Prospect Wheelchair Lead - PHL

Unifi; Philadelphia (Philadelphia County); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Competitive pay with daily access to w

Job summary

Prospect Airport Services is seeking a Passenger Assistance Lead to oversee a team of agents delivering wheelchair assistance to passengers at the airport, from curbside to aircraft. The role focuses on ensuring a professional, compassionate customer experience while maintaining safety and efficiency in high-traffic environments.

The ideal candidate will have strong leadership, a customer-service orientation, and the ability to coordinate with partners and airport operations.

Qualifications

• High School diploma, GED or equivalent.
• Must be at least 18 years of age.
• Must be able to obtain credentials required as per airport or state or customs requirements.

Responsibilities

• Lead team of agents in passenger assistance duties.
• Push wheelchairs for passengers requiring assistance at airport, ensuring professional customer experience.
• Assist passengers requiring wheelchair assistance in transporting and checking in or claiming baggage.
• Lift, assist passengers requiring wheelchair assistance up or downstairs of aircraft and in or out of wheelchairs.
• Gather wheelchairs from the concourse and return them to the staging area for usage.
• Complete work in a safe and secure manner, following company safety and operational standards.
• Immediately report safety and security incidents as well as potential hazards in line with the Company's Fair and Just Culture Policy.
• Perform other related duties as assigned within the appropriate skill, experience, and capabilities expected for this position.

Job description

Passenger Assistance Lead

With decades of experience and operations at more than 30 major airports—including Chicago, Dallas, Newark, and more— Prospect Airport Services is a trusted leader in aviation support. Our team of over 11,000 dedicated associates delivers essential services such as baggage handling, wheelchair assistance, lost and found, and aircraft cleaning. We are committed to excellence, safety, and integrity in everything we do—providing reliable, high-quality service to our airline partners and the traveling public every day.

We are seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners.

Job Summary

Responsible for leading a team of agents and providing wheelchair assistance to passengers requiring assistance at the airport at all stages between curb side and aircraft.

Benefits

• Competitive pay with daily access to earned wages.
• Comprehensive Medical, Dental and Vision Insurance for full-time employees who work 30 hours per week. Benefits begin in the month following 60 days of service. Eligible dependents are spouse, children under age 26 years, disabled dependents of any age.
• Voluntary Additional Coverages through AFLAC: Short-term disability (STD), Accident, Critical Illness, and Hospital Indemnity.
• Exclusive Employee Discount and Perks including Working Advantage, Payactiv (Earned Wage Access), Purchasing Power, Active&Fit.
• Paid Time Off (PTO) – Location specific leave policy.
• Exclusive Travel Discounts:
• ID90 Discount Program – Industry-exclusive deals on hotels, car rentals, cruises, and more!
• Concur – Discounted cars and hotels
• Tuition Discount with Purdue Global.

Job Duties

• Lead team of agents in passenger assistance duties.
• Push wheelchairs for passengers requiring assistance at airport, ensuring professional customer experience.
• Assist passengers requiring wheelchair assistance in transporting and checking in or claiming baggage.
• Lift, assist passengers requiring wheelchair assistance up or downstairs of aircraft and in or out of wheelchairs.
• Gather wheelchairs from the concourse and return them to the staging area for usage.
• Complete work in a safe and secure manner, following company safety and operational standards.
• Immediately report safety and security incidents as well as potential hazards in line with the Company's Fair and Just Culture Policy.
• Perform other related duties as assigned within the appropriate skill, experience, and capabilities expected for this position.

Qualifications

• High School diploma, GED or equivalent education.
• Must be at least 18 years of age.
• Must be able to obtain credentials required as per airport or state or customs requirements.

Preferred Qualification

• Six months of relevant work experience in the aviation or ground handling services industry.

Physical requirements

• Must be able to frequently lift, move up to 70 lbs; Constantly push, pull up to 70 lbs; and constantly walk, stand, reach above shoulder, climb, crawl, stoop, squat, kneel, & bend.

Working conditions

• Must be able to work rotating shifts and hours, nights, weekends and holidays, overtime.
• Must be able and open to work in outside weather conditions which may include severe seasonal elements.

"Prospect is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status."