Protection Specialist

agoc; Warrendale (Allegheny County); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Benefits starting day one

401k

PTO

Medical, dental, vision

Life insurance

Shift differential bonus

Job summary

Armstrong Group operates a 24/7 alarm monitoring center where Protection Specialists respond to burglary and fire activations, review video events, and coordinate with clients and responders. The role emphasizes accuracy, calm handling of emergencies, and a strong customer focus.

Starting immediately, the position offers comprehensive benefits and opportunities for growth within the company, with potential shift differential bonuses based on hours worked.

Qualifications

• High School Diploma or equivalent required.
• Experience in customer-facing roles preferred.
• Ability to follow procedures and document actions accurately.

Responsibilities

• Respond to priority alarm notifications by making outbound calls to contacts and emergency responders according to procedures.
• Monitor and respond to video alarm events by reviewing live/recorded footage and documenting incidents.
• Handle inbound calls related to alarm events with secure, customer-centric assistance.
• Work in a 24/7 alarm monitoring center with a focus on work-life balance and possible shift differential bonuses.
• Maintain accurate documentation reflecting established procedures and high professional standards.

Skills

Customer service

Clear communication

Typing speed

CRM software navigation

Calm under pressure

Education

High School Diploma

Tools

Alarm monitoring software

Video surveillance review

Job description

Brief Description:

If you are looking for an exciting opportunity with a company that strives to help you grow professionally then look no further! Based within our award-winning alarm monitoring center, our Protection Specialists perform a pivotal role in processing and responding to customer alarm activations presented via our state‑of‑the‑art automation software.

This high energy call center role is designed with a dedicated approach to creating a superb customer experience, coupled with a focus on creating an impressive environment for our team members to be successful within.

In addition to working with a very upbeat and friendly team, we offer competitive pay and a comprehensive benefit plan including medical, dental, vision, flexible spending, long term disability, life insurance, 401k, and generous paid time off (PTO), all effective immediately upon hire!

What's In It for You:

• Attractive compensation package.
• Comprehensive benefits starting day one.
• Opportunities for growth within the company.

What You'll Be Doing:

• Responding to various priority alarm notifications, such as burglary and fire alarms, by initiating outbound calls to customer contacts and emergency first responders in accordance with established procedures.
• Monitoring and responding to video alarm events by reviewing live and recorded footage to accurately assess potential security threats and determine appropriate action. Document incidents, follow established protocols, and promptly communicate with clients, emergency services, or internal teams to ensure timely and effective resolution.
• Processing inbound calls relating to alarm events, providing secure and customer centric assistance.
• Working within a collaborative team environment in the alarm monitoring center (Central Station) that maintains a 24/7 operation providing schedules that are focused on providing a solid work-life balance. Shift differential bonus potential dependent upon shift worked.
• Attention to detail and accuracy is vital, ensuring that actions are reflective of established procedures and with a keen focus on the highest professional standards of efficient documentation.

What You'll Need:

• Positive communication - Clear tone and customer oriented.
• Customer focused - Supporting a holistic customer centric approach.
• Application navigation - Skillfully maneuver within software application.
• Speed and accuracy -A minimum typing speed of 35 wpm is required.
• Calm and collective - Effectively control emergency situations.

Education:

High School Diploma or equivalent

Requirements:

This is a position within a highly regulated business that requires the successful completion of a drug test, comprehensive background screen and ability to gain all state licenses.

Who We Are

The Armstrong Group is a family owned and operated collection of diverse companies. What began in 1946 as Armstrong County Line Construction, founded by Jud L. Sedwick in Kittanning, PA, has now grown into an organization that encompasses multiple industries and employs over 2,400 individuals nationwide. Our brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and Armstrong Comfort Solutions.

Armstrong is an Equal Opportunity Employer.