field reports to inform ongoing performance monitoringand QCP activities.
• Train and mentor new officers, fostering consistent standards of professionalism and operational knowledge.
• Maintain readiness to step in at posts if necessary, especially during coverage shortfalls,emergencies, or transitions.

Supervisory Responsibilities:

• Receives general direction from the Deputy Project Manager or Project Manager. Exercises direct supervision
  over 1-5 Protective Service Officers. Provides input to management in regards to operation, status of
  posts and PSOs.

Competency:

To perform the job successfully, an individual should demonstrate the following competencies (minimum of 5):

• Problem Solving - Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - speaks very clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in various meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Diversity- Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity, Promotes a harassment- free environment; builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; supports the organization’s goals and values; Benefits the organization through outside activities; Supports affirmative action and respects diversity.
• Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Professionalism – Tactfully approaches others; Reacts well under pressure. Treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events; adapts to new product introduction, emergent business needs, and business evolution.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan. Goal and detail-oriented.

Minimum Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must have High School Diploma or equivalent.
• Two (2) years of successful experience in field supervision (civilian community law enforcement, military service law enforcement, or state/federal corrections with armed certification)
• Must have detailed knowledge of federal contract security operations.

Language Skills

• Ability to read and interpret documents such as safety rules, operating policies and maintenance instructions, and procedure manuals.
• Ability to write simple correspondence.
• Ability to speak effectively before groups of customers or employees, or organizations.
• Ability to read and comprehend simple instructions, short correspondence, and memos using the English language.

Mathematical Skills

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

• To perform this job successfully, an individual should know about Internet programs, Word Processing software, and other software as required.

Certificates, Licenses, Registrations

• CPR/AED/First Aid Certification
• Current/valid state driver's license

Other Qualifications

Must be a citizen of the United States and be at least 21 years of age. Ability to pass a drug screen and criminal background check. Vehicle operators must be at least 25 years of age and have a driving record with no more than one moving violation. Required to be on-site for all assigned shifts and available to respond to emergent operational needs. Must meet medical standards as specified by the contract.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, sit, and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms; climb or balance, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, the ability to adjust focus, and the ability to see and distinguish basic colors.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Other Tasks

This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

$6.50 H&W

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Pay Rate

$47.63 - $47.63 USD

We offer every employee — from executive managers to administrative support to security professionals — unique and generous benefits, as well as opportunities for career growth.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Walden Security’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.