Prospective Patient Advocate-Remote

Aspen Dental; Florida; Hybrid; USD 36,000 - 44,000; Full time

Benefits offered by this job

Medical, dental & vision benefits

401K with employer match after 12 mos.

Paid holidays and PTO

Job summary

ClearChoice Dental Implant Centers is seeking Prospective Patient Advocates to join the remote Care Connection Team. You will be the first contact for prospective patients, explaining services and guiding them toward a free consultation.

We offer three weeks of paid training, empathetic sales coaching, and a performance-driven environment. This fully remote role requires bilingual Spanish–English skills and strong communication, with state-of-the-art CRM tools and a focus on patient outcomes.

Qualifications

• Bilingual Spanish-English candidates strongly preferred.
• 1–2 years consultative sales experience with overcoming objections and building value.
• 1+ years experience in roles requiring high empathy and active listening.
• Remote work experience with intermediate to advanced computer skills.
• 1+ years call center experience with high volume inbound/outbound calls.
• Experience with scripts or call flows is a plus.

Responsibilities

• Serve as the first point of contact for prospective patients by phone.
• Explain services and differentiate ClearChoice from competitors.
• Listen empathetically to determine fit for services and schedule a free consultation.
• Prepare leads for the consultation and ensure smooth handoff to in-person evaluation.
• Maintain confidence and overcome objections to drive outreach results.
• Meet or exceed KPIs with coaching for improvement.
• Act as an ambassador to ClearChoice Core Values.

Skills

Bilingual Spanish-English

Consultative sales

Empathy

Remote work

Salesforce

G-Suite

Call center experience

Active listening

Tools

Salesforce

G-Suite

Job description

About ClearChoice Dental Implant Centers

ClearChoice Dental Implant Centers are a national network of dental implant centers founded in 2005 to provide innovative dental implant care to patients across the United States. Driven by a collective desire to improve the lives of prospective patients, ClearChoice helps people reclaim their health, smile and confidence. Beyond restoring teeth, this is about people getting their lives back. ClearChoice Management Services, LLC (CCMS) provides administrative practice management services to the ClearChoice network. We are searching for individuals who can help us continue pursuing our goal of reaching prospective patients and helping to transform their lives. When you join ClearChoice, you are joining a team of individuals with passion, conviction, and integrity whose mission is to be the Platform of Hope for those in need of our services.

Summary

Prospective Patient Advocates are remote inside phone sales representatives who serve as the first point of contact for prospective patients on their way to reclaim their health, smile, and confidence within our 100 person inbound and outbound sales and service contact center, i.e. The Care Connection Team. We are searching for individuals with a strong empathetic and consultative sales acumen who are passionate about helping transform lives and demonstrate an ability to advocate for our prospective patients to take the next step. The position includes three weeks of initial and thorough paid sales training and extensive ongoing training and coaching. Top Advocates exhibit empathy, conviction, and drive and are excited by the prospect of making an impact on people’s health journey.

Responsibilities

• Serve as the first point of contact for prospective patients experiencing dental issues and looking to learn more about our services
• Support these prospective patients by being able to thoroughly explain our services and how they differ from competitors or other alternatives
• Listen empathetically and think critically to determine if our services are the right fit given each prospective patient’s unique situation
• Work with prospective patients to schedule a free consultation and prepare them to come in for a successful consultation and evaluation
• Spend a majority of your time on the phone both with inbound phone calls from prospective patients and also making outbound phone calls to existing leads who have expressed interest in our services (no cold calling)
• Exhibit empathy, compassion, and conviction when speaking with prospective patients with the goal of helping to impact their lives for the better
• Show confidence and expertise overcoming objections
• Meet or exceed set KPIs by understanding how to impact results and seeking coaching for continual improvement
• Act as an ambassador to the ClearChoice Core Values at all times showing: Compassion, Conviction, Teamwork, Integrity, Trust, Impact, and Passion for Learning

Required Experience & Skills

• Strongly in need of bilingual Spanish-English candidates
• A strong desire to help those in need and work for a mission driven organization
• 1-2 year consultative sales experience (overcoming objections, asking open-ended questions, active listening, building value)
• 1+ years experience in field requiring a high level of empathy
• 6 months to 1 year previous remote work experience with intermediate to advanced computer skills/proficiencies
• 1 + years call center experience or related experience with high volume inbound and outbound calls
• Experience in a role that utilizes scripts or call flows
• Strong interpersonal skills (active listening, teamwork, flexibility, empathy, connection)
• A confident approach and ability to quickly build rapport while maintaining control of the conversation
• Goal Oriented individual with a drive for performance
• Comfortable seeking and receiving coaching and guidance
• Excellent verbal and written communication skills
• Self-motivation, drive, and initiative
• Excellent attention to detail and multitasking skills
• Experience with Salesforce and G-suites a plus

Schedule Flexibility

• Monday-Thursday 4:30am-9pm MST
• Friday 4:30am-8pm MST
• Saturday & Sunday 8am-4:30pm MST

Remote Requirements

• Ability to multitask through computer programs and systems comfortably in a remote office setting with dual monitors
• Proficient with computer problem solving skills and set up
• Secure, reliable and dedicated high-speed internet is required to support business needs (may be asked to share screenshot of current network speed)
• Please note: Not all WIFI providers are compatible with our business
• Must have a dedicated and private home work space with minimal distractions and NO visibility to your computer screen

Remote Locations

Remote positions with our team are currently available for candidates located in: AZ, CO, CT, FL, GA, HI, ID, IL, IA, KS, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NC, ND, OH, OK, OR, PA, SC, SD, TX, UT, VA, WA, WV, WY

Benefits of Joining Our Team

• Medical, dental & vision benefits
• Options for Flexible Spending Accounts and Health Savings Accounts.
• 401K Investment Plan with employer match after 12 months of employment
• Company paid holidays and paid time off/vacation
• Thorough and intensive new hire paid training program and ongoing training and coaching
• Phenomenal culture committed to supporting our employees to change the lives of those we serve

Position Compensation

Position is fully remote $17.50 to $21.00/Hour Base Depending on Experience (equivalent to $36,000-$44,000 annually on average) On top of the base compensation, we offer a bonus program which is uncapped and paid monthly Monthly target bonuses can increase your base compensation by 15% to 40% Weekend pay differential of $1.50/hour

ClearChoice Mission and Impact

For over 15 years, ClearChoice Dental Implant Centers have provided innovative and quality dental implant care to patients across the United States. Each center is focused on the same mission—to provide quality dental implant treatment for people who are looking for a long-term solution to chronic dental issues. It’s clear that our approach to dental implants is working. By assembling all of the doctors, clinical staff, and elements needed for successful treatment together in one center, we give people new smiles, and new leases on life, faster and better than ever imagined. The ClearChoice one location, one team, one cost approach revolutionized dental implant treatment and has become the preferred method for treatment for many people. Today, there are more than 97 ClearChoice Centers in the growing network. ClearChoice doctors share information among their peers, discuss new developments and collaborate on research. Staying in line with the latest industry standards is just one way that ClearChoice doctors are committed to providing quality care and expertise to patients at each ClearChoice Center across the nation.