Protech Mobile Installation Field Trainer

Caliber Collision; United States; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Company vehicle

Cell phone

Laptop

401K

Health care packages

Job summary

Protech Automotive Solutions is seeking a hands-on Training Delivery & Field Support professional to lead certification programs for mobile installation teams across the US. You will deliver curriculum, certify technicians, coach on-site, and help scale partnerships with a focus on safety and quality.

Responsibilities include field assessments, live installs coaching, developing job aids, and coordinating with the Training Manager to drive continuous improvement.

Qualifications

• High school diploma or technical school graduate; associate degree preferred.
• 3+ years hands-on experience in vehicle or equipment installation or related fields.
• Background in diagnostics/telemetrics and electronic hardware installation preferred.
• Experience training, mentoring, or coaching technicians; structured curriculum delivery valued.
• Excellent communication and presentation skills; ability to adapt instruction.
• Willing to travel 50–60% within all installation markets.
• Valid driver’s license and ability to pass MVR. U.S. work eligibility.

Responsibilities

• Deliver installation training and certification curriculum in the field across all levels.
• Conduct hands-on assessments and certify technicians before field work.
• Onboard and certify new installation technician talent as programs scale.
• Document results and certifications in LMS and tracking tools.
• Provide on-site coaching during live installs and reinforce standard procedures.
• Observe installs across fleets and identify gaps, errors, and safety concerns.
• Escalate trends to training team and support corrective training.
• Support new-market launches with initial trial installs and training readiness.
• Capture field procedures and contribute to job aids and SOPs.
• Pilot and provide feedback on new training content; ensure consistency across markets.

Skills

Effective communication

Training delivery

Presentation skills

Field coaching

Travel availability

Education

High school diploma

Associate degree in automotive technology

ASE/I-CAR/OEM certifications

MECP certification (preferred)

Tools

Microsoft Office

Job description

Protech Automotive Solutions and its affiliated brands is looking for highly talented, dedicated and quality-focused teammates to provide top tier service to our customers.

Essential Duties and Responsibilities

Training Delivery & Certification

• Deliver installation training and certification curriculum in the field across all certification levels, using the standards, materials, and delivery model established by the Mobile Installation Partnerships Training Team.
• Conduct hands‑on certification assessments and skills evaluations, verifying that technicians can install to Protech quality, safety, and customer‑experience standards before they are released to work independently.
• Certify Protech's existing ADAS and ADM technicians into the mobile installation program, and onboard and certify new installation technician talent as the segment scales.
• Document assessment results, certification status, and recertification activity accurately and on time in the LMS and related tracking tools.
• Deliver re‑certification and refresher training as hardware, vehicle platforms, and installation procedures change.

Field Coaching & Quality Support

• Provide on‑site coaching and side‑by‑side support to technicians and installation partners during live installs, correcting practices in the moment and reinforcing standard procedures.
• Observe installs across the full range of fleet vehicles—passenger vehicles, tractor trailers, heavy equipment, and specialty platforms—and identify skill gaps, recurring errors, and safety concerns.
• Escalate quality trends, procedural gaps, and content inaccuracies to the training team, and support corrective training where field performance indicates a need.
• Support new‑market and new‑partner launches by conducting initial trial installs and delivering the training required to have a certified, ready workforce in place ahead of demand.

Content Support & Field Procedure Capture

• Capture field procedures during new installs to include proper wire routing, hardware/sensor/ camera mounting locations, and vehicle‑specific variations and submit source material to the Training Team for inclusion in installation job aids and SOPs.
• Pilot and provide feedback on new job aids, quick‑reference guides, and training content before final release.
• Help maintain consistency of delivery across markets and partners by using the current, version‑controlled versions of all training materials.

Partnership & General

• Serve as a day‑to‑day training point of contact for installation partners and technicians in assigned markets.
• Champion a culture of safety, quality, and technical excellence within the mobile installation workforce.
• Execute special projects and other duties as assigned by the Training Manager and Operations leadership.

Qualifications and Education Requirements

• High school diploma or technical school graduate; associate degree in automotive technology, heavy equipment technology, education, or a related field preferred.
• 3+ years of hands‑on experience in vehicle or equipment installation, service, or technical fields, including exposure to the heavy equipment space (e.g., tractor trailers, off‑highway, construction, or fleet heavy vehicles) in addition to automotive/light‑vehicle work.
• Background in advanced vehicle diagnostics, telematics, or electronic/aftermarket hardware installation strongly preferred.
• Experience training, mentoring, or coaching technicians, whether formally as a trainer or informally as a lead technician; experience delivering structured curriculum is highly valued.
• Excellent communication, facilitation, and presentation skills, both in person and virtually, with the ability to adapt instruction to varying experience levels.
• Comfortable working hands‑on at installation sites and able to travel an estimated 50–60% within all installation markets.
• Working knowledge of Microsoft Office and related programs ASE, I‑CAR, OEM, or relevant equipment/installation certifications preferred and must be maintained where applicable.
• MECP (Mobile Electronics Certified Professional) certification is a preferred but not required.
• Candidates holding MECP certification at any level (Basic, Advanced, or Master Installer) will be given preference, and non‑certified hires may be supported in pursuing it.
• Must have a valid driver’s license and the ability to pass an MVR check.
• Protech uses E‑Verify to confirm the identity and employment eligibility of all new hires.
• Must be eligible to work in the U.S. with no restrictions.

Company Culture

Protech Automotive Solutions, has been in business for over 20 years handling multiple types of repairs, from hands on mechanical repair and replacement of suspension, drive modules and frames, to diagnostic opportunities that require advanced knowledge of complicated computerized vehicle control systems. We also handle soft touch repair and replacement of delicate vehicle interior trim components. At Protech, we enjoy a fast paced work environment with challenging advanced skill development. We supply our team with the latest computerized diagnostic equipment, factory diagnostic and programming software components and tools. At Protech we take what we do seriously, but provide a family atmosphere and have a good time.

Consider joining our team as we work through some of the most ground breaking technology in automotive history.

Benefits

• Our benefits are some of the best in the industry.
• Mobile technicians are provided with a company vehicle, cell phone, and laptop, while all employees receive 401K and health care packages that rival some of the largest automotive related companies in the US.